Currently Being ModeratedMar 19, 2012 8:59 AM (in response to LizPoole)
Currently Being ModeratedMar 19, 2012 9:04 AM (in response to pennbank)
Hi, I have done the PRAM reset, it didn't work and I can't do the SMC reset as the computer never stays on for more then a few seconds. Do you have any other ideas? Thanks.
Currently Being ModeratedMar 19, 2012 9:08 AM (in response to LizPoole)
The startup volume has directory damage that can't be repaired. What backups do you have?
Currently Being ModeratedMar 19, 2012 9:27 AM (in response to LizPoole)
The inevitable result of not backing up is that you will lose all your data. That may already have happened. The first thing you have to do is create a backup, if it's still possible. Below are some suggestions.
There are several ways to back up a Mac that is unable to fully boot. You need an external hard drive to hold the backup data.
1. Boot from your recovery partition (10.7 or later), a local Time Machine backup volume (10.7.2 or later), or your installation disc (10.6.8 or earlier.) Launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
2. If you have a working Mac, and both it and the non-working Mac have FireWire ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive.
3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Currently Being ModeratedJul 24, 2012 11:34 AM (in response to Linc Davis)
I do have the exactly same problem but I do have made a backup in an external drive. Other than that exactly same situation as LizPoole. What shall I do now?
Currently Being ModeratedMar 27, 2014 5:22 AM (in response to LizPoole)
LizPoole - just curious, what did you end up doing? I know it's been 18 months or more, but the SMC reset is done *without* the battery and without the power plugged in. You uplug the cable, remove the battery, press the power button for five seconds and let go. You will see/hear nothing from the computer while you do this. Then you reconnect the battery/cable and see if that helped.
Linc - I think your diagnosis and subsequent scolding is over the top. The fact of the matter is that it's very likely Liz's disk is *not* completely lost and to say otherwise is irresponible and fear-mongering, especially without further discussion.
You tell her how to launch Disk Utility, but why not first do a Repair Disk and Repair Permissions? That might solve the problem of "directory damage."
I came to this thread today because I have a client's computer in a similar situation. I've removed the disk and it's 100% fine. The problem is with the motherboard or something else.
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