8 Replies Latest reply: Jun 10, 2014 9:50 AM by jcontarino
maaaarrrkk Level 1 Level 1 (0 points)

I've tried Disk Utility, Rebooting & drutil tray eject - nothing is working. How can I get the CD out of my drive?


iMac, Mac OS X (10.6.1)
  • 1. Re: Can't eject disk on my iMac
    shldr2thewheel Level 7 Level 7 (25,845 points)

    If nothing in this works, you need to take it in for repair.

     

    Force eject a stuck cd/dvd

     

     

    • First try the normal methods to remove the disc. Drag its icon to the Trash can in the Dock or select 'Eject' from the File menu.

     

    • If you are running a virtual machine, e.g. VMFusion, ensure that the CD is disconnected from the virtual machine. This will sometimes allow the CD to now show up in Mac OS X.

     

    • Shut down the computer and start up whilst holding down the mouse button. This may take some time, but keep your finger on the mouse button right up until the disc comes out or the log-in screen has appeared.

     

    • If you have Toast Titanium installed on your computer, choose EJECT DISC from the menubar.

     

    • Sometimes you can successfully use the eject disc button in iTunes even if the disc is not visible to the Finder

     

    • Open Disc utility and choose the disc you wish to eject in the left-hand pane, then click on the Eject button.

     

    • Some Macintoshes have a paperclip hole that you can insert a straightened paperclip into, manually triggering the eject mechanism.

     

    • Open Terminal and type "drutil tray eject" to eject the disc/tray, and "drutil tray close" to close the tray.

     

    • If your computer has an eject button on the keyboard, restart the computer holding down the Option key. When the startup disk selection screen appears, let go of the option key and press the keyboard's eject button.

     

     

    Source: http://guides.macrumors.com/Force_Eject_a_Stuck_CD_or_DVD

  • 2. Re: Can't eject disk on my iMac
    maaaarrrkk Level 1 Level 1 (0 points)

    Thanks for the quick response but it does not solve the issue

     

    (1) The OS does not recognize the CD in the drive (not mounted). Dragging it to the Trash does not work.

    (2) I am not running a virtual machine

    (3) Shutting down and restarting does not work.

    (4) Not running Toast Titanium.

    (5) Eject button does also not work

    (6) Disc utility - no luck

    (7) No paperclip hole

    (8) Tried drutil alreay without success

    (9) Nope

     

    How can I physically remove it - is there a way to remove the drive from the frame?

  • 3. Re: Can't eject disk on my iMac
    shldr2thewheel Level 7 Level 7 (25,845 points)

    maaaarrrkk wrote:

     

    How can I physically remove it - is there a way to remove the drive from the frame?

     

    Sure. FInd your mac here: http://www.ifixit.com/Device/iMac_Intel , click on it, and then click on "optical drive replacement".  This option may or may not be available depending on your model.

  • 4. Re: Can't eject disk on my iMac
    maaaarrrkk Level 1 Level 1 (0 points)

    Thanks - it does not sow how to unlock the screen to be removed on my model. Is removing the optical drive my only option?

  • 5. Re: Can't eject disk on my iMac
    shldr2thewheel Level 7 Level 7 (25,845 points)

    I'm not sure, I am not a repair technician.  I suggest you bring it in for a repair if you are unsure of the removal process.

  • 6. Re: Can't eject disk on my iMac
    Don Archibald Level 10 Level 10 (101,155 points)

    maaaarrrkk wrote:

     

    ...

    (3) Shutting down and restarting does not work.

    ...

     

     

    This method requires holding down the mouse button also - do that as soon as the startup chimes sound, keep it held down.

  • 7. Re: Can't eject disk on my iMac
    Kev C Level 2 Level 2 (345 points)

    Thank you so very much shldr2thewheel!


    After several repeated tries, your suggestion of using the method of "Open Terminal and type "drutil tray eject" to eject the disc/tray, and "drutil tray close" to close the tray." did helped me solved the DVD tray jamed issue.

     

    I am very happy that I don't need to bring my iMac to genius bar for repair...

     

    thanks again!

     

    Kevin

  • 8. Re: Can't eject disk on my iMac
    jcontarino Level 1 Level 1 (0 points)

    I had the same issue, where a DVD-R was physically stuck in the drive on an iMac. Sadly, there is no manual eject button or hole where you can use a paper clip. I tried ejecting through Disk Utility and the Terminal commands, as well as booting up in single user mode, but none of that worked.

     

    What DID work (as noted above) was restarting the computer with the option key down. When you get to the screen to choose your start up drive, press the Eject button on your keyboard. The disc popped right out! Not sure why it was stuck, it may have been slightly warped. Apple optical drives seem very delicate as I had similar issues with their external SuperDrive.