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Scanning multi-page documents to a single PDF file on Lion

2111 Views 5 Replies Latest reply: Mar 19, 2012 1:43 PM by PAHU RSS
KennyA Level 1 Level 1 (0 points)
Currently Being Moderated
Mar 18, 2012 8:41 AM

I am using a HP Photosmart 4580 multi function printer.  When I attempt to scan multiple pages into a single PDF file, the scanner seems to have a mind of its own.  I start the scanning process with the first page and by the time I get up to change the page on the flatbed scanner (which is almost immediately), it begins the scanning process again.  Pausing the printer after a page has scanned has no effect on the process.  A PDF that should only have 3 pages, ends up with 6 or 7 pages comprising of many duplicate pages.  Removing and reintalling the printer has not helped.


I am running Lion 10.7.3 and have all the latest HP drivers.  The HP site has been no help as they refer all printer driver updates in Lion to the Apple Software update.

MacBook Pro 17, Mac OS X (10.7), iMac 24 iPhone 4 iPad 2
  • PAHU Level 6 Level 6 (14,400 points)

    What application are you using to scan your documents? If it is not Image Capture, have you tried using it to see if the same symptom occurs.


    In testing I found that you cannot pause the scanner, at least for a USB connected device where there is only one printer proxy in Print & Scan.


    Also, if I use Image Capture and have the scanner section of the Printer Proxy open, a message appears in Image Capture stating that the device is being used by some other application.

  • Matt Broughton Level 5 Level 5 (4,905 points)

    Following up on PAHU's comments, there is an option in Image Capture to Auto Detect separate areas.  You may have a similar option and are sometimes getting multiple scans of a section of a page and then the full page.  You should also be aware that some scanning software is meant to be used with a sheet feeder scanner.  Make sure than any such option is likewise disabled.

  • PAHU Level 6 Level 6 (14,400 points)

    First of all, thanks for doing the test and the detailed reply. With regards to some of your findings;

    KennyA wrote:


    In my trial and error approach to get the scanning function to work properly or at least in a controlled manner, I removed any automation to the process, such as "detect enclosing box" but the ability to actually scan was romoved as the scan buttom becomes unusable.

    Because you have disabled the auto detection, Image Capture expects you to select a portion of the document you want to scan before it will make the Scan button available. If you want to scan an entire document rather than a section of the document, then you can disable the "Use Custom Size" setting and then set the size of the document. This will result in the whole page being scanned and no overview being required for the next document.

    I place the first page to scan on the flatbed scanner, do an overview and adjust the enclosing box to size and press scan.  It will let me place the second page on the scanner, do the overview scan, adjust the box and press scan, but upon completing the scan of the second page it will immediatly go into "scanner is warming up" at that point it has begun a duplicate page scan and it can't be successfully stopped and this anomoly continues until the scanner program is closed and this occures whether I'm accessing the scanner through Image Capture or through Print/Scan from System Preferences.

    I cannot recreate this symptom; my Mac lets me scan a page, load the next document and then press the Scan button again. So I feel there must be something wrong with your setup or more so with the scanner driver. So remove the HP from Print & Scan and then open Finder and navigate to HD > Library > Image Capture. Here you will see several folders including Devices and TWAIN Data Sources. In the Devices folder, if you see a HP Scanner plugin then trash this. Likewise, if you see a HPmodel.ds file in TWAIN Data Sources, trash this as well. With this done, restart the Mac and add the printer/scanner to Print & Scan. This should get the scanner driver to download from Apple Software Update and hopefully resolve things.


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