Danger Cell

Q: Itunes radio error message.

Radio worked fine...now it does not.

Get the following error message:

An error occurred while contacting the radio tuning service. Check your Internet connection, or try again later.

 

No changes to any network settings. No changes to anything. Internet working perfectly. Itunes store working perfectly. Radio worked fine everyday since I got this machine and now get this error message.

MacBook Pro, Mac OS X (10.7.3)

Posted on Feb 24, 2012 8:12 AM

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Q: Itunes radio error message.

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  • by AnnieDN,

    AnnieDN AnnieDN Mar 16, 2012 8:41 AM in response to capecodmama
    Level 1 (0 points)
    Mar 16, 2012 8:41 AM in response to capecodmama

    Sorry to say that I am again having troubles with itunes radio.  It is not giving me the error message any more, but when I select a genre it just spins and hangs. The weird thing is, not always. Once in the last several days, it was operating as if nothing was wrong.  Then it started again.

     

    To cut Apple some slack, intermittent issues are always harder to fix than consistent ones. But not to cut them too much slack as this has been going on for a long time and they should have made sure their upgrade was really going to fix it. Clearly it hasn't...it's only changed the issue.

  • by John Galt,

    John Galt John Galt Mar 16, 2012 11:10 PM in response to music_is_her_name
    Level 9 (50,369 points)
    Mac OS X
    Mar 16, 2012 11:10 PM in response to music_is_her_name

    All of a sudden it's working again, moreover it's working on a computer that I have not updated to 10.6 yet.

     

    Perhaps it was your fax!

  • by music_is_her_name,

    music_is_her_name music_is_her_name Mar 17, 2012 5:41 AM in response to bru2
    Level 1 (0 points)
    Mar 17, 2012 5:41 AM in response to bru2

    Yes the fax thing does seem a little strange...maybe the fax is just a hurdle to prevent e-mail floods....I did fax Steve Jobs once while trying to raise corporate funding for Herbie Hancock's Imagine Tour.... I did get a response.......anyway I am a long-time customer and shareholder ( and I'm on vacation with my family right now and not wanting to worry about this)......My discussions with Apple support are well documented, plus this support thread adds a huge amount of input that I would use if I were an Apple developer.....I do plan to bring this issue to Mr. Cook's attention......

     

    Best!

  • by AnnieDN,

    AnnieDN AnnieDN Mar 17, 2012 6:25 AM in response to music_is_her_name
    Level 1 (0 points)
    Mar 17, 2012 6:25 AM in response to music_is_her_name

    OK, just tried it this a.m. and it seems to be working faster than ever...and all the genres I checked seem to be loading very quickly.  Go figure.

  • by phyllism,

    phyllism phyllism Mar 17, 2012 11:05 AM in response to AnnieDN
    Level 1 (4 points)
    Mar 17, 2012 11:05 AM in response to AnnieDN

    Only some of the genre's are loading......

  • by SimonTemplar,

    SimonTemplar SimonTemplar Mar 18, 2012 11:54 PM in response to Danger Cell
    Level 1 (13 points)
    iPod
    Mar 18, 2012 11:54 PM in response to Danger Cell

    Well...here we are late Sunday evening.  I'm afraid I've not had the opportunity to deal with all this for several days, having spent the last several days either under the weather or just plain in hospital.

     

    However, having just now tried it, I am once again achieving a full and succesful inventory dump.  Albeit very very slowly.

     

    No doubt the whole thing will take a powder again by morning.  That has seemed their habit of late...fix the problem on the weekend, throw the lot to shambles through the week.

     

     

     

    ....sT

  • by AkemiKat,

    AkemiKat AkemiKat Mar 20, 2012 8:21 PM in response to Danger Cell
    Level 1 (0 points)
    Mar 20, 2012 8:21 PM in response to Danger Cell

    Hooray!

