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Outlook contact groups not appearing in iTunes Sync

6310 Views 9 Replies Latest reply: Aug 29, 2013 9:33 AM by RSS
Pshawgmoth Level 1 Level 1 (0 points)
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Jan 12, 2012 11:11 AM

I was having trouble getting contact groups to appear in iTunes froma outlook. For awhile I got 1 group to appear and no others. I expermentally deleted that group and it remained while nothing else showed up. Apple support had no idea what to do and I stumbled upon a solution eventually. Since other people seem to have had a similar problem judging from the forums I thought I'd post my fix if nothing else is working for you.


When you create a new group in MSoutlook (by right clicking and selecting new folder) in order to keep your contacts orginized it makes that folder in a subfolder of whichever folder you clicked on. This doesn't display in MSoffice at all, all folders simply appear in a straight line with no way for you to tell where they are. The issue is that if you have these groups in any other directory besides Contacts they will not appear in iTunes. In my case everything was a subfolder under Suggested Contacts. In order to fix/check this simply click on your groups 1 at a time and select the "move folder" option, select Contacts, then hit OK. Rinse and repeat until all your folders are filed under contacts.


Once you've completed that open iTunes, go into the info tab of your device, and sync contacts with outlook. Just select sync all if nothing appears. After the sync all your groups should appear below for you to pick and choose which groups you'd like to upload. I hope this helps.


This fix was using Office 2010 on Windows 7 (64-bit) with iTunes


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