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New iPad overheating?

387360 Views 1,338 Replies Latest reply: Dec 25, 2013 2:07 AM by Gordon Phillips RSS Branched to a new discussion.
  • mandlee Calculating status...
    Currently Being Moderated
    Mar 23, 2012 2:36 PM (in response to BeersYourFriend)

    Hi Beers - et al,

     

    I have followed this thread right from the start and noted your comments. I have not been lucky enough to own an ipad 1 or 2, but have waited expectantly for the Ipad 3 - pennies all saved up - SO excited. I didn't want to pre-order - wanted to check the feedback after the first release before I handed over my 'wad'. I just wanted to say THANK YOU to you all . I will not be purchasing the New Ipad

     

    Instead, having sourced a shop that still has the Ipad 2 stock and this money now burning a hole in my pocket, I am off to buy the Ipad 2.

     

    For me the Ipad is an indulgence, an extravagance that our family don't really need but something that we really WANT! I just wanted to say - to all of the people who are having heat problems - TAKE IT BACK !!

    I have used Macs only at home since 1993 and LOVE Apple, and I've read posts here by many others who want to remain loyal, but, guys, THINK. If this product were made by anybody else, you would take it back without hesitation - a handheld product that is TOO HOT TO HOLD ? It would be a ludicrous notion to do anything else.

     

    Standards will go down if people start to accept faulty produce - and at such enormous cost! Our beloved Apple will be eaten away by grubs if we do not accept anything but the best.

  • BeersYourFriend Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 23, 2012 3:08 PM (in response to mandlee)

    Take it back?

     

    I already said I resolved the problem, by turning down the brightness a bit. I did try to return it, but they stead it was a software issue, and that I had to reset the device. Don't know if resetting did anything, but it did seem to work better. Placebo? Lol! Also, the major factor in the overheating issue, it the screens brightness. Again, IMO, I like to have my brightness at it's max, and feel that everything just pops, and looks sharp. Although, many say I'm crazy to have it that bright... Look, if I am in my house, with my lights off or dimmed, then of course I turn the brightness down. But, during the day, when most people are using it, out and about, then I like my brightness at 100%. Again, just my opinion.

     

    I love my new iPad, and am not telling people to not buy one. The only people who annoyed me, were people who would ask if they should buy one, when the only people on these forums, should be owners who are looking for help. That is what this community forum is all about. To get help from others, when Apple cannot help anyone further...

     

    Just seems like a joke to me, that the majority of iPads are working quite well, then we get people asking "Should I buy one?" I would say, Yes! Buy One! If you experience any issues, then come check out the forums for added assistance. I'm not trying to be harsh, since this problem has gone viral, so I'll back off a bit now. At the beginning of this thred, it was authentic iPad owners, with this specific problem. Now, when people ask if they should buy one, it just gets to me... It makes no sense that people come to help forums, before they experience the new iPad for themselves. That's all.

     

    So, to anyone asking if they should buy a new iPad, I say absolutely, Yes! If you experience a problem, then come back here and share your thoughts...

  • ObjectiveTC Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 23, 2012 3:09 PM (in response to faatty)

    This is an update to my original post a week ago.  I just returned my iPad3 to the local Apple Store, and purchased a used iPad2.

     

    The iPad3 that I had was a 32gb wifi only (black).  It was Fed-Ex'd as a pre-order and arrived on Mar-16. 

    Upon opening the box, I immediately plugged the iPad3 into my Macbook-Pro in order to sync with iTunes and restore from my iPad1's backup (which had been done that morning).  Once the iPad3 was sync'd from the backup, I started configuring the "settings" app, mail app, calendar, contacts, etc.  That's when I first noticed it was *very* warm.  I figured it had to do with the charging so I left it to charge until it got to 100% (charge was initially 85% out of the box).  About an hour later I unplugged it and left it to sit for a few hours while I tended to other work. 

