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Hairline cracks in black antenna cover on iPad 3G

15189 Views 47 Replies Latest reply: Apr 13, 2012 6:50 PM by krbusby RSS
  • jeremias13 Calculating status...
    Currently Being Moderated
    Mar 14, 2012 9:36 AM (in response to DPal)

    Thanks DPal.

     

    I had what I think was a very helpful discussion this morning with a senior customer service person at Apple.

     

    I will update here once my situation is resolved one way or another.

  • jeremias13 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 23, 2012 12:48 PM (in response to jeremias13)

    PROBLEM SOLVED!

     

    Thanks to great customer service from Andrew on the phone and Pedro at the Genius Bar, my problem was resolved.

     

    They swapped out my damaged iPad for a fully whole and functional iPad, confirmed the software was updated and my restoration was good and sent me on my way.

     

    I'm happy to report that, ultimately, the quality of Apple's customer service matched the quality of their product.

  • krbusby Calculating status...
    Currently Being Moderated
    Apr 13, 2012 6:50 PM (in response to NeilMister)

    This whole thread makes me a little queezy. I just bought my iPad 2 3G and I don't want to go through what I did with my MacBook white... re cracks. I had a **** of a time getting Apple to replace the cracked case on my MacBook even though I was under Applecare. I know several other people, personally, who had the same problem with cracks and had theirs replaced no questions asked.

     

    So what's with Apple plastics? My MacBook is all cracked to sh*t again. Now I read that the only plastic part on the iPads is having the same issue, and some people are having to fight for a fix while others are being treated properly... what gives Apple? (Yes, I do realize Apple will not post a reply here. It is a retorical question)

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