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after ios 5.1 update apps won't download

285844 Views 345 Replies Latest reply: Mar 1, 2014 8:30 AM by Eleanor Ryan RSS Branched to a new discussion.
  • vmarq Calculating status...
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    Mar 21, 2012 12:55 PM (in response to dodiscom)

    I've just resolved my problem over the phone with an Apple rep.

     

    I dad many apps "waiting" for the updates and frozen for almost 24 hours. The problem was that for some reason my device wasn't registering with the App Store in order to perform the downloads.

     

    Maybe what I did will resolve your problem.

     

    1. Hard reset the device (hold Home and Lock buttons for 15 seconds, release when white Apple logo appears).
    2. Delete all apps running in the background (double click Home button; hold one app until they all start to wiggle; hit red minus circle on all to close everything. If one of them is an app you were waiting to update, skip it and ignore).
    3. Go back to home screen.
    4. Go to one of the apps that are in "waiting" mode and delete it.
    5. In App Store, redownloaded that app.
    6. If it doesn't start downloading immediately, tap it to pause, then tap again to unpause. Should finish downloading now.
    7. For the remaining apps, no need to redownload since now the connection with App Store is reset. Simply pause and unpause each app one by one (not all at once).

     

    Hope this helps.

  • nsychevsky Calculating status...
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    Mar 21, 2012 12:55 PM (in response to dodiscom)

    I have same problem at both iPhone 4S & iPad 2 after upgrade to iOS5.1

    Nothing helps. ((

  • dhoj29 Calculating status...
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    Mar 21, 2012 1:12 PM (in response to dodiscom)

    I just sent a message to apple product feedback. It seems like a lot of people are having issues so I would encourage everyone to contact apple to fix this! Having all us on this board trying to come up with workarounds really isn't going to solve anything bc no one has come up with a fix that works for everyone.

  • kdando Level 1 Level 1 (0 points)
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    Mar 21, 2012 1:13 PM (in response to vmarq)

    Tried this, too.  Didn't work -- and now I have an app I can't use because it's hanging in perpetual "waiting" state.  Fortunately I picked an app I could sacrifice to experiment with.  I'm in reall trouble if I actually want to update an existing or download a new app.

     

    Apple?  Apple?  Hello!

  • pazfora Calculating status...
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    Mar 21, 2012 1:26 PM (in response to vmarq)

    Thanks for trying vmarg, but this didn't work for me either.

     

    I sent an email to the folks at Apple Insider with a link to this thread. I'm planning on sending it to a bunch of other Apple news blogs. Feel free to do the same. If Apple isn't paying attention to their own support forums, maybe they'll pay attention if we can get this on the apple news sites.

  • kdando Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 21, 2012 1:28 PM (in response to pazfora)

    Pazfora--that's smart.  We should be sure to tweet and and retweet and post on Facebook any media coverage this might garner.  If any of us can generate stories, please be sure to post links to them here.

  • Gator5000e Calculating status...
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    Mar 21, 2012 1:31 PM (in response to kdando)

    I sent one to TUAW last night. Nothing on their site yet but if others send one, maybe they will take notice.

  • jPhone7 Level 1 Level 1 (0 points)
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    Mar 21, 2012 1:33 PM (in response to dodiscom)

    If you have done all your iOS upgrades via OTA on the iDevice and not via iTunes, I would recommend you to restore your iDevice with iTunes, where you download the full iOS package. Restore it with your backup. Don't try the reset at the iPhone settings screen. That didnt help.

    My device is downloading since an hour or so from iCloud several songs and in between I started some app downloads. Everything back to normal.

    Good luck to everyone.

  • jennifercg Calculating status...
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    Mar 21, 2012 2:27 PM (in response to dodiscom)

    I'm having the same issue and the only workaround I've come up with is to delete the waiting app off my phone, update it via itunes and then sync my phone via itunes. This is not an acceptable workaround. I lost all my app data on about 8 apps last night because of this. Now I have 6 more updates and I'm scared to try them! Please fix this apple!

  • momof_3girls Level 1 Level 1 (0 points)
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    Mar 21, 2012 2:30 PM (in response to vmarq)

    Tried this as well & it didn't work. I'm going to try one more sync and then I'm contacting apple.

  • Gator5000e Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 21, 2012 2:47 PM (in response to momof_3girls)

    Let the phone sit with the apps waiting over night and see if the apps update. Mine did last night. I docked it and when I woke up all the apps were updated - no more waiting. It's not an ideal solution, but its better than resetting or restoring. And you have nothing to lose if it doesn't work.

  • Chipmunk75 Calculating status...
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    Mar 21, 2012 3:11 PM (in response to dodiscom)

    I downloaded iExplorer (as recommended by a post on the first or second page), deleted everything in my downloads folder, and then did a manual shut-down (hold down power button then slide). Once I restarted, I tried the updates again and they went right to it.  Thank goodness!

  • momof_3girls Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 21, 2012 3:18 PM (in response to Gator5000e)

    Tried this as well. Downloaded a free app just as a test. Let it sit today for 9 hours, didn't work. I've backed up to my PC and I'm about to try a full restore & see if that helps. I did the 5.1 update on our 4th generation iPod touch & our iPhone 3g at the same time & those aren't having any issues, but my iPhone 4s is. It just totally pi$$es me off that I have a few hundred in apps and songs and after their 5.1 update all of a sudden my phone stops working properly. Apple could at least acknowledge that the 5.1 update has some sort of bug & is causing issues on the 4S.

  • GustavoSM Calculating status...
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    Mar 21, 2012 3:49 PM (in response to dodiscom)

    Hey everyone, I think I have found a SIMPLE FIX. I went to settings, then iCloud. I was automatically presented with a new terms of service agreement. After I clicked agree, my downloads were resumed normally!! Maybe it was a coincidence, but you can try it out to see if it works!

  • scottfromleesburg Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 21, 2012 4:02 PM (in response to dodiscom)

    Nope went to iCloud no update request.

    Still looking at stuck apps

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