11 Replies Latest reply: Jun 17, 2012 11:26 PM by baltwo
jenstanl Level 1 Level 1 (0 points)

Hi all,

 

I've been having a lot of trouble with kernel panics and I'm hoping someone can point me in the right direction for fixing this. I'm aware of the Airport issue mentioned on these forums (and have tried the kext fix for that without any luck).  I have KPs when watching 4+ minute long videos on Youtube (have no issue using iMovie for longer videos or watching videos from my own harddrive), sometimes when the screensaver is on or shortly after the computer goes unidle, and sometimes for no apparent reason. I've already had 2-3 KPs in the past 4 hours. This is my first Mac and not at all what I was expecting.

 

Sometimes the screen will flicker rapidly, other times I will get a black screen, pink screen, or the screen will "glitch" and move halfway to the left (right is now on the left and left on the right). I can sometimes delay the crash if I pause the video (the screen starts to twitch or have "lightning" flashes across parts of it) but it will eventually crash anyway.

 

I usually use Firefox but have had the same crash in Safari so it's not browser-related as far as I can tell.

 

Things I have tried (none helped):

  • Rebooting in safe mode to scan and repair file directories
  • Resetting the PRAM
  • Deleting application preferences
  • Checked and repaired permissions
  • Checked and repaired hard drive
  • Calling tech support, which had me do all the above again and unselect the "put hard discs to sleep" option
  • Reinstalled Lion
  • Replaced the Kext for the Airport Driver (https://discussions.apple.com/message/15780717#15780717)

 

Things I can't do (currently) to fix this:

  • Connect directly to the Internet via an Ethernet cable (the Internet portal is wi-fi only).

 

I would be happy to downgrade (except if more stable it'd be more of a upgrade at this point ) to Snow Leopard if that is an option, but am not sure how to go about doing that (I don't have a disc for it). Happy to supply any further information needed...

 

The latest KP (I don't really understand how to read these yet to determine the cause of the crash) -

 

Interval Since Last Panic Report:  59013 sec

Panics Since Last Report:          3

Anonymous UUID:                    C2D8CE98-509C-479E-8073-2DB5BA12E661

 

Tue Mar 27 13:54:32 2012

panic(cpu 0 caller 0xffffff80002c266d): Kernel trap at 0xffffff7f818cc267, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x00000252f79aef60, CR3: 0x0000000046f56035, CR4: 0x00000000000606e0

RAX: 0x0000000000000000, RBX: 0x00000252f79aef60, RCX: 0x0000000000000001, RDX: 0x000000000000006d

RSP: 0xffffff8080d2b9a0, RBP: 0xffffff8080d2b9d0, RSI: 0x0000000000000000, RDI: 0xffffff800d2da600

R8:  0x0000000000000001, R9:  0x00000252f79aef60, R10: 0x8000000046f56035, R11: 0x0000000000000000

R12: 0x0000000067656f70, R13: 0xffffff800d0e0000, R14: 0xffffff800d2da600, R15: 0x0000000000000000

RFL: 0x0000000000010246, RIP: 0xffffff7f818cc267, CS:  0x0000000000000008, SS:  0x0000000000000010

CR2: 0x00000252f79aef60, Error code: 0x0000000000000002, Faulting CPU: 0x0

 

Backtrace (CPU 0), Frame : Return Address

0xffffff8080d2b660 : 0xffffff8000220702

0xffffff8080d2b6e0 : 0xffffff80002c266d

0xffffff8080d2b880 : 0xffffff80002d7a1d

0xffffff8080d2b8a0 : 0xffffff7f818cc267

0xffffff8080d2b9d0 : 0xffffff7f815ff4da

0xffffff8080d2bac0 : 0xffffff7f815e8c5d

0xffffff8080d2bb10 : 0xffffff7f815aa10a

0xffffff8080d2bb40 : 0xffffff7f815a331f

0xffffff8080d2bb70 : 0xffffff80006528bd

0xffffff8080d2bbe0 : 0xffffff8000652c5c

0xffffff8080d2bc40 : 0xffffff800065341b

0xffffff8080d2bd80 : 0xffffff80002a3b78

0xffffff8080d2be80 : 0xffffff8000223006

0xffffff8080d2beb0 : 0xffffff8000214829

0xffffff8080d2bf10 : 0xffffff800021bb58

0xffffff8080d2bf70 : 0xffffff80002aeb80

0xffffff8080d2bfb0 : 0xffffff80002d8383

      Kernel Extensions in backtrace:

         com.apple.ATIRadeonX3000(7.1.8)[F4FEA23A-BEEF-313E-B4B8-0E2FB91BC0B9]@0xffffff7 f8158a000->0xffffff7f81820fff

            dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80863000

            dependency: com.apple.iokit.IONDRVSupport(2.3.2)[4B3F84DC-18B3-3897-BC56-4E3940878047]@0xff ffff7f80c8f000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[FE536983-1897-3D6B-965E-24B5A67080DA]@0 xffffff7f80c57000

         com.apple.kext.ATIFramebuffer(7.1.8)[3FEA7F49-3538-32EA-8319-B665CD87A8DC]@0xff ffff7f818c4000->0xffffff7f818d5fff

            dependency: com.apple.iokit.IOACPIFamily(1.4)[A87503EC-9C34-3613-9A86-7296B23BC344]@0xfffff f7f80bdf000

            dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80863000

            dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[FE536983-1897-3D6B-965E-24B5A67080DA]@0 xffffff7f80c57000

            dependency: com.apple.kext.ATISupport(7.1.8)[89B3F21E-C41D-34FD-B7F7-5F98DE677E1E]@0xffffff 7f81400000

 

BSD process name corresponding to current thread: WindowServer

 

Mac OS version:

11D50

 

Kernel version:

Darwin Kernel Version 11.3.0: Thu Jan 12 18:47:41 PST 2012; root:xnu-1699.24.23~1/RELEASE_X86_64

Kernel UUID: 7B6546C7-70E8-3ED8-A6C3-C927E4D3D0D6

System model name: iMac12,2 (Mac-942B59F58194171B)

 

System uptime in nanoseconds: 2555364633652

last loaded kext at 661947780014: com.apple.filesystems.smbfs    1.7.0 (addr 0xffffff7f8078e000, size 241664)

last unloaded kext at 246455779924: com.apple.driver.AppleUSBUHCI    4.4.5 (addr 0xffffff7f80a71000, size 65536)

loaded kexts:

com.parallels.kext.prl_vnic    7.0 15054.722853

com.parallels.kext.prl_netbridge    7.0 15054.722853

com.parallels.kext.prl_hid_hook    7.0 15054.722853

com.parallels.kext.prl_hypervisor    7.0 15054.722853

com.parallels.kext.prl_usb_connect    7.0 15054.722853

com.eltima.SyncMate.kext    0.2.5b15

com.apple.filesystems.smbfs    1.7.0

com.apple.driver.AppleHWSensor    1.9.4d0

com.apple.driver.AppleBluetoothMultitouch    66.6

com.apple.filesystems.autofs    3.0

com.apple.driver.AudioAUUC    1.59

com.apple.driver.AGPM    100.12.42

com.apple.driver.AppleMikeyHIDDriver    122

com.apple.driver.AppleHDA    2.1.7f9

com.apple.driver.AppleMikeyDriver    2.1.7f9

com.apple.driver.AppleUpstreamUserClient    3.5.9

com.apple.driver.AppleMCCSControl    1.0.26

com.apple.kext.ATIFramebuffer    7.1.8

com.apple.iokit.IOUserEthernet    1.0.0d1

com.apple.driver.AppleSMCLMU    2.0.1d2

com.apple.Dont_Steal_Mac_OS_X    7.0.0

com.apple.driver.AudioIPCDriver    1.2.2

com.apple.driver.AirPort.Atheros9388    426.35.3

com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.5d4

com.apple.driver.AppleLPC    1.5.3

com.apple.driver.AppleBacklight    170.1.9

com.apple.ATIRadeonX3000    7.1.8

com.apple.driver.AppleIntelHD3000Graphics    7.1.8

com.apple.iokit.SCSITaskUserClient    3.0.3

com.apple.driver.AppleUSBCardReader    3.0.1

com.apple.driver.AppleIRController    312

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

com.apple.BootCache    33

com.apple.iokit.IOAHCIBlockStorage    2.0.1

com.apple.driver.AppleUSBHub    4.5.0

com.apple.driver.AppleEFINVRAM    1.5.0

com.apple.driver.AppleFWOHCI    4.8.9

com.apple.iokit.AppleBCM5701Ethernet    3.0.8b2

com.apple.driver.AppleUSBEHCI    4.5.8

com.apple.driver.AppleAHCIPort    2.2.0

com.apple.driver.AppleACPIButtons    1.4

com.apple.driver.AppleRTC    1.4

com.apple.driver.AppleHPET    1.6

com.apple.driver.AppleSMBIOS    1.7

com.apple.driver.AppleACPIEC    1.4

com.apple.driver.AppleAPIC    1.5

com.apple.driver.AppleIntelCPUPowerManagementClient    167.3.0

com.apple.nke.applicationfirewall    3.2.30

com.apple.security.quarantine    1.1

com.apple.driver.AppleIntelCPUPowerManagement    167.3.0

com.apple.driver.AppleBluetoothHIDKeyboard    152.3

com.apple.driver.AppleHIDKeyboard    152.3

com.apple.driver.AppleMultitouchDriver    220.62.1

com.apple.driver.IOBluetoothHIDDriver    4.0.3f12

com.apple.kext.triggers    1.0

com.apple.driver.AppleAVBAudio    1.0.0d11

com.apple.driver.DspFuncLib    2.1.7f9

com.apple.driver.AppleSMBusController    1.0.10d0

com.apple.iokit.IOSurface    80.0

com.apple.iokit.IOBluetoothSerialManager    4.0.3f12

com.apple.iokit.IOAVBFamily    1.0.0d22

com.apple.iokit.IOSerialFamily    10.0.5

com.apple.driver.AppleHDAController    2.1.7f9

com.apple.iokit.IOHDAFamily    2.1.7f9

com.apple.iokit.IOAudioFamily    1.8.6fc6

com.apple.kext.OSvKernDSPLib    1.3

com.apple.driver.ApplePolicyControl    3.0.16

com.apple.iokit.IO80211Family    320.1

com.apple.driver.AppleSMC    3.1.1d8

com.apple.driver.IOPlatformPluginFamily    4.7.5d4

com.apple.driver.AppleSMBusPCI    1.0.10d0

com.apple.driver.AppleGraphicsControl    3.0.16

com.apple.driver.AppleBacklightExpert    1.0.3

com.apple.driver.AppleThunderboltEDMSink    1.1.3

com.apple.driver.AppleThunderboltEDMSource    1.1.3

com.apple.kext.ATI6000Controller    7.1.8

com.apple.kext.ATISupport    7.1.8

com.apple.iokit.IONDRVSupport    2.3.2

com.apple.driver.AppleIntelSNBGraphicsFB    7.1.8

com.apple.iokit.IOGraphicsFamily    2.3.2

com.apple.iokit.IOFireWireIP    2.2.4

com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.3f12

com.apple.driver.AppleUSBBluetoothHCIController    4.0.3f12

com.apple.iokit.IOBluetoothFamily    4.0.3f12

com.apple.driver.AppleThunderboltDPOutAdapter    1.5.9

com.apple.driver.AppleThunderboltDPInAdapter    1.5.9

com.apple.driver.AppleThunderboltDPAdapterFamily    1.5.9

com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.0.3

com.apple.iokit.IOBDStorageFamily    1.6

com.apple.iokit.IODVDStorageFamily    1.7

com.apple.iokit.IOCDStorageFamily    1.7

com.apple.iokit.IOSCSIBlockCommandsDevice    3.0.3

com.apple.iokit.IOUSBMassStorageClass    3.0.1

com.apple.iokit.IOAHCISerialATAPI    2.0.1

com.apple.iokit.IOSCSIArchitectureModelFamily    3.0.3

com.apple.iokit.IOUSBHIDDriver    4.4.5

com.apple.driver.AppleUSBMergeNub    4.5.3

com.apple.driver.AppleUSBComposite    4.5.8

com.apple.driver.XsanFilter    403

com.apple.driver.AppleThunderboltNHI    1.3.2

com.apple.iokit.IOThunderboltFamily    1.7.4

com.apple.iokit.IOUSBUserClient    4.5.8

com.apple.iokit.IOFireWireFamily    4.4.5

com.apple.iokit.IOEthernetAVBController    1.0.0d5

com.apple.iokit.IONetworkingFamily    2.0

com.apple.driver.AppleEFIRuntime    1.5.0

com.apple.iokit.IOUSBFamily    4.5.8

com.apple.iokit.IOAHCIFamily    2.0.7

com.apple.iokit.IOHIDFamily    1.7.1

com.apple.iokit.IOSMBusFamily    1.1

com.apple.security.sandbox    177.3

com.apple.kext.AppleMatch    1.0.0d1

com.apple.security.TMSafetyNet    7

com.apple.driver.DiskImages    331.3

com.apple.iokit.IOStorageFamily    1.7

com.apple.driver.AppleKeyStore    28.18

com.apple.driver.AppleACPIPlatform    1.4

com.apple.iokit.IOPCIFamily    2.6.8

com.apple.iokit.IOACPIFamily    1.4

Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 4 GB, SMC 1.72f2

Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.35.3

Bluetooth: Version 4.0.3f12, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB

Serial ATA Device: OPTIARC DVD RW AD-5690H

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 3

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3


iMac (27-inch Mid 2011), Mac OS X (10.7.3)
  • 1. Re: Kernel Panic when watching videos (and other random times)?
    baltwo Level 9 Level 9 (60,115 points)

    Most likely suspects are these:

     

    com.parallels.kext.prl_vnic    7.0 15054.722853

    com.parallels.kext.prl_netbridge    7.0 15054.722853

    com.parallels.kext.prl_hid_hook    7.0 15054.722853

    com.parallels.kext.prl_hypervisor    7.0 15054.722853

    com.parallels.kext.prl_usb_connect    7.0 15054.722853

    com.eltima.SyncMate.kext    0.2.5b15

     

    See

     

    What is a kernel panic,
    Technical Note TN2063: Understanding and Debugging Kernel Panics,
    Mac OS X Kernel Panic FAQ,
    Resolving Kernel Panics, and
    Tutorial: Avoiding and eliminating Kernel panics for more details.

  • 2. Re: Kernel Panic when watching videos (and other random times)?
    jenstanl Level 1 Level 1 (0 points)

    The strange thing is I've never used Parallels - I installed it but was never able to get it to install an OS and work. Since it's currently useless I'll try uninstalling it and see if that helps... Thanks

  • 3. Re: Kernel Panic when watching videos (and other random times)?
    jenstanl Level 1 Level 1 (0 points)

    Update... uninstalled Parallels and restarted the system. Got through one video (approximately 5 minutes) that had crashed the system earlier, and about 1.5 minutes into another before it crashed and had to be shut down by hand. Restarted and it crashed again before it had even generated an error report. I shut down by hand again and restarted, and received this error report. Really frustrating. Since SyncMate shows up in both I'll try uninstalling that (haven't used it yet anyway).

     

     

    Interval Since Last Panic Report:  67202 sec

    Panics Since Last Report:          4

    Anonymous UUID:                    C2D8CE98-509C-479E-8073-2DB5BA12E661

     

    Tue Mar 27 16:52:25 2012

    panic(cpu 1 caller 0xffffff80002c266d): Kernel trap at 0xffffff7f818cc267, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x0000000efa226420, CR3: 0x000000001e7ab017, CR4: 0x00000000000606e0

    RAX: 0x0000000000000000, RBX: 0x0000000efa226420, RCX: 0x0000000000000001, RDX: 0x0000000000000010

    RSP: 0xffffff80813639a0, RBP: 0xffffff80813639d0, RSI: 0x0000000000000000, RDI: 0xffffff800d326000

    R8:  0x0000000000000001, R9:  0x0000000efa226420, R10: 0x800000001e7ab017, R11: 0xffffff7f80ebfb00

    R12: 0x0000000067656f70, R13: 0xffffff800d384800, R14: 0xffffff800d326000, R15: 0x0000000000000000

    RFL: 0x0000000000010246, RIP: 0xffffff7f818cc267, CS:  0x0000000000000008, SS:  0x0000000000000010

    CR2: 0x0000000efa226420, Error code: 0x0000000000000002, Faulting CPU: 0x1

     

    Backtrace (CPU 1), Frame : Return Address

    0xffffff8081363660 : 0xffffff8000220702

    0xffffff80813636e0 : 0xffffff80002c266d

    0xffffff8081363880 : 0xffffff80002d7a1d

    0xffffff80813638a0 : 0xffffff7f818cc267

    0xffffff80813639d0 : 0xffffff7f815ff4da

    0xffffff8081363ac0 : 0xffffff7f815e8c5d

    0xffffff8081363b10 : 0xffffff7f815aa10a

    0xffffff8081363b40 : 0xffffff7f815a331f

    0xffffff8081363b70 : 0xffffff80006528bd

    0xffffff8081363be0 : 0xffffff8000652c5c

    0xffffff8081363c40 : 0xffffff800065341b

    0xffffff8081363d80 : 0xffffff80002a3b78

    0xffffff8081363e80 : 0xffffff8000223006

    0xffffff8081363eb0 : 0xffffff8000214829

    0xffffff8081363f10 : 0xffffff800021bb58

    0xffffff8081363f70 : 0xffffff80002aeb80

    0xffffff8081363fb0 : 0xffffff80002d8383

          Kernel Extensions in backtrace:

             com.apple.ATIRadeonX3000(7.1.8)[F4FEA23A-BEEF-313E-B4B8-0E2FB91BC0B9]@0xffffff7 f8158a000->0xffffff7f81820fff

                dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80863000

                dependency: com.apple.iokit.IONDRVSupport(2.3.2)[4B3F84DC-18B3-3897-BC56-4E3940878047]@0xff ffff7f80c8f000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[FE536983-1897-3D6B-965E-24B5A67080DA]@0 xffffff7f80c57000

             com.apple.kext.ATIFramebuffer(7.1.8)[3FEA7F49-3538-32EA-8319-B665CD87A8DC]@0xff ffff7f818c4000->0xffffff7f818d5fff

                dependency: com.apple.iokit.IOACPIFamily(1.4)[A87503EC-9C34-3613-9A86-7296B23BC344]@0xfffff f7f80bdf000

                dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80863000

                dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[FE536983-1897-3D6B-965E-24B5A67080DA]@0 xffffff7f80c57000

                dependency: com.apple.kext.ATISupport(7.1.8)[89B3F21E-C41D-34FD-B7F7-5F98DE677E1E]@0xffffff 7f81400000

     

    BSD process name corresponding to current thread: WindowServer

     

    Mac OS version:

    11D50

     

    Kernel version:

    Darwin Kernel Version 11.3.0: Thu Jan 12 18:47:41 PST 2012; root:xnu-1699.24.23~1/RELEASE_X86_64

    Kernel UUID: 7B6546C7-70E8-3ED8-A6C3-C927E4D3D0D6

    System model name: iMac12,2 (Mac-942B59F58194171B)

     

    System uptime in nanoseconds: 64326055349

    last loaded kext at 28517194106: com.apple.driver.AppleBluetoothHIDKeyboard    152.3 (addr 0xffffff7f81c8e000, size 12288)

    loaded kexts:

    com.eltima.SyncMate.kext    0.2.5b15

    com.apple.driver.AppleHWSensor    1.9.4d0

    com.apple.driver.AppleBluetoothMultitouch    66.6

    com.apple.filesystems.autofs    3.0

    com.apple.driver.AppleMikeyHIDDriver    122

    com.apple.driver.AudioAUUC    1.59

    com.apple.driver.AppleUpstreamUserClient    3.5.9

    com.apple.driver.AppleMCCSControl    1.0.26

    com.apple.driver.AppleHDA    2.1.7f9

    com.apple.driver.AppleMikeyDriver    2.1.7f9

    com.apple.driver.AppleTyMCEDriver    1.0.2d2

    com.apple.driver.AGPM    100.12.42

    com.apple.kext.ATIFramebuffer    7.1.8

    com.apple.iokit.IOUserEthernet    1.0.0d1

    com.apple.driver.AppleSMCLMU    2.0.1d2

    com.apple.Dont_Steal_Mac_OS_X    7.0.0

    com.apple.driver.AudioIPCDriver    1.2.2

    com.apple.driver.AirPort.Atheros9388    426.35.3

    com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.5d4

    com.apple.driver.AppleLPC    1.5.3

    com.apple.driver.AppleMuxControl    3.0.16

    com.apple.driver.AppleBacklight    170.1.9

    com.apple.ATIRadeonX3000    7.1.8

    com.apple.driver.AppleIntelHD3000Graphics    7.1.8

    com.apple.driver.AppleIRController    312

    com.apple.iokit.SCSITaskUserClient    3.0.3

    com.apple.driver.AppleUSBCardReader    3.0.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

