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iTunes 10.6 can't use Quicktime?

5526 Views 10 Replies Latest reply: Sep 12, 2012 5:42 AM by faleksandar RSS
msbohn Calculating status...
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Mar 23, 2012 7:29 AM

I am trying to play a TV show purchased recently from the iTunes store and get the following error message:

 

"This movie requires Quicktime, which is not supported by this version of iTunes."

 

This is the latest version of iTunes 10.6, and I tried reinstalling it with no luck.  My Mini never had a problem before iTunes 10.6 and it meets all the system requirements for iTunes 10.6.

 

Why would the iTunes store sell a TV show that requires Quicktime while the latest version of iTunes doesn't support Quicktime?

Mac mini, Mac OS X (10.7.3)
  • magisterpat Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 29, 2012 8:44 AM (in response to msbohn)

    In my case, it's all my home movies (nothing purchased) that fell victim to the iTune/QuickTime problem. Please, if the soltution is to change iTunes from 64 bit to 32 bit, how is that done? "Help" offers no hint. Thanks.

     

    Oops! Sorry, I should have read the bulletin from the Genius Bar guy which you were nice enought to include. My impatience! Thanks for solving this problem for all of us.

  • Schwim3x6 Calculating status...
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    Jun 30, 2012 7:34 PM (in response to msbohn)

    I tried the 32-bit trick and the QuickTime error went away, but now when I try to preview music videos or watch movie trailers, the movie window opens but nothing plays. It is just a dead black window. I checked the Console and I saw an iTunes error, "unexpected connection closure". Not sure what that means. I checked my QuickTime and saw that it too has a 32-bit option which made me think that both iTunes and QuickTime normall run in 64-bit mode so perhaps my issue is different. Any thoughts? Thanks.

  • Schwim3x6 Level 1 Level 1 (125 points)
    Currently Being Moderated
    Jul 1, 2012 6:26 AM (in response to msbohn)

    Problem mysteriously went away this morning. Both iTunes and Quicktime are in 64-bit mode.

  • JRumpleH Calculating status...
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    Jul 13, 2012 10:39 PM (in response to msbohn)

    This option may be more inconvenient but works:

     

    Right click the movie you want to watch within iTunes

     

    Select show in finder from the right click menu that appears

     

    (Finder will open - displaying the file)

     

    Double click on file

     

    (Quicktime will open)

     

    Play your movie

  • faleksandar Calculating status...
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    Sep 12, 2012 5:42 AM (in response to msbohn)

    This doesn't work on Mountain Lion and, what surprise me the most, I can't open Apple Developer movies with iTunes and that is the only way for some movies to be played.

    Is there any other ideas for this problem?

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