    ....Later that night I turned it on at 100% charge unplugged and cold, and brightness at 30%, and went into Safari to browse google-news and light static web pages; within 15 minutes I noticed the same heating problem, it was warm.  Within 30 minutes it was *very* warm again.  At that point I knew there was a problem since it was that warm and not even plugged in.  Note, this is before I knew anyhing about the causes: bigger battery, larger processor, higher power consumption, etc.  I couldn't believe the iPad was getting this hot, so I looked online and found other reports until finding this thread, which I've been following since last week.

     

    I have tried all of the recommended troubleshoots here.  Brightness at 100% definitely made the iPad hotter, pushing it out of the uncomfortably warm border and into the unacceptable *farily hot* category (for me).  The one semi-solution that worked for me was to drain the iPad3 battery to 0%, and recharge it completely.  I did this 3 TIMES, which literally took all day for each of the 3 sessions!  (4 to 5 hours to power down with netflix - I played 1978 Superman1 over and over at 100% brightness, 5 hours to recharge).  During each power-down session with netflix, I would feel the back of the iPad for warmth every 1 hour so.  The first time it powered down it was HOT.  The second time it was borderline hot, borderline very warm.  The third time it was very warm.  And that was the last recharge I gave it.

     

    After that 3rd charge-down, the iPad was definitely not as hot as it had been.  But running Safari, it was still very warm within 30 minutes.  I may not have minded the heat so much personally, as I tended to only use my iPad1 for about 30 minutes at a time.  But the fact that the heat is concentrated only in that left-corner, and it was giving me sweaty hands within 20 minutes of mild surfing in Safari, made me very uncomfortable with this purchase.  I know a lot of people are defending the iPad3's heat-controversy making bloated statements such as:

    --"If you want that much processing power and advanced graphics, of course it's going to cause that much heat".

    --"The Macbook laptops get much hotter than the iPad3, you have nothing to complain about".

    --"The new iPad delivers a stunning Retina display, A5X chip, support for 4G LTE plus 10 hours of battery life, all while operating well within our thermal specifications. If customers have any concerns they should contact AppleCare."

     

    I contacted AppleCare 3 days ago, their response was..."duhhh...what heating issue?"  My own take on these dismissals is this: the iPad is a hand-held device.  Have you even used a mouse or keyboard that overheats?  No, because people would balk at the idea and get one that doesn't overheat.  You're not constantly touching the macbook with your hands, though it may fry your legs, you can always place something in between.  But with the iPad3, if you place that over-heating sucker into a case, first you're trapping the heat inside the device, and who knows whether the engineers built the iPad3 to tolerate an environment where that-much-heat is not allowed to dissipate.  And second, the case is eventually going to heat up to, and probably on that one lower-left side, which is annoying as heck.  Who wants a mouse, keyboard, calculator, iPod, Gameboy, or any other hand-held electronic device that overheats in your hand after 15 mintes of light use?  Apple has taken the PC approach of cramming in really revolutionary hi-tech into a form factor that is not ready for it.  Only a PC-nut will geek out over the spec's and disqualify the usability (or heat output) of the device.  That is not Apple's modus operandi, at least, it didn't seem to be when Jobs was running the place.

     

    A couple other issues really pushed me over the edge in deciding to return it.  FIRST was the statement of complete denial issued by Apple PR’s Trudy Muller in response to the verified reports of the iPad3's heat issue.  SECOND was the long-long time it takes to charge the iPad3, 5 hours!  (FYI - I was consistently getting 20% charge per hour).  I was not at all expecting it to take almost all day to charge it.  Sometimes when using my iPad1, I had needed to go somewhere with it when it was on a low charge.  I could plug it and charge 20% within maybe 20 minutes, and that was fine.  But with the iPad3, if I need a quick charge, I won't get it.  THIRD was the slight increase in weight of the iPad3 and the fact that it doesn't fit iPad2 snap-cases.  Again, here you see Apple compromising form/usability for function, ie, the engineers getting their way. 

