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iTunes cannot sync mail

9195 Views 19 Replies Latest reply: Aug 19, 2012 5:16 PM by Robert_ RSS
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Mc128k Level 1 Level 1 (5 points)
Currently Being Moderated
Feb 24, 2012 12:10 AM

When I try to sync mail in iTunes the checkbox is not clickable and no mail accounts are shown.

 

Tried:

plugging in a different iphone (update OK)

updating software

reinstalling software

creating a new account

(the problem resides on the mac)

deleting caches

Deleting mail accounts, caches and preferences

deleting iTunes library, caches and preferences

 

Nothing! Just the same error.

 

Can anyone help me?

MacBook Air, Mac OS X (10.7.3), Smaller is better!
  • Carolyn Samit Level 10 Level 10 (84,230 points)
    Currently Being Moderated
    Feb 24, 2012 2:28 AM (in response to Mc128k)

    When I try to sync mail in iTunes the checkbox is not clickable and no mail accounts are shown.

     

     

    iTunes does not support syncing mail. You can sync Apps, Music, Movies, TV Shows, Podcasts, Books, and Photos, but not Mail.

     

    However, you can setup an iCloud account to sync mail between your Mac and your iPhone.

     

    Instructions here >  Apple - iCloud - Learn how to set up iCloud on all your devices

     

    iCloud requires iOS 5 on iPhone 3GS or later.

     

    iCloud: Supported system requirements

  • HACKINT0SH Level 5 Level 5 (5,750 points)
    Currently Being Moderated
    Feb 24, 2012 2:34 PM (in response to Mc128k)

    I am sooooooooooooooooooooo confused...

  • bodenpersonal Level 1 Level 1 (5 points)
  • Cenbe Calculating status...
    Currently Being Moderated
    Mar 7, 2012 2:03 PM (in response to Mc128k)

    I confirm this problem and report that:

     

    a) It also applies to iPad2

    b) It is not fixed with iTunes 5.6

    c) It is not fixed with iOS 5.1

    ...

    d) No one seems to be doing anything about it.

     

    Regards,

     

    Panos

  • Cenbe Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 24, 2012 10:51 PM (in response to Mc128k)

    I made a clean install of 10.7 and confirm that everything works. One, has to upgrade iTunes, since the version shipping with 10.7 is not compatible with Apple devices running the latest version of iOS, yet this is not a big problem, and it also confirms that this whole thing is not an iTunes issue.

     

    However, after upgrading to 10.7.3, despite the fact that all mail accounts that have already been created unded 10.7 still appear and still sync... any NEW accounts (including the iCloud account), do NOT appear.

     

    So, i can not agree that we have a solution (if one would call the hours lost in downgrading, a solution).

     

    Anyone reading and having access to Express Lane (not available in my country) is kindly requested to annoy Apple as much as possible, for this is something that has to be resolved.

     

    Panos

  • Sferaz Calculating status...
    Currently Being Moderated
    Mar 25, 2012 4:38 PM (in response to Mc128k)

    works with new iPad (third generation) too!

     

    Tested with installation over existing system:

    • install 10.7 Original over existing Mac OSX 10.7.3
    • DO NOT UPDATE!
    • Update Only iTunes
    • Open mail & iTunes, verify everything works
    • Upgrade OSX
    • Everything works fine : )
  • jdm123 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 28, 2012 10:22 PM (in response to Mc128k)

    Working after update.....

     

     

    After purchasing a new iPad (3) the other day, I also had the problem of new accounts not showing in iTunes.

     

    Yesterday I ended up adding the accounts manually into the iPad and iPhone - worked I suppose....

     

    This morning updated iTunes to latest version (10.6.1) and it solved the problem - all accounts are now visible in iTunes...

     

    Just curious - on the 'info' tab under the iPad or any other device - where it lists the calendars, contacts and email accounts - by default under iCloud, they are not ticked.  Taking email accounts for example - does no tick, mean they are all by default synched?

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