Q: Thunderbolt Pegasus R4 Experience?

Hello Thunderbolt Pegasus users....

Today Promise released an update for the Promise Utility. Open the Utility and it pop's up with a screen that ask for the update. Do this to keep the pegasus units up to date.

As it turns out, we did ask for a replacement unit (thanks for nudging me in that direction, ke3z), and sent the R6 back with an RMA this morning. Hopefully, that's the end of it. Promise support was very helpful, they were open to the return and did everything they could to assist.

This whole thread has genuinely put me off Thunderbolt. Call me crazy, but there don't seem to be too many different NAS RAID solution vendors out there. Yes, it may just be the Pegasus unit, but the posts about shielding the cable doing the trick are worrying.

As it stands, this (TB) is simply not production technology.

Until that gets addressed and taken seriously by both Apple and its TB device partners...I won't be investing in an R6. In the meantime, it's hurting confidence and uptake of TB tech.

Drobo gets my money.

Shame. It has so much promise. (Pun intended)

Cheers,

Wim

And don't forget to do the important 'Firmware UPDATE', after the normal update you do a second update check and the system shows the Firmware Update.

Download the firmware update, install it true the Promise Utility, confirm it. Than do a shutdown of your Pegasus Unit wait 1 min and restart the unit. Now the Firmware is installed into the Unit.

Our units works PERFECT! We don't have any problems any more! This systems rocks! We have 2 units from 12 TB with 6 drives. Both connected to our iMac 27" computer true Thunderbolt. PERFECT EN SOLID NOW!!!

Thanks for the input. So nobody has seen any adverse effects from this update?

My R4 is and has been working perfectl since I got it several months ago so I'm relouctatnt to monkey around with it.

Has anyone else done this update proceadure and had no adverse effects?

Where do I update the firmware as previoulsy mentioned?

Thanks,

Steve

I performed the utility and firmware updates yesterday to a fully working R6. So far, no problems. (I'm booting from my R6 and using it as my sole storage.)

Once you've updated the utility, just do a "Check for Updates" again from the Promise Utility menu and it should detect the firmware update and let you apply it.

Prior to the utility update I was seeing an over-temperature warning on the backplane sensor. That's no longer there, but I think it's because they simply changed the warning range. Before, I think it triggered at 46° C. Now it triggers at 50° C. The current temperature on my unit is 47° C. I didn't notice if there were other changes.

Interesting..

I did the utility update but when I check for updates again it just keeps installing the utility update with no mention of a Firmware update?

Any ideas?

Steve

You have to turn your Pegasus Unit off, wait 1 min. and then turn it on!!! The firmware will install than.

Ahhh OK.. let me try it this evening when I get home from work!

Looking back I should have read your previouos post in more detail!

Thanks!

Just completed the Promise utility and the R4 firmware upgrade!

This is fantastic!.. full marks to promise on this one!

For those of us who boot from the promise, you now don't even need to touch the R4/6 power switch. Just switch on the Mac and the R4/6 detects the mac and starts up from cold. Same deal in reverse for a power down!

I've just set my disk drive to sleep in power options.. I wonder if it allows the R4/6 to sleep and how it wakes up?

Steve

Boy this is a dumb newbie question ... Do I use Disk Utility to manage partitions as I would on any other piece of Mac storage? I was reading the Pegasus manual download and somehow got a bit of ambiguity. I mean it ships as a single HFS+ volume with the RAID Level 5.

thanks,

david m.

levindenboer1975, I was read this thread in it's entirety and noticed it kind of stalled around March 6th. I continued to watch the thread to see if there was a solution for the problems/issues people had been posting. My interest lyed in the fact I had just sold my 1 year old iMac and purchased a new 27" iMac with ThunderBolt with the intent to buy a Promise Pegasus R6, so this thread was disappointing to say the least. But today to read your post was encouraging enough that I am ready to purchase. Your last post was March 20th and today (for me) is March 27th, and I would like to know are things still ROCK SOLID?

Hello Poucedeleon,

Our units are still ROCK SOLID!!!! We have 2 Pegasus R6 12 TB units, the ones with six drives. And it works PERFECT!!! Unbelievable fast en solid.

Greetings from the Netherlands, Levin den Boer.

Hello David,

To change the RAID configuration, use the Promise Utility. You can also format the drive at that time, but if you want something different (like multiple partitions on a volume),  use the OS X Disk Utility.

We got our RMA replacement unit last week and configured it (RAID5 + hot spare), with the latest firmware & current Promise Utility. It's been solid since then, no issues whatsoever. And fast, fast FAST. It's what we were hoping for when we ordered it.

The initial Pegasus R6 was a dud, but I have to commend Promise for doing everything they could to rectify the situation and make things right for us.