     

    IMHO, the "new" iPad is really the "iPad3 Beta".  As a long-time Apple-user, I have seen a consistent trend where the first generation of their products has been messy and had something screwed up about it.  My first iMac had a faulty power supply.  My first Macbook Air had a faulty display.  My first Macbook had a faulty keyboard.  I chuckle when I think of these issues.  But in each one, Apple gingerly took care of the issue.  I am confident that the REAL iPad3 next year will be A) more power efficient, thus requiring a smaller battery which means B) it will be smaller and lighter, maybe the same shape as the iPad2 and even lighter, and C) quicker to charge and D) much less hot to handle, maybe being as "normal" as the iPad2.  I admit, I was so satisfied with the original iPad, and envious of the iPad2 owners, that I imagined to myself that Apple maybe had gotten over their first-edition jitters.  Fortunately, the iPad2 is everything the iPad1 was but better and without any visible drawbacks.  I ended up getting a used one this week and am quite happy using it for at least the next year while Apple works the bugs out of its iPad3.  The iPad3 is Apple's flagship product, I'm very saddened to see the slippup in its usability.

     

    iPad3 vs iPad2 - The iPad3 display, OMG truly, it makes every other screen look grainy and blurry by comparison.  Unfortunately it was like opening Pandora's box, because my laptop display and external monitors now look blurry and old.  Major sadness here.  And the iPad2 display, I never saw a problem with it or the iPad1 display, but now they also look blurry and old, and I wonder to myself how I put up with such a blur for such a long time??  (Much like wondering how we put up with CRT Displays for so long before flat-panels and LED displays).  Plus the iPad3 has voice dictation which worked really well for me.  However, the iPad3 is NOT FASTER than the iPad2.  In my side-by-side comparisons, they were the same speed for: App-Launching (Zite, Mail, Safari, etc), Safari Web Browsing, return-to-Home Screen, App-Switching-Swipe-Gestures, etc.  EXACTLY the same speed.  I understand that the iPad3 has 2x the memory as the iPad2, but I think that higher-memory only comes into use when you're playing the new hi-res action games like Real Racing 2.  The iPad3 and the iPad2 last ABOUT the same time.  Ie, they both drain the battery at 10% per hour on light web surfing at 30% brightness.  Now here are the iPad 2's advantages: it's lighter in weight (I easily feel the difference and can appreciate anything that's lighter).  iPad2 can charge it's battery in about 2 hours, compared to the 5 hours that the iPad3 took to charge.  Used iPad2's are going for about half the price, so you save a couple hundred bucks which you can use to purchase the REAL iPad3 next year (I even got the year-old apple-smart-cover along with the used iPad2).  And, I know this is petty but it's a real concern, the iPad2 doesn't make all your other computer displays look like crap.  Heck, the iPad3 makes paper books look like crap.  I just don't want to deal with that right now.  iPhone hi-res I can appreciate because it's such a small screen, the hi-res is very useful.  But I don't need hi-res on the iPad, or on my computer displays, and I don't appreciate that the iPad3 made everything else I own look so blurry.  heh.

     

    Just one final interesting note - when I returned my iPad3 to the Apple store I was met with disdain upon stating I had the return.  I walked in, found one apple-guy, told him I had the iPad3 to return, and he told me he couldn't do returns, that I would have to find one of the sales people.  I asked him how can I tell who is a sales-person, and he said I should just walk up to people and ask around.  Really?  Okay, so I did.  It took 4 apple-guys, an apple-girl, and one more apple-guy before I found someone who would process the return.  The guy literally openned the box, scanned it, and started walking away without saying more than "what's your email?" and "it should take 2 weeks to get the refund".  I had to call out to him as he was walking away to ask him if I could get a receipt, you know, so that I don't let him walk away with $750 of equipment (iPad 32gb plus leather cover).  He gave me this look and said it would be emailed, but I insisted on having a print-out, so he obliged without another word spoken.  I only mention this last little bit in contrast to the excitement, cheers, and high-fives people get when they were buying the iPad3.  Returns definitely show you the bi-polar side of Apple Customer service.  I shudder to think the reaction if I had tried to exchange the unit after that 14-day-return-window had expired, I'm almost certain people are going to be told that their overheating iPad3's are "operating well within our thermal specifications". 

     

    As of now I'm ending my subscription to this thread.  I hope NOT to you all in the forums next year when I get the iPad 4.

     

    Goodluck All!

