11 Replies Latest reply: Aug 17, 2012 9:36 PM by mrgerbik
kgoodyer Level 1 Level 1 (0 points)

iTunes keeps forgetting the password for podcast subscriptions.

 

I have a paid for subscription for Coast2Coast AM, which since upgrading to iTunes version 10.6.0.40 requires me to re-enter my Coast2Coast username and password every time it checks for a new podcast.  On older versions it used to forget the password if I closed iTunes, which meant I had to re-enter it if I ever had cause to close iTunes (Not too much bother but annoying), but having to enter the password everytime it checks the RSS feed is very anoying and make the automation process checking through my all my subscribed podcasts pointless.

 

Any Suggestions?

 

iTunes version 10.6.0.40.

 

Keith


iPad, iOS 5.0.1
  • 1. Re: iTunes keeps forgetting the password for podcast subscriptions.
    the fiend Level 5 Level 5 (7,375 points)

    Have a look at this discussion - https://discussions.apple.com/message/17759930#17759930 about that same Podcast. You will note that I have made some suggestion that should move the issue on.

     

    As noted by someone in that thread, any feedback sent to Apple simply results in a standard email in return. One good reason therefore, why it may be better to contact the show's producers.

  • 2. Re: iTunes keeps forgetting the password for podcast subscriptions.
    kgoodyer Level 1 Level 1 (0 points)

    Thank you very much, I did have a quick search in the forums this morning before posting and didn't see anything obvious. 

     

    I have spoken to the shows producers previously on other issues concerning iTunes and they are as frustarated as providers as some of us are as listeners.  They have had ongoing issues with the way iTunes deals with third party 'authentication' from day one, its not just C2C, its seems to be anypodcast that requires third party authentication.

     

    It seems from the other thread that the issue does seem to be with the current release of iTunes failing to remember the 'Remember My Password' checkbox.  So I guess we just hope sombody at Apple picks up on it as a bug, and fix is forthcomming.

     

    Cheers.

  • 3. Re: iTunes keeps forgetting the password for podcast subscriptions.
    Meerkat7988 Level 1 Level 1 (0 points)

    I have viewed other posts in the Apple forum from as far back as 2006 which reported this same issue - iTunes suddenly unable to accept the "remember my password" setting for paid podcast subscriptions.  Reading between the lines, it seems to me that the problem crops up only for random users.  For example, I have typically kept my iTunes software updated and have not had this problem until now, with v. 10.6.0.40, but other users have experienced the problem with prior releases. 

     

    I wish I could find some information in the forums to indicate if the problem was resolved for other users once they installed subsequent iTunes updates.  The version I have that caused the problem is the latest one.

  • 4. Re: iTunes keeps forgetting the password for podcast subscriptions.
    the fiend Level 5 Level 5 (7,375 points)

    One thing to note is that Podcasts were not designed to be charged for, so the mechanism for paying for them is probably a "best effort" in a system that is being asked to do something it was not designed to do.

     

    Possibly a better solution to charging for a Podcast is for the originator of the programme to create an App and then set up In App Purchases for the episodes. Perhaps you should suggest that to the programme's producers because, as has been noted (Meerkat's post), this is not a recent problem.

  • 5. Re: iTunes keeps forgetting the password for podcast subscriptions.
    CrPa Level 1 Level 1 (35 points)

    I've also noted this problem immediately after updating to iTunes 10.6. No problem prior to that.

     

    Entering the username and password allows successful download of the podcasts, so the problem shouldn't be with the producers of the podcasts. (They do download once the info is manually entered into iTunes, and the podcasts are produced and distributed by different groups.) And the problem isn't with paying for them (they're not paid for in iTunes).

     

    The problem is that iTunes will no longer save the username and passwords, even when the "remember password" box is checked.

     

    I've submitted feedback to Apple reporting the problem, as others have.

