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iTunes has stopped working

86483 Views 123 Replies Latest reply: Oct 31, 2013 5:53 AM by dtaschler RSS
  • nodsirrah Calculating status...
    Currently Being Moderated
    Dec 14, 2011 1:15 PM (in response to shane290)

    I have tried everything in this post plus emails back and forth with Win 7 support, I still can't connect to iTunes store.

    What is strange is my wife's PC, Win 7 32 bit, has exactly the same settings and Updates from Apple and Microsoft as mine which is Win 7 64 bit, in the same room and same network, mine works!

  • Smiley417 Calculating status...
    Currently Being Moderated
    Jan 22, 2012 8:39 AM (in response to b noir)

    Hi ! Im having the same problem .

    Problem signature

    Problem Event Name:          BEX

    Application Name:          iTunes.exe

    Application Version:          10.5.2.11

    Application Timestamp:          4ee0844d

    Fault Module Name:          StackHash_0a9e

    Fault Module Version:          0.0.0.0

    Fault Module Timestamp:          00000000

    Exception Offset:          05ca3a28

    Exception Code:          c0000005

    Exception Data:          00000008

    OS Version:          6.1.7600.2.0.0.768.3

    Locale ID:          1033

    Additional Information 1:          0a9e

    Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

    Additional Information 3:          0a9e

    Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

     

     

    Extra information about the problem

    Bucket ID:          2632050502

  • feelouise Calculating status...
    Currently Being Moderated
    Feb 20, 2012 6:39 AM (in response to AthCliath)

    I feel like I've tried everything so looked at the problem report and have no idea what it means :/

     

    Faulting Application Path:C:\Program Files (x86)\iTunes\iTunes.exe

     

     

    Problem signature

    Problem Event Name:APPCRASH
    Application Name:iTunes.exe
    Application Version:10.5.3.3
    Application Timestamp:4f14cc3d
    Fault Module Name:objc.dll
    Fault Module Version:1.435.16.7
    Fault Module Timestamp:4e330b39
    Exception Code:c0000005
    Exception Offset:000085f4
    OS Version:6.1.7601.2.1.0.768.3
    Locale ID:2057
    Additional Information 1:0a9e
    Additional Information 2:0a9e372d3b4ad19135b953a78882e789
    Additional Information 3:0a9e
    Additional Information 4:0a9e372d3b4ad19135b953a78882e789

     

     

    Extra information about the problem

    Bucket ID:2795363211
  • feelouise Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 20, 2012 11:13 AM (in response to feelouise)

    I've tried the uninstall - reinstall process you explained in an other topic, then tried a different one that the Apple site suggested and still no luck. Having the same problem. Any other suggestions as to what it could be??  I'm tearing my hair out!

  • howardfromlake arrowhead Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 3, 2012 11:54 AM (in response to feelouise)

    Hey, I have had the same problam for months, I have tried everything and nothing works! I have walked through it with apple support and still no luck! It really *****! I paid for the cloud, put all my music there (Over 100 Gigs) and i now cant access it I have sent many emails to support with no luck. I dont know what to do from here, ***** because a good portion of my music was from ITunes, so probally over ten thousand  bucks i have spent not inculding all the ipads (4), ipods(Too many to count) and iphones(4) i have brought for me and my family and they still dont seem to care that i cant listen to my music or even backup any of my devices. I love Apple products but if your using windows PC you dont get any love back LOL. I cant buy a new apple device until this gets figured out because i would have no way to transfer the data, and my wife and I really want the next IPad, LOL. Good luck if you find something that works please, please post it, I look here every couple days for an answer. Sorry for venting

  • sham23 Calculating status...
    Currently Being Moderated
    Mar 4, 2012 11:45 AM (in response to feelouise)
    Problem Event Name:APPCRASH
    Application Name:iTunes.exe
    Application Version:10.5.3.3
    Application Timestamp:4f14cc3d
    Fault Module Name:ntdll.dll
    Fault Module Version:6.0.6000.16386
    Fault Module Timestamp:4549bdc9
    Exception Code:80000003
    Exception Offset:00042ea8
    OS Version:6.0.6000.2.0.0.768.3
    Locale ID:4105
    Additional Information 1:38b0
    Additional Information 2:b549cff7f0ec3dd0591a9addc75f8baa
    Additional Information 3:7ead
    Additional Information 4:8c6213ee10b8d53a1dbe018418b82021

     

    pretty similar problem maybe one solution can help us both

  • magas1 Calculating status...
    Currently Being Moderated
    Mar 4, 2012 1:21 PM (in response to 7heather)

    7heather has the solution that has been baffling the whole iTunes PC world for the past weeks.

    Please see the post:

    Currently Being Moderated
     

    Re: iTunes has stopped working

    10-Nov-2011 1:03 PM (in response to avidgirl)

     

    Uninstall Apple Quicktime player.

     

    The error I received when iTunes kept crashing ("iTunes has stopped working") mentioned something about a "fault module Quicktime", so (after uninstalling and reinstalling iTunes to no effect) I uninstalled Quicktime and that fixed the problem. Now iTunes is running. Good luck everyone.

     

    I can't believe no one has responded to your questions since this seems to be a pretty simple fix, at least for me. Hopefully this will last. "

    The moment i uninstalled QT all is working smoothly.

    Thanks all.

    and good luck.

