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Need help with HP printer installation.

630 Views 5 Replies Latest reply: Mar 26, 2012 9:21 PM by gracoat RSS
justmike72 Calculating status...
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Mar 26, 2012 6:41 PM

Trying to install drivers for an HP OfficeJet 6500 e710n on two machines, an iMac and a MacBook Air, both running OS X 10.7.  The printer is a networked printer that I have tried adding to both machines as an IP printer and as a USB printer. With either method the printer is automatically discovered and the drivers are downloaded.  After the drivers are installed the process stalls at "Configuring the device..."  I have waited at this point for over half an hour with no progress before choosing cancel.  I have also downloaded and run the installer from HP with the same results.  The only way that I have been able to connect with this printer is by manually configuring an IP printer with the generic PCL drivers.  This allows me to print but only in low-res black and white.  Any suggestions?

iMac, Mac OS X (10.7.3)

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