  • mandlee Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 23, 2012 3:44 PM (in response to BeersYourFriend)

     

    So, to anyone asking if they should buy a new iPad, I say absolutely, Yes! If you experience a problem, then come back here and share your thoughts...

     

         No. already made up my mind - I can't afford to gamble - "buy an Ipad 3 and you MAY be lucky, your unit may not overheat, your battery may charge      correctly you may not be disappointed " Nup not good enough for me, too hard to earn the dosh. I'll buy the Ipad 2 and be happy with that.

  • ybba Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 23, 2012 5:47 PM (in response to mandlee)

    My black 64 GB AT&T got so hot this morning that its system warning message popped up saying to turn it off.  Only one app running.  The first day it ran hot but then ran at comfortably warm temp until this A.M.  Now I am concerned.

  • Alaska99801 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 23, 2012 6:05 PM (in response to faatty)

    This is my last post on the subject since I have owned a new iPad since March 16 and have had no problems with it.  So I am posting this link to C-Net who has been doing real world tests on the new iPad and finds, like most of the test done so far,that there is no heating issue with the new iPad.

    Most of the post stating otherwise whether true or not are just very subjective.  One thing I will say is that after using my new iPad and seeing how things look with the reina display versus my wife's iPad 2, there is no way I can go back to the display of the iPad 2.  Retina is truthfully, like someone already said, like medusa.  Once you see it it takes you over and you can't resist its temptation!!

    So, if you are waiting to buy a new iPad, go for it.  You will not regret it, except if you are not sure that this is what you want.  People that get "buyers remorse" (and we all do sometimes) after a purchase tend to find many issues to return whatever the item is, so they can sleep at night.  I have done it myself many times especially with some automobiles I have bought in the past.

    I hope this help and enjoy your new iPad.  For the ones still complaining, return it and sleep better!

     

    This is the tittle of the article:

    CONFIRMED: NEW IPAD'S HEAT A NON-ISSUE

     

    http://news.cnet.com/8301-13579_3-57401047-37/confirmed-new-ipads-heat-a-non-iss ue/?tag=mncol;txt

  • Paranoid-Android Calculating status...
    Currently Being Moderated
    Mar 23, 2012 6:46 PM (in response to Alaska99801)

    Just returned my overheating iPad. I can now sleep at night.

  • Alaska99801 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 23, 2012 7:08 PM (in response to Paranoid-Android)

    I am glad you did.  It is funny how our minds work.  Someone can feel good writing about an act they never performed in the real world, just in their own mind which within days will make this guy truly believe that at one time he did own an iPad he never bought!

     

    I am so happy for you Paranoid-Android.

     

    PS:  Do you know that my 8.9" Galaxy Tab gets very hot if I use it while charging?  The different between you and I is that I live in the real world and you don't.  You are so far out of your mind, that you take sides against inanimated things.  Don't you think that is odd?

    Are you still angered because Linux cannot get out of the 1% on the desktop?  So sorry my boy, go back and cry with momma!

    LOL.

  • Kim Hill1 Level 2 Level 2 (160 points)
    Currently Being Moderated
    Mar 23, 2012 7:36 PM (in response to mandlee)

    No. already made up my mind - I can't afford to gamble - "buy an Ipad 3 and you MAY be lucky, your unit may not overheat, your battery may charge correctly…"

     

    What gamble? If there's actually something wrong (doubtful), Apple is great about exchanging a product.

     

    If you need to save the $$, that's a good reason to get an iPad 2 (still the best non-new-iPad tablet around). Otherwise, I think it's crazy to get the older model. I suspect half the people complaining here don't even own an iPad.

  • 4options Level 1 Level 1 (55 points)
    Currently Being Moderated
    Mar 23, 2012 8:22 PM (in response to Alaska99801)

         Well I have had two ipads and tested them extensively.  To put things in perspective, my wife and kids want to keep it, but I am the one who tends to use it for extended periods and do the things that push the heat up.  So to be clear, if we exclude the very few ipads that have defects and get very hot, this is all a matter of how you use the ipad and your personal opinion of what is too warm to hold for an extended period.  I have absolutely no issues with the new ipad except what I personally view as excessive warmth.  No overheating, no shutting itself down and that is with me trying to make it hot.  It is simply a matter of whether you think 105+ degrees is too warm to hold or not.  Apple has already made it clear that 100 to 110 degrees is not unusual and is simply the price you pay for great portable tech if you do the things that push up the heat.