  • sham23 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 4, 2012 3:23 PM (in response to magas1)

    did that. if only it was that easy

  • tim282 Calculating status...
    Currently Being Moderated
    Mar 6, 2012 2:11 AM (in response to avidgirl)

    My iTunes was working fine but crashing everytime I clicked on the Store. I resolved this by emptying my temp folder in my user profile - using the guidance under iTunes support. Everything working fine now (Win 7).

     

    Previously tried:

    Running as admin

    Quicktime was not installed

    Removing and reinstalling

    A random command line fix too

     

    Incidentally, I wasn't able to find the detailed error message on Windows 7 - just the generic 'there's a problem with this application'.

  • G Man 26 Calculating status...
    Currently Being Moderated
    Mar 13, 2012 11:28 AM (in response to avidgirl)

    I have the same problem as everytime i try to open iTunes it would not allow me to open as it just stops working. Here is my report

     

    Problem signature

     

    Problem Event Name: APPCRASH

    Application Name: iTunes.exe

    Application Version: 10.5.3.3

    Application Timestamp: 4f14cc3d

    Fault Module Name: KERNELBASE.dll

    Fault Module Version: 6.1.7601.17651

    Fault Module Timestamp: 4e211319

    Exception Code: 80000003

    Exception Offset: 0001280c

    OS Version: 6.1.7601.2.1.0.768.3

    Locale ID: 2057

    Additional Information 1: 0a9e

    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

    Additional Information 3: 0a9e

    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

     

     

    Any help? I have not been able to open my iTunes for a month

  • hornsfan111 Calculating status...
    Currently Being Moderated
    Mar 24, 2012 10:35 AM (in response to avidgirl)

    I'm having the same problem. Everytime I open iTunes I get an error message "Itunes has stopped working" I noticed that when my internet is off iTunes opens up just fine. Please get back to me ASAP because I need iTunes because I have a music class to teach

  • jacksty Calculating status...
    Currently Being Moderated
    Mar 26, 2012 5:06 PM (in response to avidgirl)

    I'm having this same issue. Everytime I open itunes I get the itunes has stopped working. I'm not sure what's causing this and it's only been happening for a few days now.

     

    Problem signature

    Problem Event Name:    APPCRASH

    Application Name:    iTunes.exe

    Application Version:    10.6.0.40

    Application Timestamp:    4f56cf56

    Fault Module Name:    StackHash_fd00

    Fault Module Version:    0.0.0.0

    Fault Module Timestamp:    00000000

    Exception Code:    c0000005

    Exception Offset:    00000002

    OS Version:    6.0.6001.2.1.0.768.3

    Locale ID:    1033

    Additional Information 1:    fd00

    Additional Information 2:    ea6f5fe8924aaa756324d57f87834160

    Additional Information 3:    fd00

    Additional Information 4:    ea6f5fe8924aaa756324d57f87834160

  • AmandaPandaaa Calculating status...
    Currently Being Moderated
    Mar 30, 2012 9:50 AM (in response to avidgirl)

    I have the same problem can someone please help, I have Windows Vista and my Problem Report came out as this

     

    Problem Event Name: BEX

    Application Name: iTunes.exe

    Application Version: 10.6.1.7

    Application Timestamp: 4f71aced

    Fault Module Name: QuickTime.qts_unloaded

    Fault Module Version: 0.0.0.0

    Fault Module Timestamp: 4cf45322

    Exception Offset: 6f031040

    Exception Code: c0000005

    Exception Data: 00000008

    OS Version: 6.0.6002.2.2.0.768.3

    Locale ID: 1033

    Additional Information 1: 1886

    Additional Information 2: 74db851fc1215501bca62f33fac8143f

    Additional Information 3: 6283

    Additional Information 4: 266cbe7c0053b69d490954e6561707a5

     

     

  • ozziejohn Calculating status...
    Currently Being Moderated
    Apr 13, 2012 2:39 AM (in response to avidgirl)

    Same thing here...working fine yesterday, then suddenly today for no reason at all - just stops working. Have followed most suggestions already and nothing works.

     

     

    Problem Event Name:                          APPCRASH

      Application Name:                             iTunes.exe

      Application Version:                           10.6.1.7

      Application Timestamp:                     4f71aced

      Fault Module Name:                          ntdll.dll

      Fault Module Version:                        6.0.6002.18541

      Fault Module Timestamp:                  4ec3e3d5

      Exception Code:                                  80000003

      Exception Offset:                                0004878e

      OS Version:                                          6.0.6002.2.2.0.768.2

      Locale ID:                                             3081

      Additional Information 1:                  fd00

      Additional Information 2:                  ea6f5fe8924aaa756324d57f87834160

      Additional Information 3:                  fd00

      Additional Information 4:                  ea6f5fe8924aaa756324d57f87834160

  • sweetberry7 Calculating status...
    Currently Being Moderated
    May 4, 2012 7:03 PM (in response to avidgirl)

    I also had this problem today..  It worked fine yesterday then stopped working.  I ununstalled and reinstalled and it didn't help.  I did the unplug internet and open and then re plug that worked but i have to unplug it everytime.  The run adminstrator didn't work either.  What worked for me was i unplugged internet opened itunes went to ediot preferences then went to parental and disabled Ping.  Now after diabling it I closed itunes pkugged internet in and now it opens just fine. But could just be my problem fixed.

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