Skip navigation

App downloading stuck on "waiting"

23165 Views 29 Replies Latest reply: Jan 2, 2013 5:03 PM by alicia_muench RSS
  • H2Os62 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 19, 2012 10:32 AM (in response to Emiliano Severoni)

    I know this isn't in the right section but I've noticed this since I updated to 5.1. I'm currently stuck on waiting trying to download an app on my iphone 4. and I've noticed this updating or downloading new apps on my ipad(first gen).

  • ScuseMe Calculating status...
    Currently Being Moderated
    Mar 19, 2012 1:42 PM (in response to Emiliano Severoni)

    I recently had this problem with both my iPad 2 and iPhone 4 running iOS 5.1. No amount of logging in/out, deleting apps, or restarting the iDevices would get the apps to complete installation.  My final solution was to hook up the iDevices to iTunes, and use iTunes to install the apps. Once that worked, I was able again to install/reinstall apps directly from the iDevices.

  • H2Os62 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 19, 2012 3:21 PM (in response to ScuseMe)

    The app loaded to my phone today when I went out of range of my home network and 3G kicked in

  • hoorge Calculating status...
    Currently Being Moderated
    Mar 21, 2012 1:55 PM (in response to Emiliano Severoni)

    I have encountered this issue today with my iPhone 4S. I try to download new apps and they don't install. I see two updates available for PayPall and Netflix apps and when I try to update them individually or using the Update All button, the 2 apps remain in "waiting" mode. I've linked my Apple ID with a new payment method (Visa) thinking that this could be the issue but that didn't help. I've closed the apps, rebooted the iPhone, synced it with iTunes and still nothing.

  • Careervoach Calculating status...
    Currently Being Moderated
    Mar 21, 2012 2:00 PM (in response to Emiliano Severoni)

    i've got the same issues and have worked on this since yesterday with all the suggestions out there to no avail.  Tonight I have a $30 phone appt. to get it fixed hopefully.  If I do, I'll let you all know for free.

  • Nacci Calculating status...
    Currently Being Moderated
    Mar 21, 2012 2:52 PM (in response to Careervoach)

    Yes, let us know.  I was on the phone with support for 4 hours Monday night.  All apps get stuck in "waiting" on all of my family's Apple devices (2 iPhones, an iPad, and 2 iPods).  I have tried everything before I talked to support and while I was on the phone with support - rebooted several times, logged in and out of the store several times, tried a different network/WIFI, tried 3G, etc.  Nothing works.  I have had the iPad for 2 years, the iPods for several years, and the iPhones for 3 months and never had a problem until Thursday night, March 15.  Ever since then I cannot download any apps to the devices BUT I can download to the PC.  After 4 hours with support all they could say was "good thing you can still download to your computer."

  • Careervoach Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 21, 2012 4:42 PM (in response to Emiliano Severoni)

    ok folks - here is what I found out:  Yes, try all of the above which I had done.  A hard reboot is where you hold the home button down and the top botton on the Ipad and hold it for several seconds until the apple shows up.  Try that first.  It didn't work for me, so finally, Tech support said to go to General >Reset (at the very botton) and reset it.  This takes awhile, but it finally worked.  All my apps are updating and I'm able to load new apps.  Good luck to all of you. 

  • hoorge Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 21, 2012 4:46 PM (in response to Careervoach)

    "Reset All Settings" option?

  • JGP1 Calculating status...
    Currently Being Moderated
    Mar 21, 2012 7:05 PM (in response to Emiliano Severoni)

    I had the exact same problem and seem to have it solved. Here's what I did. Plugged my new Ipad (third generation) into the computer to use iTunes. In iTunes, and clicked on Restore. I was asked if I wanted to back up first and I did so. Allowing the process to complete first brought me to the welcome screen that was there when the iPad was first delivered. I noticed the arrows still spinning and so did not do anything on the screen. After a while, I was as pleased to see that the backup was restoring all of my apps and data. Once completed (it took quite a while) I tried downloading a new app just to see what woud happen. It downloaded the new app with no problems. So far, everything is working properly.

  • Careervoach Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 22, 2012 3:42 AM (in response to Emiliano Severoni)

    Hoorge,  yes rest all settings. It will not delete ant data.  I do have turnoff sounds from some apps that I had originally, but that, to me, was no big deal.  Reset takes a few minutes, but when you see the screen go black, hit the home button and you'll see the slide bar with all different languages going through and then just slide it over and it will walk you through on set up just like a new iPad.

  • Sue201 Calculating status...
    Currently Being Moderated
    Mar 24, 2012 6:28 PM (in response to Demo)

    this solved my issue thanks! I am a new ipad owner

  • hoorge Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 25, 2012 7:20 AM (in response to Careervoach)

    Thanks for the reply. I guess I'll bite the bullet and do the reset.

    Thanks.

  • jlcasey321 Calculating status...
    Currently Being Moderated
    Jul 10, 2012 8:02 PM (in response to Emiliano Severoni)

    I just had this problem and here is how I was able to solve it.

     

    Signed of iTunes account

    Restarted

    Went into iTunes video said,"preparing to download" but was not making progress

    I tapped the download to pause it.

    Hit the home button the went into video and deleted the rental

    Restarted

    After restart signed into iTunes account

    Selected downloads and tapped to resume

    Video downloading!

     

    Goodluck hope this helps

  • jlcasey321 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 10, 2012 8:04 PM (in response to jlcasey321)

    Should read signed out of iTunes account for the first step

  • alicia_muench Calculating status...
    Currently Being Moderated
    Jan 2, 2013 5:03 PM (in response to Emiliano Severoni)

    Do you have any apps downloading that you dont see...perhaps in a folder?

     

    If not, try going into the app store to the app you are trying to download. If it says installed next to the app, hit your home button and your app should begin to download.

     

    If not, try to delete the app by holding it down and tapping the 'x' next to it. From there, simply redownload it from the app store and your back in buisness.

     

    Still having trouble...?

    Try downloading a similar app or go onto your main computer.

    1. go into the iTunes Store
    2. Search the app you are looking for in the search bar
    3. Download it onto your main computer and sync it to your device.

    (You may have to cancel the download on your device first before you sync it to your main computer.)

     

    If you are still having difficulties try this

     

    go into iTunes>more>Downloads

     

    look for waiting dowloads there

    Delete the waiting download and redoenload the app from the App Store either on your iPad or your main computer

     

    For Future Reference: Usually if you have one download having difficulties, it messes up your entire system which makes using your device that much harder. I recomend the last option I suggested. It worked for me and this other user by the name of britewhitelight

1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.