    com.apple.BootCache    33

    com.apple.iokit.IOAHCIBlockStorage    2.0.1

    com.apple.driver.AppleUSBHub    4.5.0

    com.apple.driver.AppleFWOHCI    4.8.9

    com.apple.iokit.AppleBCM5701Ethernet    3.0.8b2

    com.apple.driver.AppleEFINVRAM    1.5.0

    com.apple.driver.AppleAHCIPort    2.2.0

    com.apple.driver.AppleUSBEHCI    4.5.8

    com.apple.driver.AppleUSBUHCI    4.4.5

    com.apple.driver.AppleACPIButtons    1.4

    com.apple.driver.AppleRTC    1.4

    com.apple.driver.AppleHPET    1.6

    com.apple.driver.AppleSMBIOS    1.7

    com.apple.driver.AppleACPIEC    1.4

    com.apple.driver.AppleAPIC    1.5

    com.apple.driver.AppleIntelCPUPowerManagementClient    167.3.0

    com.apple.nke.applicationfirewall    3.2.30

    com.apple.security.quarantine    1.1

    com.apple.driver.AppleIntelCPUPowerManagement    167.3.0

    com.apple.driver.AppleBluetoothHIDKeyboard    152.3

    com.apple.driver.AppleHIDKeyboard    152.3

    com.apple.driver.AppleMultitouchDriver    220.62.1

    com.apple.driver.IOBluetoothHIDDriver    4.0.3f12

    com.apple.kext.triggers    1.0

    com.apple.driver.AppleAVBAudio    1.0.0d11

    com.apple.driver.AppleHDAHardwareConfigDriver    2.1.7f9

    com.apple.driver.DspFuncLib    2.1.7f9

    com.apple.driver.AppleSMBusController    1.0.10d0

    com.apple.iokit.IOFireWireIP    2.2.4

    com.apple.iokit.IOSurface    80.0

    com.apple.iokit.IOBluetoothSerialManager    4.0.3f12

    com.apple.iokit.IOAVBFamily    1.0.0d22

    com.apple.iokit.IOSerialFamily    10.0.5

    com.apple.driver.AppleHDAController    2.1.7f9

    com.apple.iokit.IOHDAFamily    2.1.7f9

    com.apple.iokit.IOAudioFamily    1.8.6fc6

    com.apple.kext.OSvKernDSPLib    1.3

    com.apple.driver.ApplePolicyControl    3.0.16

    com.apple.iokit.IO80211Family    320.1

    com.apple.driver.AppleSMC    3.1.1d8

    com.apple.driver.IOPlatformPluginFamily    4.7.5d4

    com.apple.driver.AppleSMBusPCI    1.0.10d0

    com.apple.driver.AppleGraphicsControl    3.0.16

    com.apple.driver.AppleBacklightExpert    1.0.3

    com.apple.driver.AppleThunderboltEDMSink    1.1.3

    com.apple.driver.AppleThunderboltEDMSource    1.1.3

    com.apple.kext.ATI6000Controller    7.1.8

    com.apple.kext.ATISupport    7.1.8

    com.apple.iokit.IONDRVSupport    2.3.2

    com.apple.driver.AppleIntelSNBGraphicsFB    7.1.8

    com.apple.iokit.IOGraphicsFamily    2.3.2

    com.apple.driver.AppleFileSystemDriver    13

    com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.3f12

    com.apple.driver.AppleUSBBluetoothHCIController    4.0.3f12

    com.apple.iokit.IOBluetoothFamily    4.0.3f12

    com.apple.driver.AppleThunderboltDPOutAdapter    1.5.9

    com.apple.driver.AppleThunderboltDPInAdapter    1.5.9

    com.apple.driver.AppleThunderboltDPAdapterFamily    1.5.9

    com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.1

    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.0.3

    com.apple.iokit.IOBDStorageFamily    1.6

    com.apple.iokit.IODVDStorageFamily    1.7

    com.apple.iokit.IOCDStorageFamily    1.7

    com.apple.iokit.IOUSBHIDDriver    4.4.5

    com.apple.iokit.IOAHCISerialATAPI    2.0.1

    com.apple.iokit.IOSCSIBlockCommandsDevice    3.0.3

    com.apple.iokit.IOUSBMassStorageClass    3.0.1

    com.apple.iokit.IOSCSIArchitectureModelFamily    3.0.3

    com.apple.driver.AppleUSBMergeNub    4.5.3

    com.apple.driver.AppleUSBComposite    4.5.8

    com.apple.driver.XsanFilter    403

    com.apple.driver.AppleThunderboltNHI    1.3.2

    com.apple.iokit.IOThunderboltFamily    1.7.4

    com.apple.iokit.IOUSBUserClient    4.5.8

    com.apple.iokit.IOFireWireFamily    4.4.5

    com.apple.iokit.IOEthernetAVBController    1.0.0d5

    com.apple.iokit.IONetworkingFamily    2.0

    com.apple.iokit.IOAHCIFamily    2.0.7

    com.apple.iokit.IOUSBFamily    4.5.8

    com.apple.driver.AppleEFIRuntime    1.5.0

    com.apple.iokit.IOHIDFamily    1.7.1

    com.apple.iokit.IOSMBusFamily    1.1

    com.apple.security.sandbox    177.3

    com.apple.kext.AppleMatch    1.0.0d1

    com.apple.security.TMSafetyNet    7

    com.apple.driver.DiskImages    331.3

    com.apple.iokit.IOStorageFamily    1.7

    com.apple.driver.AppleKeyStore    28.18

    com.apple.driver.AppleACPIPlatform    1.4

    com.apple.iokit.IOPCIFamily    2.6.8

    com.apple.iokit.IOACPIFamily    1.4

    Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 4 GB, SMC 1.72f2

    Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.35.3

    Bluetooth: Version 4.0.3f12, 2 service, 18 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB

    Serial ATA Device: OPTIARC DVD RW AD-5690H

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 3

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3

     

    Message was edited by: jenstanl

  • 4. Re: Kernel Panic when watching videos (and other random times)?
    jenstanl Level 1 Level 1 (0 points)

    Just watched a ton of videos and no panics - hoping it's fixed! Thanks baltwo!

  • 5. Re: Kernel Panic when watching videos (and other random times)?
    baltwo Level 9 Level 9 (60,115 points)

    So, removing the com.eltima.SyncMate.kext solved the issue. If so, then it was most likely interfering with your video card. You might pass that info onto Eltima.

  • 6. Re: Kernel Panic when watching videos (and other random times)?
    jenstanl Level 1 Level 1 (0 points)

    Thanks - have only had one panic in the past 24 hours (just a bit ago). The screensaver was on with a chat program in the background, computer was idle about 45 minutes. Can't find any odd programs glancing through the report - thoughts on the cause of the crash?

     

    Interval Since Last Panic Report:  88047 sec

    Panics Since Last Report:          5

    Anonymous UUID:                    C2D8CE98-509C-479E-8073-2DB5BA12E661

     

    Wed Mar 28 20:54:57 2012

    panic(cpu 0 caller 0xffffff80002c266d): Kernel trap at 0xffffff7f81c37376, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0xffffffffff800d32, CR3: 0x0000000055175032, CR4: 0x00000000000606e0

    RAX: 0x0000000000000000, RBX: 0xffffff800c330200, RCX: 0x0000000000000003, RDX: 0x0000000000000001

    RSP: 0xffffff800010bda8, RBP: 0xffffff800010bdb0, RSI: 0x0000000000000003, RDI: 0x0000000000000000

    R8:  0xffffff7f81c37376, R9:  0x00000000389d28da, R10: 0x8000000055175032, R11: 0xffffff80002d8200

    R12: 0xffffff80008926a0, R13: 0xffffff800023cea0, R14: 0xffffff807a625000, R15: 0xffffff80008ba4c0

    RFL: 0x0000000000010082, RIP: 0xffffff7f81c37376, CS:  0x0000000000000008, SS:  0x0000000000000010

    CR2: 0xffffffffff800d32, Error code: 0x0000000000000002, Faulting CPU: 0x0

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff800010ba60 : 0xffffff8000220702

    0xffffff800010bae0 : 0xffffff80002c266d

    0xffffff800010bc80 : 0xffffff80002d7a1d

    0xffffff800010bca0 : 0xffffff7f81c37376

    0xffffff800010bdb0 : 0xffffff800022d87c

    0xffffff800010bdf0 : 0xffffff800022cdba

    0xffffff800010be30 : 0xffffff800022ddaf

    0xffffff800010be50 : 0xffffff800024022f

    0xffffff800010bea0 : 0xffffff800023cf75

    0xffffff800010bed0 : 0xffffff800023e75e

    0xffffff800010bf20 : 0xffffff80002b20d2

    0xffffff800010bf50 : 0xffffff80002c7859

    0xffffff800010bf80 : 0xffffff80002c2790

    0xffffff800010bfd0 : 0xffffff80002d7bd2

    0xffffff8080c5b8e0 : 0xffffff800022d2e5

    0xffffff8080c5b920 : 0xffffff800022dfd0

    0xffffff8080c5b980 : 0xffffff800022f383

    0xffffff8080c5b9e0 : 0xffffff800021e592

    0xffffff8080c5ba00 : 0xffffff7f81601491

    0xffffff8080c5ba80 : 0xffffff7f8160102b

    0xffffff8080c5bad0 : 0xffffff7f815d8c46

    0xffffff8080c5bb20 : 0xffffff7f8159a10a

    0xffffff8080c5bb50 : 0xffffff7f8158325e

    0xffffff8080c5bb70 : 0xffffff80006528f4

    0xffffff8080c5bbe0 : 0xffffff8000652c5c

    0xffffff8080c5bc40 : 0xffffff800065341b

    0xffffff8080c5bd80 : 0xffffff80002a3b78

    0xffffff8080c5be80 : 0xffffff8000223006

    0xffffff8080c5beb0 : 0xffffff8000214829

    0xffffff8080c5bf10 : 0xffffff800021bb58

    0xffffff8080c5bf70 : 0xffffff80002aeb80

    0xffffff8080c5bfb0 : 0xffffff80002d8383

          Kernel Extensions in backtrace:

             com.apple.driver.AppleIntelCPUPowerManagement(167.3)[E08EC0D7-C364-3C57-A377-88 7B36241B1C]@0xffffff7f81c36000->0xffffff7f81c5ffff

             com.apple.ATIRadeonX3000(7.1.8)[F4FEA23A-BEEF-313E-B4B8-0E2FB91BC0B9]@0xffffff7 f8157a000->0xffffff7f81810fff

                dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80863000

                dependency: com.apple.iokit.IONDRVSupport(2.3.2)[4B3F84DC-18B3-3897-BC56-4E39408

    Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 4 GB, SMC 1.72f2

    Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.35.3

    Bluetooth: Version 4.0.3f12, 2 service, 18 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB

    Serial ATA Device: OPTIARC DVD RW AD-5690H

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 3

    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2

    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3

  • 7. Re: Kernel Panic when watching videos (and other random times)?
    baltwo Level 9 Level 9 (60,115 points)

    Your video card keeps popping up. Run the Apple Hardware Test program, extended tests, at least twice.

  • 8. Re: Kernel Panic when watching videos (and other random times)?
    jenstanl Level 1 Level 1 (0 points)

    Update... took it into the apple store shortly after my previous post (it continued to have daily problems). They could not replicate the issue in the store, nor could I replicate it when we set it up at the Genius Bar to test it. It came home doing the same thing, so they suggested to wipe the system completely and reinstall Lion since the partial reinstall had not worked. It seemed fine for about a month, and then began glitching again. I have not received a single notice of a kernel panic, but I don't really know what else to classify it as. I got a video clip of it after it started to glitch when scrolling -- this is about the 10th crash today (finally just gave up and booted up my PC laptop).

     

    http://www.youtube.com/watch?v=gXPHVEu3qoM

     

    Notes from video -

    Have taken it to the Apple store for this, they could not replicate the issue. Suggested I wipe the system and start over. I did, and it was fine for about a month, then began again. Can't watch video or it crashes, often crashes even if I don't. This was after a "fresh" restart, started recording after some scrolling induced flickers.

     

    Mouse (49% battery) and keyboard (28% battery). wifi connection through AT&T U-Verse. Cannot test a hard line connection. Crashes using Safari 5.1.7 or Firefox 13.0. Other programs running vary, but no consistency in crashes (most common is Trillian 1.3.37, but crashes even if that isn't open). 27" iMac running Mac OS X 10.7.4, (2.7 GHz Intel Core i5, 4 GB memory, AMD Radeon HD 6770M 512 MB)

     

    If there's any more information I can provide that would be helpful just let me know... I'd really like to be able to use my computer instead of having a giant expensive paperweight. :-\

  • 9. Re: Kernel Panic when watching videos (and other random times)?
    baltwo Level 9 Level 9 (60,115 points)

    jenstanl wrote:

    Mouse (49% battery) and keyboard (28% battery). wifi connection through AT&T U-Verse. Cannot test a hard line connection.

    Why not? It surely points to the wireless/WiFi stuff. I don't use any, but did the geniuses try wirelessly? If not, make another trip or find a friend with a wired connection and peripherals.

  • 10. Re: Kernel Panic when watching videos (and other random times)?
    jenstanl Level 1 Level 1 (0 points)

    I didn't think there was a direct hook-up on the router -- found one and tested it, still crashed. Tried wired keyboard and mouse, still crashed.

     

    The geniuses tried both wired and wireless connections without issue. I don't understand why it wouldn't crash in the store but will crash within 2 2-3 minute videos at home? We tested several videos in the store with no issue using wifi. Going to try having AT&T check the internet / routers in case that's the problem, before I haul it back to the Apple store again. Any other suggestions on stuff to try?

  • 11. Re: Kernel Panic when watching videos (and other random times)?
    baltwo Level 9 Level 9 (60,115 points)

    Good sleuthing so far. Sorry you've not resolved the problem. Do note that if you have AppleCare extended warranty and you're within 50 miles (80 KM) of an Apple repair station, you're eligible for onsite repair since yours is a desktop machine. BTW, if you don't, get it if you purchased the machine's less than a year ago.