Skip navigation

Kernel Panic when watching videos (and other random times)?

2119 Views 11 Replies Latest reply: Jun 17, 2012 11:26 PM by baltwo RSS
jenstanl Calculating status...
Currently Being Moderated
Mar 27, 2012 11:40 AM

Hi all,

 

I've been having a lot of trouble with kernel panics and I'm hoping someone can point me in the right direction for fixing this. I'm aware of the Airport issue mentioned on these forums (and have tried the kext fix for that without any luck).  I have KPs when watching 4+ minute long videos on Youtube (have no issue using iMovie for longer videos or watching videos from my own harddrive), sometimes when the screensaver is on or shortly after the computer goes unidle, and sometimes for no apparent reason. I've already had 2-3 KPs in the past 4 hours. This is my first Mac and not at all what I was expecting.

 

Sometimes the screen will flicker rapidly, other times I will get a black screen, pink screen, or the screen will "glitch" and move halfway to the left (right is now on the left and left on the right). I can sometimes delay the crash if I pause the video (the screen starts to twitch or have "lightning" flashes across parts of it) but it will eventually crash anyway.

 

I usually use Firefox but have had the same crash in Safari so it's not browser-related as far as I can tell.

 

Things I have tried (none helped):

  • Rebooting in safe mode to scan and repair file directories
  • Resetting the PRAM
  • Deleting application preferences
  • Checked and repaired permissions
  • Checked and repaired hard drive
  • Calling tech support, which had me do all the above again and unselect the "put hard discs to sleep" option
  • Reinstalled Lion
  • Replaced the Kext for the Airport Driver (https://discussions.apple.com/message/15780717#15780717)

 

Things I can't do (currently) to fix this:

  • Connect directly to the Internet via an Ethernet cable (the Internet portal is wi-fi only).

 

I would be happy to downgrade (except if more stable it'd be more of a upgrade at this point ) to Snow Leopard if that is an option, but am not sure how to go about doing that (I don't have a disc for it). Happy to supply any further information needed...

 

The latest KP (I don't really understand how to read these yet to determine the cause of the crash) -

 

Interval Since Last Panic Report:  59013 sec

Panics Since Last Report:          3

Anonymous UUID:                    C2D8CE98-509C-479E-8073-2DB5BA12E661

 

Tue Mar 27 13:54:32 2012

panic(cpu 0 caller 0xffffff80002c266d): Kernel trap at 0xffffff7f818cc267, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x00000252f79aef60, CR3: 0x0000000046f56035, CR4: 0x00000000000606e0

RAX: 0x0000000000000000, RBX: 0x00000252f79aef60, RCX: 0x0000000000000001, RDX: 0x000000000000006d

RSP: 0xffffff8080d2b9a0, RBP: 0xffffff8080d2b9d0, RSI: 0x0000000000000000, RDI: 0xffffff800d2da600

R8:  0x0000000000000001, R9:  0x00000252f79aef60, R10: 0x8000000046f56035, R11: 0x0000000000000000

R12: 0x0000000067656f70, R13: 0xffffff800d0e0000, R14: 0xffffff800d2da600, R15: 0x0000000000000000

RFL: 0x0000000000010246, RIP: 0xffffff7f818cc267, CS:  0x0000000000000008, SS:  0x0000000000000010

CR2: 0x00000252f79aef60, Error code: 0x0000000000000002, Faulting CPU: 0x0

 

Backtrace (CPU 0), Frame : Return Address

0xffffff8080d2b660 : 0xffffff8000220702

0xffffff8080d2b6e0 : 0xffffff80002c266d

0xffffff8080d2b880 : 0xffffff80002d7a1d

0xffffff8080d2b8a0 : 0xffffff7f818cc267

0xffffff8080d2b9d0 : 0xffffff7f815ff4da

0xffffff8080d2bac0 : 0xffffff7f815e8c5d

0xffffff8080d2bb10 : 0xffffff7f815aa10a

0xffffff8080d2bb40 : 0xffffff7f815a331f

0xffffff8080d2bb70 : 0xffffff80006528bd

0xffffff8080d2bbe0 : 0xffffff8000652c5c

0xffffff8080d2bc40 : 0xffffff800065341b

0xffffff8080d2bd80 : 0xffffff80002a3b78

0xffffff8080d2be80 : 0xffffff8000223006

0xffffff8080d2beb0 : 0xffffff8000214829

0xffffff8080d2bf10 : 0xffffff800021bb58

0xffffff8080d2bf70 : 0xffffff80002aeb80

0xffffff8080d2bfb0 : 0xffffff80002d8383

      Kernel Extensions in backtrace:

