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HT1498: How to rent a movie from the iTunes Store on Apple TV

Learn about How to rent a movie from the iTunes Store on Apple TV

HT1498 Rented movies from itunes on Apple Tv freezing and not reloading in enough time B4 time expires.

1909 Views 4 Replies Latest reply: Mar 25, 2012 2:30 AM by Alley_Cat RSS
muskgroup Calculating status...
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Mar 25, 2012 12:19 AM

this is the third time i have rented a movie and it has frozen half to nearly all the way thru and wont let me resume watching movie for a period longer than the rental period.. has anyone else had this problem? if so how do you fix it? Plus how do you contact itunes to recieve refunds on movies rented once expired after freezing..

Apple TV, Mac OS X (10.6.8)
  • Alley_Cat Level 6 Level 6 (16,625 points)

    On the computer log into your account and there's a purchase history list - there should be a 'Report a problem' option for a purchase/

     

    It sounds as though your internet connection or AppleTV LAN connection is very slow or intermittent - are you on wireless?

     

    Do you know your internet speed?  Test on computer at speedtest.net.

     

    SD rentals need 2.5 Mbps download speed, 720p HD need 6 Mbps, and 1080p HD need 8 Mbps for near instant streaming - any slower for each category and it has to download/prebuffer a portion whih can take anything from minutes to many hours depending on your speed.

  • 808Bri Calculating status...

    It sounds like I might have the same issue you do, and contrary to assumptions about it having to do with connection speed, I think what we're dealing with might be a corruption in the buffer. Unfortunately, restarting the unit, and even unplugging completely, cannot clear out the buffer, and I can't find any information on how to force a reload.

     

    If its not a corruption in the buffered download, then it could be a problem with the source file, but that's pretty unlikely.

  • Alley_Cat Level 6 Level 6 (16,625 points)

    808Bri wrote:

     

    It sounds like I might have the same issue you do, and contrary to assumptions about it having to do with connection speed, I think what we're dealing with might be a corruption in the buffer. Unfortunately, restarting the unit, and even unplugging completely, cannot clear out the buffer, and I can't find any information on how to force a reload.

     

    If its not a corruption in the buffered download, then it could be a problem with the source file, but that's pretty unlikely.

    It's not an assumption about network connections it's one of the commonest causes of problems whcih is why we always people to check this first.  If this is fine then you'd need to look at other things.

     

    Of course the network is not an exclusive cause of issues which can range from problems with the AppleTV hardware, Apple's servers, ISP throttling, AppleTV bugs and as you say corrupt/badly encoded media files.

     

    I think you have to establish the newtork is ok before looking at other things even if other devices play ok that particular AppleTV may be having issues due to hardware.

  • Alley_Cat Level 6 Level 6 (16,625 points)

    808Bri wrote:

     

    Unfortunately, restarting the unit, and even unplugging completely, cannot clear out the buffer, and I can't find any information on how to force a reload.

     

    Ordinarily unpowering the unit and restarting would clear out any prebuffered media - whether the AppleTV's 8GB memory is volatile and loses everything when powered down or the reboot simply cleans out the buffer/cache and other temporarily stored content I have no idea.  If the latter then a bug in doing so could cause continued issues.

     

    For local network stability I would suggest having an itunes Store movie purchase in iTunes and Homs Sharing it and accessing the stream from Computers on AppleTV.

     

    If this gives stable playback like for like with media (eg test HD file if trying to watch HD on AppleTV), then a LAN issue is highly unlikely.  This does add an extra variable of the stream from the computer using LAN bandwidth so failure could be due to that.  Clearly more helpful to exclude LAN connection as the cause if things work ok.

     

    AC

     

    AC

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