    I finally have the 'Electronica' genre working on my iTunes radio! (version 10.6)

    So GOOD to have my music back.

    *crosses fingers* Wanting this status to be permanent.

  • by notapplebutcoolproducts,

    notapplebutcoolproducts notapplebutcoolproducts Mar 21, 2012 1:10 AM in response to Danger Cell
    Level 1 (0 points)
    Mar 21, 2012 1:10 AM in response to Danger Cell

    IMHO

     

    D N S.... it is usually D N S failing - always always check your dns is resolving - after all itunes is a browser and needs to connect to the streaming sites.

     

    Not to say sometimes the service may fail - but i wouldnt know for sure.

     

    Just learned the hard way.

  • by Luis Calderón,

    Luis Calderón Luis Calderón Mar 16, 2013 2:35 PM in response to Danger Cell
    Level 1 (0 points)
    Mar 16, 2013 2:35 PM in response to Danger Cell

    i have errorCaptura de pantalla 2013-03-16 a las 16.33.08.png

  • by exanut,

    exanut exanut Apr 15, 2013 8:14 AM in response to Luis Calderón
    Level 1 (0 points)
    Apr 15, 2013 8:14 AM in response to Luis Calderón

    I'm not getting an error message for the radio stations, it has all been working just fine for years! But now when I try to listen to BBC Radio 4, I get BBQ radio from the States! In fact there is trouble with all BBC radio stations. When I access it from their website, it is pretty good but not great.  Anyone else?

  • by jimmy boyfromchesapeake,

    jimmy boyfromchesapeake jimmy boyfromchesapeake Apr 15, 2013 8:27 AM in response to Danger Cell
    Level 1 (0 points)
    Apr 15, 2013 8:27 AM in response to Danger Cell

    They fixed the error I opriginally posted last year with an update. Mostly listen to XM and my own collection lately but think I'll go back to the radio channels for a while.

     

    I just tried some channels I like and they played fine. Then I tried the 6 BBC channels. The three BBC 4 did not come in at all (Keep trying to connect). The #5s and Central came in topnotch.

  • by exanut,

    exanut exanut Apr 15, 2013 10:10 AM in response to jimmy boyfromchesapeake
    Level 1 (0 points)
    Apr 15, 2013 10:10 AM in response to jimmy boyfromchesapeake

    thanks! I'll keep trying to get BBC 4 - love it for its radio dramas etc. which the other channels don't have. Funny it should have been working just fine, then suddenly stopped working. Nothing changed on my system.

  • by edegagne,

    edegagne edegagne Jun 7, 2013 10:54 AM in response to exanut
    Level 1 (0 points)
    Jun 7, 2013 10:54 AM in response to exanut

    This issue isn't resolved yet. Here it is JUNE 2013 and the **** service is still fubar.

  • by jimmy boyfromchesapeake,

    jimmy boyfromchesapeake jimmy boyfromchesapeake Jun 7, 2013 11:56 AM in response to edegagne
    Level 1 (0 points)
    Jun 7, 2013 11:56 AM in response to edegagne

    I just tried all the BBCs and they all came in fine.

  • by Vu72,

    Vu72 Vu72 Sep 11, 2013 12:59 PM in response to Danger Cell
    Level 1 (0 points)
    Sep 11, 2013 12:59 PM in response to Danger Cell

    My iTunes hogged the CPU at 96% and still didn't finish. The message was "Contacting tuning service..."

     

    I fixed the problem by removing folder "~/Library/Caches/com.apple.iTunes", e.g.: /Users/joe/Library/Caches/com.apple.iTunes

     

    I did not bother to figure out what file was causing the problem, so I just deleted the whole folder.

     

    Note 1: You need to quit iTunes before removing the folder.

    Note 2: The Finder does not show the folder, you need to navigate to it with the "Go to folder" dialog. You can remove the folder from the command line too like I did.

    Note 4: Just in case, make a back up copy of the folder somewhere.

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