         com.apple.ATIRadeonX3000(7.1.8)[F4FEA23A-BEEF-313E-B4B8-0E2FB91BC0B9]@0xffffff7 f8158a000->0xffffff7f81820fff

            dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80863000

            dependency: com.apple.iokit.IONDRVSupport(2.3.2)[4B3F84DC-18B3-3897-BC56-4E3940878047]@0xff ffff7f80c8f000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[FE536983-1897-3D6B-965E-24B5A67080DA]@0 xffffff7f80c57000

         com.apple.kext.ATIFramebuffer(7.1.8)[3FEA7F49-3538-32EA-8319-B665CD87A8DC]@0xff ffff7f818c4000->0xffffff7f818d5fff

            dependency: com.apple.iokit.IOACPIFamily(1.4)[A87503EC-9C34-3613-9A86-7296B23BC344]@0xfffff f7f80bdf000

            dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80863000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[FE536983-1897-3D6B-965E-24B5A67080DA]@0 xffffff7f80c57000

            dependency: com.apple.kext.ATISupport(7.1.8)[89B3F21E-C41D-34FD-B7F7-5F98DE677E1E]@0xffffff 7f81400000

 

BSD process name corresponding to current thread: WindowServer

 

Mac OS version:

11D50

 

Kernel version:

Darwin Kernel Version 11.3.0: Thu Jan 12 18:47:41 PST 2012; root:xnu-1699.24.23~1/RELEASE_X86_64

Kernel UUID: 7B6546C7-70E8-3ED8-A6C3-C927E4D3D0D6

System model name: iMac12,2 (Mac-942B59F58194171B)

 

System uptime in nanoseconds: 2555364633652

last loaded kext at 661947780014: com.apple.filesystems.smbfs    1.7.0 (addr 0xffffff7f8078e000, size 241664)

last unloaded kext at 246455779924: com.apple.driver.AppleUSBUHCI    4.4.5 (addr 0xffffff7f80a71000, size 65536)

loaded kexts:

com.parallels.kext.prl_vnic    7.0 15054.722853

com.parallels.kext.prl_netbridge    7.0 15054.722853

com.parallels.kext.prl_hid_hook    7.0 15054.722853

com.parallels.kext.prl_hypervisor    7.0 15054.722853

com.parallels.kext.prl_usb_connect    7.0 15054.722853

com.eltima.SyncMate.kext    0.2.5b15

com.apple.filesystems.smbfs    1.7.0

com.apple.driver.AppleHWSensor    1.9.4d0

com.apple.driver.AppleBluetoothMultitouch    66.6

com.apple.filesystems.autofs    3.0

com.apple.driver.AudioAUUC    1.59

com.apple.driver.AGPM    100.12.42

com.apple.driver.AppleMikeyHIDDriver    122

com.apple.driver.AppleHDA    2.1.7f9

com.apple.driver.AppleMikeyDriver    2.1.7f9

com.apple.driver.AppleUpstreamUserClient    3.5.9

com.apple.driver.AppleMCCSControl    1.0.26

com.apple.kext.ATIFramebuffer    7.1.8

com.apple.iokit.IOUserEthernet    1.0.0d1

com.apple.driver.AppleSMCLMU    2.0.1d2

com.apple.Dont_Steal_Mac_OS_X    7.0.0

com.apple.driver.AudioIPCDriver    1.2.2

com.apple.driver.AirPort.Atheros9388    426.35.3

com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.5d4

com.apple.driver.AppleLPC    1.5.3

com.apple.driver.AppleBacklight    170.1.9

com.apple.ATIRadeonX3000    7.1.8

com.apple.driver.AppleIntelHD3000Graphics    7.1.8

com.apple.iokit.SCSITaskUserClient    3.0.3

com.apple.driver.AppleUSBCardReader    3.0.1

com.apple.driver.AppleIRController    312

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

com.apple.BootCache    33

com.apple.iokit.IOAHCIBlockStorage    2.0.1

com.apple.driver.AppleUSBHub    4.5.0

com.apple.driver.AppleEFINVRAM    1.5.0

com.apple.driver.AppleFWOHCI    4.8.9

com.apple.iokit.AppleBCM5701Ethernet    3.0.8b2

com.apple.driver.AppleUSBEHCI    4.5.8

com.apple.driver.AppleAHCIPort    2.2.0

com.apple.driver.AppleACPIButtons    1.4

com.apple.driver.AppleRTC    1.4

com.apple.driver.AppleHPET    1.6

com.apple.driver.AppleSMBIOS    1.7

com.apple.driver.AppleACPIEC    1.4

com.apple.driver.AppleAPIC    1.5

com.apple.driver.AppleIntelCPUPowerManagementClient    167.3.0

com.apple.nke.applicationfirewall    3.2.30

com.apple.security.quarantine    1.1

com.apple.driver.AppleIntelCPUPowerManagement    167.3.0

com.apple.driver.AppleBluetoothHIDKeyboard    152.3

com.apple.driver.AppleHIDKeyboard    152.3

com.apple.driver.AppleMultitouchDriver    220.62.1

com.apple.driver.IOBluetoothHIDDriver    4.0.3f12

com.apple.kext.triggers    1.0

com.apple.driver.AppleAVBAudio    1.0.0d11

com.apple.driver.DspFuncLib    2.1.7f9

com.apple.driver.AppleSMBusController    1.0.10d0

com.apple.iokit.IOSurface    80.0

com.apple.iokit.IOBluetoothSerialManager    4.0.3f12

com.apple.iokit.IOAVBFamily    1.0.0d22

com.apple.iokit.IOSerialFamily    10.0.5

com.apple.driver.AppleHDAController    2.1.7f9

com.apple.iokit.IOHDAFamily    2.1.7f9

com.apple.iokit.IOAudioFamily    1.8.6fc6

com.apple.kext.OSvKernDSPLib    1.3

com.apple.driver.ApplePolicyControl    3.0.16

com.apple.iokit.IO80211Family    320.1

com.apple.driver.AppleSMC    3.1.1d8

com.apple.driver.IOPlatformPluginFamily    4.7.5d4

com.apple.driver.AppleSMBusPCI    1.0.10d0

com.apple.driver.AppleGraphicsControl    3.0.16

com.apple.driver.AppleBacklightExpert    1.0.3

com.apple.driver.AppleThunderboltEDMSink    1.1.3

com.apple.driver.AppleThunderboltEDMSource    1.1.3

com.apple.kext.ATI6000Controller    7.1.8

com.apple.kext.ATISupport    7.1.8

com.apple.iokit.IONDRVSupport    2.3.2

com.apple.driver.AppleIntelSNBGraphicsFB    7.1.8

com.apple.iokit.IOGraphicsFamily    2.3.2

com.apple.iokit.IOFireWireIP    2.2.4

com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.3f12

com.apple.driver.AppleUSBBluetoothHCIController    4.0.3f12

com.apple.iokit.IOBluetoothFamily    4.0.3f12

com.apple.driver.AppleThunderboltDPOutAdapter    1.5.9

com.apple.driver.AppleThunderboltDPInAdapter    1.5.9

com.apple.driver.AppleThunderboltDPAdapterFamily    1.5.9

com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.0.3