  • 6. Re: iTunes keeps forgetting the password for podcast subscriptions.
    Beware of iTunes 7 Level 1 Level 1 (0 points)

    What a strange suggestion. Rather than fix an obvious iTunes bug, you're saying we should tell the podcast producers to find another avenue? You say it's not a recent problem, but I've been subscribed to paid podcasts for years and never had this problem until the latest iTunes update.

     

    Bugs are meant to be fixed not ignored. Apple wants their product to work. There's a checkbox to remember password, so it should.

  • 7. Re: iTunes keeps forgetting the password for podcast subscriptions.
    the fiend Level 5 Level 5 (7,375 points)

    Beware of iTunes 7 wrote:

     

    What a strange suggestion. Rather than fix an obvious iTunes bug, you're saying we should tell the podcast producers to find another avenue?

    No.

     

    If you read what I have said, both in this and the other post I linked to, you will see that I said "As noted by someone in that thread, any feedback sent to Apple simply results in a standard email in return. One good reason therefore, why it may be better to contact the show's producers."   

     

    It simply seems to me that since all you get from Apple is a standard reply and no resolution, then perhaps it may be a better idea to contact the show's producers and let them, with their corporate clout, drive the problem.  From previous responses to this suggestion, it appears that no one understands what I mean when I suggest that they drive the problem. Put simply, that the show's producers take control of the job of fixing it. That does not mean they actually have to fix it - it means they or their technical team contact Apple, they hear back from Apple, they then contact whoever else may be causing this issue, etc, etc. and with their technical knowledge, they probably know who to contact next.

     

    In the end, it doesn't matter whether you believe me or not (and from the venom demonstrated towards me in other threads I've contributed to on this subject, it appears that many don't!) If you want to fix this problem, try all avenues. How hard can it be?

     

    It's your choice...

  • 8. Re: iTunes keeps forgetting the password for podcast subscriptions.
    Beware of iTunes 7 Level 1 Level 1 (0 points)

    Go here to tell content provider Premiere Networks that the value of their podcast is degraded by the inability of iTunes to save passwords anymore:

     

    http://premierenetworks.clearchannel.com/pages/support/technical.php

  • 9. Re: iTunes keeps forgetting the password for podcast subscriptions.
    the fiend Level 5 Level 5 (7,375 points)

    Have a look at the followiing discussion; https://discussions.apple.com/message/17915051#17915051  and in particular the post by Kweiss01 on 30th March 2012.

     

    In particular, Kweiss states that Premiere Radio and Apple are working together on the problem.

  • 10. Re: iTunes keeps forgetting the password for podcast subscriptions.
    gnostic357 Level 1 Level 1 (0 points)

    I solved this by uninstalling 10.6 and installing 10.5.

    Then I had to delte the iTunes Library.itl file because it was created by the newer version.

    When I re-subscribed to CoastToCoast, my password was already remembered.

    Then I added a folder to my Library, browsing to C:\users\%username%\Music\iTunes\Previous iTunes Libraries

     

    I selected the largest file which turned out to be the one right before the upgrade.

     

    Now that this is solved I just have to deal with the annoyance of constantly being asked if I want to upgrade to 10.6

  • 11. Re: iTunes keeps forgetting the password for podcast subscriptions.
    mrgerbik Level 1 Level 1 (0 points)

    Heres a fix that bypasses iTunes authentication alltogether that Ive used for years now with C2C (and others that require password/username):

     

    You are basically going to subscribe to the podcast and send your username and password with the link instead of having iTunes remember the fields...

     

    1. First unsubscribe to the podcast

    2. Click 'Advanced' and then select 'Subscribe to Podcast...'

    3. In the field type http://youremailname%40email.com:yourpassword@rss.premiereradio.net/coast/podcast.xml

     

    What you prepend to the rss feed link is your login email (emailname@email.com), but instead of entering an ampersand (@) with your email address, you enter %40 which equates to an ampersand the URL spec, followed by a colon (:), your password followed by an ampersand (@)

     

    like I said, Ive been using this method for years now with no issues across upgrades

     

    Have fun!