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iTunes Store Won't Load, Won't Show Error Message

47235 Views 79 Replies Latest reply: Dec 5, 2013 6:53 PM by steeletwo RSS Branched to a new discussion.
  • Kellllllbell Calculating status...

    If you are having this problem still do the below and should work.  Follow the directions exactly.


    Start --> Programs --> Accessories (Right Click on Command Prompt) --> Run as Administrator


    then type in:


    Netsh winsock reset


    Hit enter, restart PC, open iTunes, go to Store

  • Kellllllbell Level 1 Level 1 (0 points)

    I had the same problem, try this it works and has worked for many people. Very easy.


    Start --> Programs --> Accessories (Right Click on Command Prompt) --> Run as Administrator


    then type in:


    Netsh winsock reset


    Hit enter, restart PC, open iTunes, go to Store

  • CallMeAnnoyed Calculating status...



    I did that, as I said in my original comment, and it worked ONE time. I was thrilled! But the next time I opened iTunes, it was back to the same blank page with only half the bar loaded for iTunes Store. So I tried it again and it DIDN'T work the second time.


    Now this is the really weird part - I've read a gazillion posts about many 'fixes' and NONE of them worked EXCEPT that particular one, but it ONLY worked one time and it never would again. As many times as I clicked on my shortcut to iTunes, the store wouldn't load, so I'd do the whole command thing again - still the white page and only 1/2 of the bar loaded.


    The weird part? I deleted (AGAIN) so many more Apple files in various folders, then went to my Program Files (x86) AGAIN, opened the iTunes FOLDER, (which showed the 2-8-12 date of my last fresh install) and saw that the iTunes.exe file INSIDE that folder had an earlier date (1-16-12). I clicked on it and the store opened! Was afraid to close it for fear it wouldn't open again the next time, but it did! And it IS the latest update (


    So I deleted the iTunes shortcut from my desktop, which my 2-8-12  download added to my desktop, and pinned the 1-16-12 iTunes.exe to my Start menu, and dang if it hasn't worked several times this evening when I closed iTunes and then opened it again that way!


    I hope that everyone gets their issue resolved. I know that each of the last several  times I've updated iTunes  I had to go through all the headaches before I finally found a solution. I think I will just never update it again!

  • Dr3w4u2 Calculating status...
    Currently Being Moderated
    Feb 12, 2012 6:08 PM (in response to edgravel)

    I had this same exact problem, and I tried this command prompt and it totally worked! Thank you so much! I've been going crazy over this just like all of you guys! Phew!



  • believer777 Calculating status...
    Currently Being Moderated
    Feb 13, 2012 9:10 AM (in response to Daedalme)



    You mentioned in your post that mobile me was maxing out your cpu.  I checked mine and after disable it went from 59% cpu to 6%.  Can you tell me the easiest way to use Itunes after you disable mobileme?  Is it to just go into services again and enable mobilme?


    Also how did you fix your initial Itunes problem?


    My fix was "run as administrator in Itunes".  Which was weird because Itunes stopped wroking for me after I changed my Internet Security software so I thought it was blocking ITunes.  No where in Itunes help did I find trying "Run as administrator".  I am going to suggest it to them after this.


    God Bless,


  • jtown54 Calculating status...
    Currently Being Moderated
    Feb 28, 2012 2:56 PM (in response to Daedalme)

    i tried the "Netsh" fix and got the message " the requested operation requires elevation" What does that mean? What do I try now?

  • CallMeAnnoyed Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 28, 2012 3:30 PM (in response to jtown54)

    It seemed like most people had found the solution to the latest iTunes update with the "Netsh" fix, so I hadn't been back to the thread in several days. The "Netsh" fix worked for me ONE time, but I always had to shut iTunes down in Task Manager or it wouldn't close. Then when I opened iTunes again, I couldn't get the store - blank page, the bar half loaded. Over and Over again I tried every fix, uninstalled, installed, again and again. The"Netsh" fix only occasionally worked - and ONLY ONE time after applying it.


    I am running Windows 7, Service Pack 1,  64 Bit, and I use Firefox as my default browser. A week or so ago, I finally got so fed up with uninstalling and reinstalling everything through Control Panel Programs and Features, once again I uninstalled every Apple program, iTunes, and Quicktime through Control Panel, and then went to folders that don't get uninstalled (my user App Data, Program Files, Program Files (x86), and Program Data). I DELETED ALL the Apple or iTunes folders.  I wiped my pc clean of anything Apple-related. (My music files were in separate folders, so I didn't lose them) Then I did a clean install of iTunes 64 bit - it includes Quicktime.


    Once installed, iTunes asked if I wanted my music files added. Everything has been great - I don't have to use Task Manager to quit, I can open iTunes store every single time I want to. It is the ONLY fix I have found that has worked without a glitch since the dreaded iTunes 10.5 update several weeks ago.


    Drastic? Yes, and scary to manually delete a jillion folders and files, but it worked for me. The ONLY thing that has for any period of time.

