Update .. I'm the guy who last night was going to take it back for a refund .. Now, I'm the guy with a new telephone friend at Apple Care who told me Apple will do whatever is necessary to make it right. He had not handled any calls about heat, but I directed him to this thread. He is going to do some research and call me back tomorrow. In the meantime, I am doing a restore and will set the new iPad up as a new iPad .. rather than from a backup of my iPad 2 to see if that makes any difference.
I will keep you all posted. How can I ever be mad at a company that has been improving my quality of life since 1983 when I bought the IIe and who just vowed to make my new iPad purchase right?
Currently Being ModeratedMar 20, 2012 10:57 AM (in response to joelfromcanada)
I thought mine was overheating as well. I was ready to bring it back. Then a colleague found the off button right above the rear camera. Ever since I've been using that button I haven't felt any heat issues. I was so used to automatic shut off when I closed the cover. I hope this helps.
For anyone new to the thread be sure to go through these steps to address an excessive battery discharge or hea issue. This will clear up any potential corrupt system settings and recalibrate your battery that can cause those kind of issues.
1. Reset all settings (settings app-> general-> reset)
2 a. Go through initial setup steps (lang, wifi, siri, enable location, etc) and choose setup as new phone (don't worry your apps, data, contacts, mail will still be there). Do NOT restore from iCloud or iTunes (It can copy back corrupt settings)
2 b. If you do not get the complete new setup screen with language setup and setup as new phone or restore from iTune/iCloud backup, be sure to go back to #1 and reset all settings again (it should happen the second time)
3. Turn off system location services timezone and iAd (settings -> location services -> system services)
4. Fully discharge battery (until you get the spinning wheel and it shuts off)
5. Fully recharge battery (overnight if possible)
Note, that the battery should run slightly warmer and also take longer to charge than the iPad 2/1. However, it still should not be too hot to comfortably use. If it does not work after a few try's you may have a real battery or hardware issue and should contact Apple. Good Luck!
My nephew works at the Apple Store in Lancaster, PA. He says that they have been aware of the overheating issue with the new iPad since Saturday afternoon. However, the store management says that they are being told by Apple to tell customers they are not aware of any overheating issues. Apple HQ is trying to do damage control but not doing a very good job.
Apple has already said that the operating range is up to 95 degrees F. That is warm to the touch. If the ipad goes over that it will shut down automatically.
I have the new ipad, wifi, and I have not experience any problems with warm ipad. I guess if you look for things, like some people do, you can always find something wrong.
How about the schmuck that takes his ipad out in the sun, turned off and find defects on the screen? All of my laptops get a lot warmer than the new ipad. I have never complaint of heating, since I am getting 7 hours of battery life with them. I understand that the bigger the battery the more heat.
So, maybe you guys can ask Apple to replace this battery with the old Ipad 2 and get six hours. Would you complaint about the short operating time also?
Can't have your cake and eat it boys. The main thing to me is, I am sure that most complaints are from picky people. that cannot stand a little warm device on their cute little hands. Has anybody gotten burned? No? So, suck it up!
Currently Being ModeratedMar 20, 2012 11:28 AM (in response to joelfromcanada)
You are right Joel. Most people cannot understand heat dissipation. Even laptops with fans get hotter than the new ipad.
The range that Apple put out is from 32 to 95 degres F. If he goes over 95F it will shut down automatically. One question I have is how many of these complaints are really coming from new ipad owners?
One more thing, you have a 70% bigger battery, it will throw more heat since us consumers demand at least 10 hours of operation. That is why it takes much longer for a full charge and Apple recommends doing it overnight. Most people just need to read a little and get informed. All my info I found before I ordered my ipad on the Apple website. So do your work and learn a little.
I notice many people reporting overheating problems say it happens after watching movies, or playing games.
I'm waiting for iPad 3 to be in stock again before buying.
My iPhone 4S gets hot - especially with specific games. I can only play ROC for 20-30 minutes after that the phone becomes uncomfortable to hold.
I'm not saying we should play games or watch movies. But it does appear that it's graphics intensive apps that are making the new chip work hard - to be expected.
I'm pretty sure the temperatures are within specs and Apple have checked case temperatures while working the machine hard.
I squirm sometimes when I look at iStat temps on my Macbook Pro when playing some games. Fans roaring away and scary temperatures. Never done any damage though, but I do use a X-Pad.
Currently Being ModeratedMar 20, 2012 11:34 AM (in response to Alaska99801)
If you had bothered to read the pages of discussion you would know most of us have had prior iPads.
And with several people complaing too hot to hold and one lady with a mark on her leg and another who is afraid to let her child play with it because it was too hot.
Im glad that yours is working great. But some people are genuinely having problems.
And I love how you all come in here trying to explain that none of us know the difference between hot and warm. Every kindergarten kid knows the diffrence in the two
I received a new ipad for my birthday and I LOVE IT!!! I was a little worried about how hot it was getting as my first one did not seem to get this warm! My brother suggested to turn down the brightness a bit and VOILA!!!! Barely gets warm!!!!
Did any of you took the time and read about the new ipad before you bought it? It has a 70% bigger battery, where do you think the heat is going to go? There are no fans in there. It gets 10 hours of battery life, would you prefer 6? Apple tells you that operating range is 32-95 degrees F. 95F feels warm to the touch since your hands are not as warm as the rest of your body. But if it goes above 95, it will shut off automatically, has your shut off automatically? If it hasn't, it has not reach above normal operating range. You must have very cold hands!
Mine works like a charm. Tell me what device,including my 8.9 galaxy Tab does not get a little warm sometimes in the electronics world. Have you ever touched your LCD or plasma TV screen? But I do not go to Samsung complaining about it. You people need to understand thermal heat, battery sizes, etc. When you don't it just makes you all sound like whiners.
Of course some people have genuine problems. I thought my iPad 2 was way too hot, but it's the same as several others I have tried (running the same apps - games).
A bit of perspective is needed. Apple sold 3 million in the first weekend and probably a lot more by now.
How many complaints, or genuine faults? A few hundred, a few thousand - still a tiny amount.
If anyone is aware of a new product that has been launched, sold millions and not had a few failures on launch, then let me know. I want to buy some shares in the company!