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Sound issues using FaceTime on Mac!!

114378 Views 257 Replies Latest reply: Apr 15, 2014 5:52 AM by glynch6832 RSS
  • pggirvin Level 1 Level 1 (5 points)
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    Mar 8, 2012 7:02 AM (in response to ichatlover)

    helps, thanks!

  • jimmieanna Level 1 Level 1 (0 points)
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    Mar 8, 2012 7:08 AM (in response to duhast)

    Ok...sounds like a plan, I have been on here for months hoping to read a possible fix, I reset my volume last night, so I will  update on progress. I sure hope it works, it gets so frustrating, and if this problem can be fixed, will certainly be a blessing!

  • greencarousel Level 1 Level 1 (0 points)
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    Mar 10, 2012 10:13 PM (in response to jimmieanna)

    HI! i'm currently facing the same problem. The opposite side can me but i cant hear them.

     

    I have followed what ichatlover mentioned. To adjust the sound output and input on both sides. But it still doesnt work. PLEASE HELP MEEEEE! ):

  • jimmieanna Level 1 Level 1 (0 points)
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    Mar 11, 2012 7:30 AM (in response to greencarousel)

    I tried the suggested fix "adjusting input volume" fix and to no avail. The last two times I have used facetime, our talk time is even less than before? I set my input at @ 22 as suggested, and I think it was actually preforming better at the default. Not blaming anyone AT ALL, just saying this to explain what happened to me? I don't know what to think? I know when we switched over to skype on my pc laptop after the volume went blank on facetime on my macbook pro, the hp began one of those computer health scans, and caused skype to freeze up, so I reached over and tried facetime again, which was less than 10 minutes later, and it was working again. So, with two video programs and two laptops, two operating systems, I managed to visit with video style with my brother in California. LOL

  • gadgetvirtuoso Level 1 Level 1 (0 points)
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    Mar 11, 2012 12:55 PM (in response to jimmieanna)

    Something I have noticed is the problem isn't on the Mac side alone. When the audio problem begins the feedback is also coming back from the mic on the other side of the the Facetime call. When the audio fails if the person on the other side also kills the Facetime app on their device the problem is less likely to recur.

  • jackmcdw Level 1 Level 1 (0 points)
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    Mar 11, 2012 2:39 PM (in response to jennhawaii)

    After several trouble free calls the dreaded cutout struck again - my son calling from Australia couldn't hear me after about 10 minutes.  I checked input and output volumes and they were the same as on previous calls where I've had no problem.  Bittenapple 123 - you seemed to be getting somewhere with Apple but we've heard no more - presumably because they haven't come back to you?

  • benwillsher Level 1 Level 1 (0 points)
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    Mar 14, 2012 8:58 PM (in response to lsmkelvin)

    lsmkelvin, sorry for hijacking this post - I couldn't see the option to message you directly. I'm in Hong Kong and desperately looking for an iMac 21.5 original box (I'm moving my iMac and threw away the box already). If you still have it I would be very appreciative!

  • TC2012 Level 1 Level 1 (0 points)
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    Mar 15, 2012 5:34 AM (in response to gadgetvirtuoso)

    is actually from the Mac side

    the sound resets itself every 30 secs. if you go to system preference/sound/output and select the other option, ie from external to internal, or vice versa, then re-select your original setting, the sound comes back for 30 secs.

    It doesn't seem that apple has any intention in fixing this problem

     

    did anyone use skype instead? any better

  • jimmieanna Level 1 Level 1 (0 points)
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    Mar 15, 2012 8:10 AM (in response to TC2012)

    Yes, Skype has been fine, I never have trouble with skype, it is just so easy to use facetime (unless sound drops out, of course). Skype on the other hand, depends upon both parties being signed on to skype, and most of the time I am not. But,  if and when our sound drops, we immediately resort to the next option, which is skype. Too bad they cannot fix this problem, guess it doesn't rate high enough on their income pool to do so. Thanks!

  • Russett Level 1 Level 1 (0 points)
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    Mar 19, 2012 1:51 PM (in response to jimmieanna)

    I can't believe Apple advertise this and it doesn't work. Are there any lawsuits on this yet? I know they love litigation.

  • ichatlover Level 1 Level 1 (0 points)
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    Mar 22, 2012 7:33 AM (in response to Russett)

    Folks, as I metnioned in my previous posts that I came across something like this a while ago. My problem was that the audio gain was set too high on the Mac side. You should try turning down the speaker volume or the microphone gain (System Preferences->Sound->Input->Input Volume). Do this on both sides of the call.

  • ntea6 Level 1 Level 1 (0 points)
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    Mar 22, 2012 7:39 AM (in response to jennhawaii)

    To those that keep mentioning the volume/gain being too high, I've tried that and the Facetime call still drops within 10 minutes (the sound is dropped, that is), as always....there has to be some other compatibility issue...HELP, APPLE!!

  • ichatlover Level 1 Level 1 (0 points)
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    Mar 22, 2012 7:41 AM (in response to ntea6)

    ntea6, are you using Lion (10.7.x) or SnowLeopard (10.6.x)?

  • ntea6 Level 1 Level 1 (0 points)
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    Mar 22, 2012 7:46 AM (in response to ichatlover)

    Snow Leopard, 10.6.8 (almost Lion!)

  • ichatlover Level 1 Level 1 (0 points)
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    Mar 22, 2012 8:49 AM (in response to ntea6)

    I only had this problem on my old Snow Leopard machine. After I upgrade to Lion, I don't need adjusting the input/output gain as the work around. Most of the folks complaining this issue in this thread seem to be also using Snow Leopard machines. Therefore, I would recommand you upgrade to Lion.

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