Currently Being ModeratedMar 21, 2012 9:31 AM (in response to linefromboisbriand)
13 day turn-around!!! I submitted my replacement iPod NANO request on March 7, and on March 20 I received my new iPod Nano 6G! AMAZING! Thank you APPLE!!!
MacBook Pro 15-inch, 2.53GHz, Mid '09 Anti-Glare
iPad Wi-Fi 32GB WHITE '12, Apple TV '12
iPod Nanos: Gen 4, 5, & 6, AirPort Express
Currently Being ModeratedMar 24, 2012 2:06 PM (in response to linefromboisbriand)
Maybe a silly question, didn't have time to read ALL 26 pages...do they send JUST the ipod or everything in it's original packaging (including charger etc)
Currently Being ModeratedMar 28, 2012 7:51 PM (in response to deggie)
I just submitted a return request last night. Did you get any say in color or memory capacity? It makes sense to me that you could get a 16 gig rather than 8 if you payed them the $30 difference in price....
Currently Being ModeratedMar 28, 2012 8:07 PM (in response to deggie)
Thanks. Also, if my 1st gen had engraving, does apple bother re-engraving the replacement ipod?
Currently Being ModeratedMar 29, 2012 11:33 AM (in response to linefromboisbriand)
I sent my ipod in at the begining of this thing in november and after not getting anything from apple after the return package i called to find out what was going on. After getting the run around from them because i didn't have a case number (because they never gave me on) and didn't have a serial number handy I figure out how to recover the serial from itunes. There is a xml document called ipoddevices.xml that lists every ipod ever attaced to your computer. with the serial i was able to get them to find the tracking number which they showed had arrived at their repair center but was never checked in. So my replacement claim was never started.
within 2 days I now have a case ID and a email stating my replacement has been shipped.
Anyone that hasn't heard anything from apple after sending in their ipod should call them to figure out why. As long as you give them a serial number they should be able to help you and in my case fix their mistake and get you replacement on track.
hope this helps
In my case i really didn't use the 1st gen anymore they battery life was about 20 min and i already had a replacement. sent it in figuring i would get the same thing back with a better battery. very happy to get a new one with 4x capacity
Currently Being ModeratedApr 3, 2012 2:53 PM (in response to linefromboisbriand)
Just recieved my replacement, its a brand new 5th gen nano.
Currently Being ModeratedApr 3, 2012 3:26 PM (in response to Sporties*)
A 5th generation (oblong shape with video capability)?!? Or a 6th generation (square with touch screen)?
Currently Being ModeratedApr 3, 2012 3:59 PM (in response to cicerogirl)
Sorry, slip of the finger. It's a 6th gen with little square touch screen.
the letter that i got with it said that due to the amount of replacements apple has had to replace some returns with a newer model. i dont mind at all.
the ipod doesnt come with anything. just the ipod itself.
Currently Being ModeratedApr 6, 2012 12:43 AM (in response to Sporties*)
I sent in an application to get the replacement box shipped but nothing has come, so I have to stare at my old 1st Gen whilst the others stuff up
Currently Being ModeratedApr 9, 2012 3:46 AM (in response to Spyhunter223)
Also have no shipping box after a month's wait. How can I contact apple from uk to sort this out?
Currently Being ModeratedApr 25, 2012 8:13 PM (in response to linefromboisbriand)
Just making sure, do I have to delete everything off of my ipod and reset to factory settings?
Currently Being ModeratedMay 2, 2012 8:08 AM (in response to linefromboisbriand)
I'm almost 100 % sure that everyone now gets a new 6th Generation nano. I got mine today and i'm really pleased
April 24: Service requested
April 30: Product received & issue identified
May 1: Replacement product shipped
May 2: Replacement product received