  • Scooter_EDM Calculating status...
    Currently Being Moderated
    Mar 25, 2012 8:30 PM (in response to Daedalme)

    I am having the same issue. I am a computer consultant and don't get stuck very often, but this is one of those times, and there is nothing you can do until Apple fixes this issue! I can access my iTunes account everywhere except in iTunes. Whenever I try to do anything that requires me to sign into my account, it just sits there and says "Accessing iTunes Store". I have done EVERYTHING including, removing and re-installing iTunes, Adobe Flash, my Music folder's files for iTunes and just about everything you can think of. I have even wiped my workbench computer and re-built it from scratch with clean software and it still does the same thing. So for all of you out there having this problem, I don't think it's you, it's Apple! It seemd to work fine a month ago before the update just before v 10.6 came out (10.5?). Ever since then it has been doing the same thing. I just bought a new iPad, and can't put any content on it from my computer at all because it requires you to sign into your account, and guess what? You Can't! The cloud works fine, but I have stuff that will only work by syncing like movies, music and books, plus I can't save content from my devices to my computer. I have been a loyal iPhone and iPad customer, but I am beginning to lose my confidence in Apple and more importantly getting REALLY annoyed that I can't use my iPhone or iPad fully due to iTunes.


    Come on Apple. Get your S%$T together and get this fixed!

  • CallMeAnnoyed Level 1 Level 1 (0 points)

    Scooter, see my post just above yours. I finally had to remove everything and start over with Version 10.4. I couldn't even get 10.5 to open the store.


    Anyway, good luck to you. I will never update iTunes again - it's not worth the headache. 10.4 works just fine for me on Windows 7, 64 bit,  Service Pack 1. 10.5 didn't work for me, and a friend told me NOT TO EVEN TRY VERSION 10.6!

  • skierdave1 Calculating status...

    hi, i have also tried the netsh reset etc......  dont work

    i am also waiting for apple to at least acknowledge that hey,' we make a mistake now and then', but that aint gonna happen is it.

    once this gets more coverage then something will. after all who can buy ?


    i was thinking of getting an ipad and changing to an iphone but with this level of service...HHHMMMM




    enough ranting, now feel better

  • smokeysbestfriend Calculating status...
    Currently Being Moderated
    Mar 27, 2012 3:20 AM (in response to Daedalme)

    I have been having the same problem for MONTHS!  Every since I did an upgrade on itunes.  Have not been able to log on to itunes store since then.  I have tried it all and as of yet not figured out what exactly is causing the problem.  I'm not sure why Apple is not responding better to this since so many of us are having this problem.

  • smokeysbestfriend Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 27, 2012 3:25 AM (in response to Dr3w4u2)

    I got the same response that it required evaluation.  Did you ever find out what to do next?

  • mike185 Calculating status...

    go to command prompt by going to Start/All Programs/Accessories/Right click on command prompt exe or cmd and select run as administrator.

  • believer777 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 3, 2012 12:20 PM (in response to Daedalme)

    I have also had the white screen Itunes problem.  Some need to just right click on the Itunes icon and select run as administrator.


    To the rest save your self a million solutions and blogs and uninstall your security software, don't disable it because it will still effect Itunes, uninstall it completely.  You can leave on windows firewall, it will not cause any Itunes problems.

    After you uninstall it restart your computer and then uninstall Itunes also.


    Reinstall Itunes and you will find all is ok, no matter if it's the newest version or an older version of ITunes.  Security software blocks a lot of stuff including ITunes.  Now you contact your security software support and ask what modifications need to be made.


    Down the road when Apple releases a new version and it acts up repeat this fix.  Future ITunes updates will not be a headache anymore.  Apple cannott possibly make their updates work with every different security software product so this problem will continue to pop up but the headaches do not have to continue.


    And don't believe anyone saying its your poor dsl connection or anything like that.  If you can go online and the speed seems fine, your connection is working it's not the problem.  I had dsl for years and now have Verizon FiOS.  Verizon FiOS is absolutely the best broadband connection available hands down but a properly working Verizon dsl is also excellent and much cheaper than the competitors.  If your dsl is acting up insist Verizon send out a tech to do a homerun with a splitter.  This will give you a dedicated dsl jack and the splitter sends the internet connection only to the dedicated jack not the rest of the house.  Microfilters will not be needed anymore and you get a much better connection with the filters removed.  In fact, even if you have no problems, insist on Verizon installing the splitter anyway, it will give you the speed you are paying for and the reliability you deserve. 

  • Invader05 Calculating status...
    Currently Being Moderated
    Jun 7, 2012 11:35 PM (in response to kdan423)

    Thank you kdan423!


    Your suggestion for using the batch file worked PERFECTLY! I tried everything else, the command prompt, run as admin, editing the hosts file, but nothing worked and yours worked quickly. Though I keep getting the command prompt thing pop up, its fine. I only use that method when I need the Itunes Store. Thank you! Guys, if you're having the same problem, follow kdan's suggestion which was as follows:

    create a batch file (using notepad) that includes


    echo off


    cd /d c:\


    ipconfig /flushdns


    netsh winsock reset


    cd program files


    cd itunes




    "Then, i went to the iTunes icon on my desktop, opened its properties, and changed the target to:  C:\Users\K-Dawg\Desktop\itunesfix.bat


    Change the user K-Dawg to your user name, if any, and the location (Desktop) to where you have the batch file." - kdan423


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