5 Replies Latest reply: Apr 30, 2012 9:04 AM by EZ Jim
Liftrider Level 1 Level 1 (0 points)

In the last week isight built in cam has stopped being reconised in skype, photo booth etc,

 

Lion reloaded still not working.


MacBook, Mac OS X (10.4.10)
  • 1. Re: isight webcam not reconised ?
    Carolyn Samit Level 10 Level 10 (89,580 points)

    Hi...

     

     

    Help for you here >  How to Troubleshoot iSight

  • 2. Re: isight webcam not reconised ?
    EZ Jim Level 7 Level 7 (21,390 points)

    Liftrider wrote: ...Lion reloaded still not working.

     

    (1) Your posted system info shows Mac OS X (10.4.10), but you write about Lion (10.7.x)

     

    If you are really using Lion, and if Carolyn's good Troubleshooting suggestion does not help you correct your problem, you can use your Mac's Disk Utility to repair permissions and then download and apply the latest Combo Update for your Mac OS.  The current Lion Combo is at: http://support.apple.com/kb/DL1484

     

    Repair permissions again immediately following the system restart that completes the Combo update.

     

    Properly applying the Combo version of updates can sometimes correct software problems.   However, if your trouble is caused by a hardware problem, there are no user serviceable parts of iSight.  For hardware help, contact an Apple-Authorized Service Provider for service.

     

    (2) If "Lion reloaded still not working" means that you are having problems using Lion Recovery with your MacBook, the first step is to use your MacBook's  > Software Update... menu command to be sure your Mac's system software is up to date.

     

    For more info about how to use Lion Recovery, start here: http://support.apple.com/kb/HT4718

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.7.3

  • 3. Re: isight webcam not reconised ?
    Liftrider Level 1 Level 1 (0 points)

    Many Thanks EZ Jim

     

    Reloaded Lion, Installed Lion Combo still no built in Camera and I also notice Bluetooth is Not Available !

     

    All my issues seem started when I Deleted Google Chrome

     

    The other thing I have noticed is when I click for Software Update it takes about 2 Hrs to complete.

     

    Im now lost for what to do ! I do not think my MacBook Pro isight cam is faulty as I seem to have a few issues since deleting Google.

     

    1. Isight Cam not available

    2. Bluetooth not available

    3. Iphoto had to be re-installed

    4. Itunes needed to be re-installed

     

    Could I have a VIRUS ??

  • 4. Re: isight webcam not reconised ?
    EZ Jim Level 7 Level 7 (21,390 points)

    You're welcome.

    Liftrider wrote: ... started when I Deleted Google Chrome

     

    ... Could I have a VIRUS ??

     

    The good news: If you are using Mac OS X, you do not have a virus. 

     

    Some other thoughts based on your new info:

     

    Does not work with ANY app in ANY user account you tested?

     

    Did you follow google's instructions for how to "Uninstall Google Chrome"?

     

    According to google, "If you've installed Google Chrome, Gears is installed by default. To uninstall Gears for GoogleChrome, you'll need to uninstall Google Chrome." Did you also uninstall Chrome as directed?

     

    Have you verified that you are using the latest Skype that is compatible with your system?

     

    Have you added any new non-Apple software; examples, printer or scanner software, etc.?

     

    Any or all of these third-party items might cause conflicts in your system.  The easiest way to remedy difficult problems like yours is to contact Apple or an Apple-Authorized Service Provider (AASP) for service.

     

    The only sure way I know to eliminate the possibility of software damage or conflicts is to:

     • backup all your important data files,

     • secure erase ("zero") your startup disk,

     • reinstall all  software but DO NOT add third party items yet,

     • test and verify that your Mac is working correctly, and

     • copy your data files back from your backup disk.

     

    Finally, you can add trusted, necessary third-party items one-at-a-time, testing thoroughly for conflicts between each addition.

     

    *If you need help zeroing the disk:*

     

    • Start up using Lion Recovery

     

    • Launch Lion Recovery's Disk Utility and use it to erase your startup disk.

     

    • Choose the zero option in Disk Utility's Security Options menu.

     

    • Write one pass of zeros.  (Depending on the size of your startup disk,
      even one pass can take several hours, so allow plenty of time.)

     

    If your problem is gone after a clean install, software was obviously the cause. If the problem remains, the trouble is most likely hardware related.  For hardware problems, seek help from an AASP.

     

    If you have added important files since your last backup, backup again before relinquishing your Mac for service.

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.7.3

  • 5. Re: isight webcam not reconised ?
    EZ Jim Level 7 Level 7 (21,390 points)

    30 April: OP continues this issue at http://discussions.apple.com/message/18264070

     

    In case the duplicate posting is removed by Hosts, I repeat the info here in this original topic:

    ~~~~~~~~~~~~~~~~~~~~ Response to 30 April post ~~~~~~~~~~~~~~~~~~~~~~~~~~~

     

    Hello again, Jamie.

    Liftrider wrote: ... my mid 2010 MacBook Pro running Lion....MacBook, Mac OS X (10.4.10)

     

    There is a still conflict between the information in your posted question and your Profile System info at the bottom of the post.  My following response is still based on the assumption that your Lion System info is the correct one:

     

    • Try all relevant Apple Troubleshooting suggestions here:

        http://support.apple.com/kb/HT2090.

     

       Be sure to check more than one Apple camera-enabled app in more than one

       user account. However, don't use the "Guest" account for testing.

       If your Mac only has one account, create a new user account for testing.

     

    • If your trouble persists, use your Mac's Disk Utility to repair permissions.

      Then download and apply the latest Combo Update, for your Mac OS,

      the current one for Lion is at: http://support.apple.com/kb/DL1484.

     

      Repair permissions again immediately following the system restart

      that completes the Combo update.

     

    Properly applying the Combo version of updates can sometimes correct software problems, but, if your trouble is caused by a hardware problem, there are no user serviceable parts of iSight.  For hardware help, contact an Apple-Authorized Service Provider (AASP) for service.

     

    The same Troubleshooting help for built-in iSight works for Apple's built-in FaceTime and FaceTime HD cameras, too.

     

    Liftrider wrote: ... Is my Isight Cam broken ?...

     

    Your AASP can answer that question after he inspects your Mac.  AASPs have the necessary special tools, test equipment and technical data to quickly and efficiently diagnose and correct problems like yours.

     

    Liftrider wrote: ... Is it a software problem ? ...

     

    If it is, the Apple Troubleshooting article I linked above will help you find it.

     

    The ultimate test for a possible user-correctable software problem is the erase and install suggestion I offered in your previous post about this problem at http://discussions.apple.com/thread/3810079.  If erase and install does not remedy your trouble, ask your AASP to help you.

     


    Liftrider wrote: ... Can I fix ? ...

     

    If you cannot, your AASP can.

     

    Liftrider wrote: ... Will it be expensive ? ...

     

    Your AASP can answer that question after he inspects your Mac.  There may be a nominal charge for the inspection, but it is fair that you may ask for an estimate before he starts any repairs.

    ~~~~~~~~~~~~~~~~~~~~ End Response to 30 April post ~~~~~~~~~~~~~~~~~~~~~~~~

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.7.3