com.apple.iokit.IOBDStorageFamily    1.6

com.apple.iokit.IODVDStorageFamily    1.7

com.apple.iokit.IOCDStorageFamily    1.7

com.apple.iokit.IOSCSIBlockCommandsDevice    3.0.3

com.apple.iokit.IOUSBMassStorageClass    3.0.1

com.apple.iokit.IOAHCISerialATAPI    2.0.1

com.apple.iokit.IOSCSIArchitectureModelFamily    3.0.3

com.apple.iokit.IOUSBHIDDriver    4.4.5

com.apple.driver.AppleUSBMergeNub    4.5.3

com.apple.driver.AppleUSBComposite    4.5.8

com.apple.driver.XsanFilter    403

com.apple.driver.AppleThunderboltNHI    1.3.2

com.apple.iokit.IOThunderboltFamily    1.7.4

com.apple.iokit.IOUSBUserClient    4.5.8

com.apple.iokit.IOFireWireFamily    4.4.5

com.apple.iokit.IOEthernetAVBController    1.0.0d5

com.apple.iokit.IONetworkingFamily    2.0

com.apple.driver.AppleEFIRuntime    1.5.0

com.apple.iokit.IOUSBFamily    4.5.8

com.apple.iokit.IOAHCIFamily    2.0.7

com.apple.iokit.IOHIDFamily    1.7.1

com.apple.iokit.IOSMBusFamily    1.1

com.apple.security.sandbox    177.3

com.apple.kext.AppleMatch    1.0.0d1

com.apple.security.TMSafetyNet    7

com.apple.driver.DiskImages    331.3

com.apple.iokit.IOStorageFamily    1.7

com.apple.driver.AppleKeyStore    28.18

com.apple.driver.AppleACPIPlatform    1.4

com.apple.iokit.IOPCIFamily    2.6.8

com.apple.iokit.IOACPIFamily    1.4

Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 4 GB, SMC 1.72f2

Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.35.3

Bluetooth: Version 4.0.3f12, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB

Serial ATA Device: OPTIARC DVD RW AD-5690H

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 3

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

iMac (27-inch Mid 2011), Mac OS X (10.7.3)
  • baltwo Level 9 Level 9 (59,150 points)

    Most likely suspects are these:

     

    com.parallels.kext.prl_vnic    7.0 15054.722853

    com.parallels.kext.prl_netbridge    7.0 15054.722853

    com.parallels.kext.prl_hid_hook    7.0 15054.722853

    com.parallels.kext.prl_hypervisor    7.0 15054.722853

    com.parallels.kext.prl_usb_connect    7.0 15054.722853

    com.eltima.SyncMate.kext    0.2.5b15

     

    See

     

    What is a kernel panic,
    Technical Note TN2063: Understanding and Debugging Kernel Panics,
    Mac OS X Kernel Panic FAQ,
    Resolving Kernel Panics, and
    Tutorial: Avoiding and eliminating Kernel panics for more details.

    27" i7 iMac 10.6.8 , Mac OS X (10.7.3), G4 450 MP 1.5 GB RAM w/(10.5.8/10.4.11/9.2.2)
  • baltwo Level 9 Level 9 (59,150 points)

    So, removing the com.eltima.SyncMate.kext solved the issue. If so, then it was most likely interfering with your video card. You might pass that info onto Eltima.

    27" i7 iMac 10.6.8 , Mac OS X (10.7.3), G4 450 MP 1.5 GB RAM w/(10.5.8/10.4.11/9.2.2)
  • baltwo Level 9 Level 9 (59,150 points)

    Your video card keeps popping up. Run the Apple Hardware Test program, extended tests, at least twice.

    27" i7 iMac 10.6.8 , Mac OS X (10.7.3), G4 450 MP 1.5 GB RAM w/(10.5.8/10.4.11/9.2.2)
  • baltwo Level 9 Level 9 (59,150 points)

    jenstanl wrote:

    Mouse (49% battery) and keyboard (28% battery). wifi connection through AT&T U-Verse. Cannot test a hard line connection.

    Why not? It surely points to the wireless/WiFi stuff. I don't use any, but did the geniuses try wirelessly? If not, make another trip or find a friend with a wired connection and peripherals.

    27" i7 iMac 10.6.8, Mac OS X (10.7.4), G4 450 MP w/Leopard, 9.2.2
  • baltwo Level 9 Level 9 (59,150 points)

    Good sleuthing so far. Sorry you've not resolved the problem. Do note that if you have AppleCare extended warranty and you're within 50 miles (80 KM) of an Apple repair station, you're eligible for onsite repair since yours is a desktop machine. BTW, if you don't, get it if you purchased the machine's less than a year ago.

    27" i7 iMac 10.6.8, Mac OS X (10.7.4), G4 450 MP w/Leopard, 9.2.2

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.