     

         For those reading this that are thinking of buying one, I would say you should go to a store and try one with 50% or so brightness (they set all the ones in the store to 100%) and see if that is ok with you.  Running a lowered brightness and not using it while charging significantly reduces the heat produced, and worse case scenario you return in for a refund within 14 days.  The screen is ridiculously good, and that is coming from a guy with two 30 inch NEC professionally calibrated SpectraView monitors.  I talked to several people at Apple Care and a couple at the Genius bar, and there is no disputing that the new ipad runs significantly hotter than the ipad 2, it just becomes a matter of what you personally feel is too much.  I don’t believe there is a bad batch, this is just how it is (again excluding those few with an actual defect that get so hot no one would hold them).

     

         For those claiming they have the magic ipad that does not get warm (less than 90 degrees) at full brightness, plugged in, and playing a graphically intensive game, then I will tell you that I will happily pay you measurably more than it cost you if you will sell it to me.  As far as the Cnet blog goes, for the third time that test was ludicrously incompetent unless you never use your ipad more than 15 minutes.  Also this is my first actual issue with an Apple product and I have been very happy with the customer service in the store and on the phone.

  • tyler39 Level 2 Level 2 (360 points)
    Currently Being Moderated
    Mar 23, 2012 8:26 PM (in response to 4options)

    If I play a game and leave the iPad in its case it shuts down. But that's because I have leather keeping the heat in. Other then that it's an awesome device.

  • rbrylawski Level 6 Level 6 (10,785 points)
    Currently Being Moderated
    Mar 23, 2012 8:43 PM (in response to 4options)

    Well I won't sell you mine.  I have been streaming moves since 8 PM tonight, it's now almost midnight and with my screen at 100%, there is no warmth.  None.  Zip.  Nadda. 

  • Kim Hill1 Level 2 Level 2 (160 points)
    Currently Being Moderated
    Mar 23, 2012 9:13 PM (in response to 4options)

    <blockquote>

    For those reading this that are thinking of buying one, I would say you should go to a store and try one with 50% or so brightness (they set all the ones in the store to 100%) and see if that is ok with you.

    </blockquote>

     

    I don't think the store will be terribly useful for this, unless you have a solid half-hour with the same iPad. It takes too long to either heat up a cool iPad or cool down a hot one. 

     

     

    <blockquote>

    Apple has already made it clear that 100 to 110 degrees is not unusual

    </blockquote>

     

    I don't believe Apple has said that. That would be towards the upper limit for the torture tests. 

     

     

    <blockquote>

    As far as the Cnet blog goes, for the third time that test was ludicrously incompetent unless you never use your ipad more than 15 minutes. 

    </blockquote>

     

    False. c|net ran graphics-intensive games and movies for 45 minutes. In my experience, this is generally enough time for the iPad to stabilize in temperature.

  • LincolnCT Calculating status...
    Currently Being Moderated
    Mar 23, 2012 9:21 PM (in response to faatty)

    For those of you in love with the new IPAD, I am happy for you. For me, returning the IPad 3 was the right decision. The apple store staff was first rate and told me to be patient and that Apple was working on a fix for the heat and the battery charging. I agree the Wifi concerns are likely user issues.    I'll wait 90 days and then buy a new one. I am sure the problems will be fixed by then!

  • Kim Hill1 Level 2 Level 2 (160 points)
    Currently Being Moderated
    Mar 23, 2012 9:33 PM (in response to LincolnCT)

    The apple store staff was first rate and told me to be patient and that Apple was working on a fix for the heat and the battery charging.

     

    Apple's current stance is that there is no issue for someone to be "working on." If there were a new Apple position on this- one that had filtered down to retail staff- it would already be in the tech press. It's not.

     

    So- I don't believe you. Or if someone in retail did say it, they were blowing smoke.

     

    BTW- welcome to your first hour as an Apple Discussions member.

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