HT1595: Apple TV (1st generation): Troubleshooting wireless connectionsLearn about Apple TV (1st generation): Troubleshooting wireless connections
Currently Being ModeratedMar 26, 2012 9:02 AM (in response to beriney82)
do you connect adhoc to the computer
or do you connect to a wifi router
if the former it's likely that you have to setup your computer to share it's internet connection
if the later then maybe the router is using mac filtering in which case the atv's macadddress needs to be added to the valid list
Currently Being ModeratedMar 26, 2012 4:59 PM (in response to Rudegar)
I'm connected with a windows computer to our new apple airport router. If it's filtering the apple tv, how do i add it to the list with its mac address?
Currently Being ModeratedMay 10, 2012 3:05 AM (in response to beriney82)
I've had this problem for ages, which seems to have started with problematic download speeds and then resulted eventually with the inability of the ATV (2) to connect to the internet. Like you, we were able to connect to the wi-fi network in our home, and able to connect to the computer, but our ATV was not able to connect directly to internet services or internet products available through its connection with iTunes (eg: movie rentals on the computer). Every other wi-fi device in the house was connecting successfully, the ATV did not.
Prior to that time we'd been operating the device successfully for about 15 months.
Most web advice seems to suggest problems with static IP addresses, or blocked 80 and 443 ports. We've talked with Apple support, ISP support and Netgear support.
In the end, by adding together clues given by Apple and Netgear, we worked out that the recently updated software for ATV is no longer compatible with the software of our modem router.
By updating the modem router's firmware (which was a process in itself!) our ATV is back to full functionality.
You can update your modem or modem/router by going to the home page of its manufacturer (eg: Netgear). Model numbers and Serial Numbers are normally recorded on the bottom of the device, as is the address used to access the modem router manager, in which you can update your device.
Hope this is useful to others.