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Home button not working :!

7935 Views 15 Replies Latest reply: Mar 27, 2012 10:48 AM by frankie1122 RSS
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jmbatty Calculating status...
Currently Being Moderated
Apr 3, 2010 8:01 AM
brand new out of the box, the home button doesn't work on my ipad 64gb. what a shame.
anybody else with the same issue ?
ipad, iPhone OS 3.1.3
  • Tamara Level 6 Level 6 (13,720 points)
    Currently Being Moderated
    Apr 3, 2010 8:07 AM (in response to jmbatty)
    Does it really matter if someone else is having the problem? Make an appointment at the Genius Bar and get it checked - http://apple.com/retail/geniusbar
    MacBook , Mini (10.5.8), Airport Express, iPhone 3G x 2, Mac OS X (10.6)
  • A A P L Level 7 Level 7 (21,730 points)
    Currently Being Moderated
    Apr 3, 2010 8:13 AM (in response to jmbatty)
    iPad may be low on power. Connect iPad to the 10W USB power adapter to charge.

    Press and hold the Sleep/Wake for a few seconds until a red slider appears, then press and hold the Home button until the application you were using quits.

    If that doesn’t work, turn iPad off, and then turn it on again. Press and hold the Sleep/Wake button until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.

    If that doesn’t work, reset iPad. Press and hold both the Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears.
     MBP  Mac Pro  Touch  3G iPhone , Mac OS X (10.6.3),  AAA™ 
  • A A P L Level 7 Level 7 (21,730 points)
    Currently Being Moderated
    Apr 3, 2010 8:18 AM (in response to jmbatty)
    Did you try the reset?
    IS it charged?
     MBP  Mac Pro  Touch  3G iPhone , Mac OS X (10.6.3),  AAA™ 
  • whatheck Level 5 Level 5 (4,040 points)
    Currently Being Moderated
    Apr 3, 2010 9:26 AM (in response to jmbatty)
    jmbatty wrote:
    if I press +indecently hard+ it goes back. and I mean *significantly HARDER* than on an iphone.

    Did you removing the packing tape from the iPad?
    I had a similar issue when the packing tape was on my iPhone.

    Also, it wouldn't hurt to try restoring the iPad.
    24" iMac, Mac OS X (10.5.6)
  • Joe Z in VA Level 2 Level 2 (435 points)
    Currently Being Moderated
    Apr 3, 2010 1:35 PM (in response to jmbatty)
    Sounds more like a defective iPad. You would need to have it replaced with another one. If you bought it in the store and still have the receipt since it's the first day, you can either replace it or get your cash back.
    Custom built SLI PC / Mac Mini 4GB Model, Mac OS X (10.6.2), iPhone 3GS w/MobileMe
  • Lou Hosta Level 1 Level 1 (35 points)
    Currently Being Moderated
    Apr 30, 2010 12:56 PM (in response to Joe Z in VA)
    I'm having the same problem. I've had my my IPAD WI-FI + 3G 64GB for about 2 hours now. After tinkering around I figured out that it must be the home button. When I plug into an iPad keyboard dock and press the Home button on the keyboard, I am ALWAYS able to get back to the home screen. It appears that the home button on the actual iPad is not working at all any more. What a Bummer. Apple Store Genius - Here I come. I want a new IPad!!!!!! One that works. I don't want them to try and fix this one. This is the first bogus apple product that didn't work upon purchase. Oh yea I also tried a reset. No better.
    Lou
    IPAD WI-FI + 3G 64GB, Mac OS X (10.6.3)
  • Winedown Calculating status...
    Currently Being Moderated
    Jul 9, 2010 5:53 PM (in response to jmbatty)
    I just started having the same issue. The reboot suggestion holding until logo appears has helped tremendously, but it is still not working one hundred percent. Looks like a bug....I have an a ppt at the iTunes store Monday...not happy but what wise can I do!?!
    Ipad
  • Denver CB Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 15, 2011 1:04 PM (in response to Winedown)

    Hi everyone,

     

    I also had the same problem like less than a month after I purchased my iPad 2. I used to think that it was due to the iOS update to 4.3.x, as I got mine out of the box with the version prior to that, and didn't have problems before I updated.

     

    However, it could also be that the home button pad had accummulated oil/dirt from our thumbs, which get in the way of it working properly.

     

    Here's what I did:

     

    1. Turned off my iPad2.

    2. Wet my thumb with alcohol (not too wet, say a drop or two), and pressed down on the home button and rubbed the alcohol in in a circular motion. The idea is to let the alcohol break down the oil and dirt.

    3. Wiped the home button thoroughly with a clean cloth (i dont recommend tissue or cotton as it might leave residue that could again 'clog' the inside perimeter of the home button.

     

    Before I did that, my home button was responding in around 1 click out of 20-30 tries. After cleaning, the home button now responds in 9 out of 10 presses.

     

    Let us know if you try and find that this works for you as well.

  • can23gw Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 27, 2012 7:23 AM (in response to jmbatty)

    Same thing happened to me as soon as I unboxed my brand new iPad. sometimes the button won't work until impress hard and multiple times. Other times it works fine. I just don't want to take it to the genius bar because they'll probably just replace it with a refurbed item when I just paid full price for a brand new one

  • James Ward4 Level 7 Level 7 (23,140 points)
    Currently Being Moderated
    Mar 27, 2012 7:26 AM (in response to can23gw)

    If you just bought it, they will not replace it with a refurbished unit. Beyond that, if it is defective, what choice do you have but to return it?

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