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Embedded BBC iPlayer not ruuning

996 Views 12 Replies Latest reply: Mar 23, 2012 2:06 AM by BenfromHove RSS
BenfromHove Calculating status...
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Mar 18, 2012 10:33 PM

Hi all. I've got an ongoing issue with the embedded BBC iPlayer on my iMac. For a while now all I get is the loading screen but no video. The iPlayer itself is fine as is any other Flash content but the embedded news articles don't work. I've tried uninstalling Flash and re-installing as described elsewhere on this site but to no avail. I have the latest Flashplayer installed and it's the version recommended by Adobe. Does anyone have any information on how to deal with this?

 

I have:

3.06 GHz iMac

OS X 10.7.3

Flashplayer: 11,1,102,64

iMac, Mac OS X (10.7)
  • Carolyn Samit Level 10 Level 10 (84,200 points)
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    Mar 18, 2012 10:41 PM (in response to BenfromHove)

    Hi,

     

     

    Flashplayer: 11,1,102,64

     

     

    The most recent Flash version for Mac OS X Lion v10.7 is 10.3.181.26

     

    Open System Preferences > Flash Player then select the Advanced tab.

     

    Under Updates click Check Now

     

    And make sure Safari is not running in 32 bit mode. Right or control click the Safari icon in your Applications folder then click Get Info

     

    Make sure the box next to: Open in 32-bit mode is deselected.

  • Klaus1 Level 8 Level 8 (43,425 points)
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    Mar 19, 2012 3:18 AM (in response to BenfromHove)

    BBC iPlayer also requires Adobe Air. Do you have that installed?

  • mcbuffy Level 4 Level 4 (1,050 points)
    Currently Being Moderated
    Mar 19, 2012 6:39 AM (in response to Carolyn Samit)

    Carolyn Samit wrote:

     

    Hi,

     

    The most recent Flash version for Mac OS X Lion v10.7 is 10.3.181.26

     

    […]

     

    The most recent Flash Player for OS X Lion is 11.1.102.64
    And BenfromHove you don't need to downgrade it.

     

    - Did you try to delete all the cookies related to BBC in Safari ?

    - Did you try to repair permissions (with Disk Utility in Applications > Utilities folder) ?

  • mcbuffy Level 4 Level 4 (1,050 points)
    Currently Being Moderated
    Mar 22, 2012 5:01 AM (in response to BenfromHove)

    You are only talking about problem with videos/radios on http://www.bbc.co.uk/iplayer/ not the BBC iPlayer Desktop app ?

    If yes, it's not a problem with Adobe AIR.

     

    You can try to :

     

    I - Verify If Javascript is enabled in Safari

    1. Go to Safari menu > Preferences
    2. Click on the Security tab
    3. Make sure there is a tick in the box next to Enable JavaScript
    4. Close Preferences

     

    II - Verify if you have the most recent verison of Safari (5.1.4), if not update it.

     

    III - Reset Safari

    1. Go to Safari menu > Preferences
    2. Make sure there is a tick in all box next
    3. Click on Reset and wait 30 seconds
    4. Quit Safari

     

    IV - Delete Safari's Preferences

    1. Quit Safari
    2. Go to your Library folder (to do that : hold down option key, click the Go menu in the Finder and choose the Library item that appears there)
    3. Go inside the Preferences folder and delete :
      com.apple.Safari.plist
      com.apple.Safari.plist.lockfile
      com.apple.Safari.RSS.plist
      com.apple.Safari.RSS.plist.lockfile
    4. Restart Safari
  • mcbuffy Level 4 Level 4 (1,050 points)
    Currently Being Moderated
    Mar 23, 2012 1:57 AM (in response to BenfromHove)

    - If you use etensions in Safari you should try to disable them and restart Safari.

     

    - Does it work with another browser (like Firefox) ?

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