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Can't pair remote

14279 Views 30 Replies Latest reply: Jun 2, 2013 7:28 PM by Cawas RSS
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abross86 Level 1 Level 1 (15 points)
Currently Being Moderated
Mar 17, 2012 12:10 AM

I can't get my apple remote to pair to my 2011 macbook pro (running 10.7.3). My appletv remote keeps conflicting with the MBP, so I want to pair the macbook to its own remote to alleviate this problem. If I hold the menu and next buttons, as instructed, nothing happens. However I have tried the same thing on an older macbook pro, with the same remote, and it pairs perfectly. The IR sensor is turned on in the privacy settings, and ive made sure to turn off any software that could be conflicting. Ive even tried it on a fresh user account and it still wont pair. The remote's normal functions work fine (play, pause, volume, etc.), however when I press the menu button I see this message in the console:

 

loginwindow: CheckBootstrap(): bootstrap_look_up(): 0x44e: Bootstrap Unknown Service

 

I assume this is because Front Row was removed in Lion.

 

Any ideas?

MacBook Pro, Mac OS X (10.7), 2.2ghz, 8gb ram, 1gb gpu
  • b j t Level 4 Level 4 (3,670 points)
    Currently Being Moderated
    Mar 17, 2012 12:16 AM (in response to abross86)

    Screen Shot 2012-03-17 at 6.14.04 PM.png

    Go to System Preferences / Security & Privacy / General

     

    Make sure this check box is empty.

  • b j t Level 4 Level 4 (3,670 points)
    Currently Being Moderated
    Mar 17, 2012 12:25 AM (in response to abross86)
  • b j t Level 4 Level 4 (3,670 points)
    Currently Being Moderated
    Mar 17, 2012 12:38 AM (in response to abross86)

    I have found a post that may help you { the post is for an older computer, but it may work }

    https://discussions.apple.com/message/2351377#2351377

     

    Based on the premise that you should push all of the buttons and see what happens I tried several other button combinations on the remote. To my surprise holding the Menu + Play/Pause buttons together for five seconds paired the remote with my MacBook Pro.

  • b j t Level 4 Level 4 (3,670 points)
    Currently Being Moderated
    Mar 17, 2012 12:52 AM (in response to abross86)

    Try resetting your mac's PRAM

     

    If that doesn't work

     

    Try resetting the SMC

  • b j t Level 4 Level 4 (3,670 points)
    Currently Being Moderated
    Mar 17, 2012 9:57 AM (in response to abross86)

    This may be an obvious question, but have you checked that the lens of the remote is clean, AND the receiving lens on your mac is clean ?

  • b j t Level 4 Level 4 (3,670 points)
    Currently Being Moderated
    Mar 17, 2012 10:39 AM (in response to abross86)

    It might be something "small" that is causing the problem that we BOTH aren't figuring out.

    You could wait and see if someone else answers this question who has a bit more knowledge.

  • b j t Level 4 Level 4 (3,670 points)
    Currently Being Moderated
    Mar 17, 2012 10:50 AM (in response to abross86)

    abross86 wrote:

     

    I'm sure I'll be kicking myself when I find the problem

     

    Same here

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