jakorap

Q: I can't sync/back up iPhone data to my computer b/c iPhone screen is shattered and i cant unlock it to enter in my passcode. How can I sync my broken iPhone with my computer and back up my data so I can sync and transfer the data to my replacement iPhone?

I can't sync my iPhone and back up my data with my computer because iTunes says to enter the passcode into my iPhone to unlock it, but I am unable to unlock and enter in my passcode on my iPhone because the screen is shattered. I have my replacement iPhone with me and I'm not going to activate it until I can sync/get the data from my broken iPhone. I have the envelope to send my broken iPhone back to the Verizon store or whatever so that's not a problem. I just can't sync my old iPhone with my computer.

Thanks.

iPhone 4S, iOS 5.1

Posted on Mar 21, 2012 2:09 PM

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Q: I can't sync/back up iPhone data to my computer b/c iPhone screen is shattered and i cant unlock it to enter in my passcode. How c ... more

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  • Helpful answers

  • by KiltedTim,Solvedanswer

    KiltedTim KiltedTim Mar 21, 2012 3:28 PM in response to jakorap
    Level 9 (54,877 points)
    iPhone
    Mar 21, 2012 3:28 PM in response to jakorap

    You should not have to enter your passcode if you are attempting to sync/backup to the last computer you synced with.

     

    Have you EVER synced/backed up your phone, and if so, was it to this computer?

  • by jakorap,

    jakorap jakorap Mar 22, 2012 2:07 PM in response to KiltedTim
    Level 1 (1 points)
    Mar 22, 2012 2:07 PM in response to KiltedTim

    No I haven't synced my iPhone with the computer I'm currently using. The computer that I normally sync my iPhone with is being repaired.

    I read a nearly identical question to mine (in which you answered) and I found my the answer. Thanks!

    Now I have a few more questions: If I mail my broken iPhone to Asurion, will I be able to get my data off of my iPhone once Asurion has it? And what will happen to my old iPhone and the data on it if I activate my replacement iPhone? Will my broken iPhone just become de-activated and will the data be erased or lost or something? Could I still sync it (with the computer ir originally synced with) and back up the data?

    Thanks.

  • by lesleyv95,

    lesleyv95 lesleyv95 May 22, 2015 3:07 AM in response to jakorap
    Level 1 (0 points)
    May 22, 2015 3:07 AM in response to jakorap

    How did you solve this problem? I also cannot get access to my phone because it is locked by a passcode and screen is broken.

  • by BernnyMonster,

    BernnyMonster BernnyMonster Aug 29, 2016 6:48 AM in response to jakorap
    Level 1 (4 points)
    iPhone
    Aug 29, 2016 6:48 AM in response to jakorap
    I read a nearly identical question to mine (in which you answered) and I found my the answer.

     

    Where did you find this answer?  Thanks!