Q: Error message 0x80092013

Hi,

I did a little more research on web about this and doing a simply query of "0x80092013" on Google curiously I found these articles in Microsoft KB site:

Windows Vista: http://support.microsoft.com/kb/2639180

Windows 7: http://support.microsoft.com/kb/2615174

It really makes a lot of sense to me, as in my first post I was suspecting something related to security certificates revocation. Once I connect my computer in corporate domain/network, iTunes started work fine. Seems that Vista could check the certificates revocation then.

If you go through the whole KB you see there are issues related to Crypt library and I searched my Vista computer and I found that I do not have this security patch applied neither the crypto version is the same indicated in the KB. You can check the installed updates going to Control Panel \ Security \ View Installed Updates and crypt dll is in Windows\system32 folder (32 bits version Crypt32.dll).

Unfortunately I cannot apply this patch in my computer now because at this moment I do not have problems but I think it worth a try for who still facing this issue.

Warning: do not apply this fix if you have a newer version of the crypt dll.

My suggestion: do an windows update first, apply service packages if possible and then do the tests.

Good luck and let us know the results!

BR

Thanks Celso - the hotfix worked!  I can now sign into the store!

Still can't use iTunes Match - same error message.  But at least iTunes is back to being no more broken than it was in 10.5 & I can live with that!

Thanks Celso! The hotfix solved my issue.

Just heard that Apple have released an update for 10.6 (10.6.1).

I have installed it and everything is now working perfectly again!  I can log in, authorize and do not see any  "unable to log into itunes store (0x80092013)" issues.  Funny about how they are not mentioning anything to do with this issue in the release notes.

Anyone still with issue, give it a go - hopefully this will resolve issues for a lot of people.

Just downloaded and installed, and now updating...

I have uninstalled and reinstalled the Itunes update several times and continue to get the 0x80092013.  I am not a computer expert but have tried everything that I have read online to try and have not had any luck.  I am running Windows Vista and have installed all the updates.  Any additional help would be appreciated.

I am not on Windows Vista, but I will advise this only beacuse it was the only thing I found that worked. Simply go to the "add/remove hardware" part of your computer. Delete everything that has the word "apple" in it along with iTunes. After you successfully remove all Apple programs off of your computer, go and reinstall itunes. I installed 10.5 but it wouldn't let me open it because there was a new update out. It forced me to get the update, and once I updated my iTunes, everything worked like a charm. I hope this helps. I am no computer expert either, so I can't tell you why this works, all I know is that it fixed my computer.

Thanks so much, I´d tried everything and nothing worked till I see your comment and as easy as that just check your date in your pc

Running Windows 7. Have been having trouble with iTunes for about 18 months now. Started with a -1202 error when redeeming that has just gotten worse with successive updates. Worked with an Apple rep off and on for about a month last year but gave up when her suggestion was to reload Windows (all other programs work). Lost initial iTunes Store access a few months ago but used to be able to search by artist, then that went away. When I loaded the latest version (11.0.3), my -1202 error changed to the 0x80092013 error described in this thread. I have the same log file error messages listed. Tried the hot fix but that didn't work. Have tried everything under the sun I could find online. Noticed that most of this traffic stopped about a year ago with 10.5 and 10.6. Are people still having this issue?

Yes. I am still having the same problems. Nothing seems to work for me.

Thanks! That fixed it for me on the latest version.

thanks buddy.. the system date was the culprit causing the error. once i set the date correctly itunes store got working fine.. thanks a lot

I am going to try this let you know if it worked

Same problem here

Windows 8 x64, iTunes 11.1 iPhone 4S, iOS7

[com.apple.iTunes iTunes.exe] CertVerifyCertificateChainPolicy failed with error 0x80092013

I've try ALL, same f*"** error

I have tried all the suggestions on these boards, I still get the 0x80092013 error.  I also cannot connect to itunes when I run the diagostics.  I pretty much have run out of ideas.  I have not been able to get to the itunes store for 5 months now.  Anyone have any magic bullets ?  I have tried most if not all of the things already suggested.

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Gateway DX4840

iTunes 11.1.0.126

QuickTime 7.7.4

FairPlay 2.5.16

Apple Application Support 2.3.6

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.0.0.117

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0038BA500C7C9A48

Current user is not an administrator.

The current local date and time is 2013-10-02 10:52:57.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) HD Graphics

**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: 00a4752a79458f42fa10ade5dca79af2

iPodService 11.1.0.126 (x64) is currently running.

iTunesHelper 11.1.0.126 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name:          {AA55A990-4430-48A6-B1FA-FF4BDC8A4468}

Description:          Realtek PCIe GBE Family Controller

IP Address:          192.168.1.136

Subnet Mask:          255.255.255.0

Default Gateway:          192.168.1.1

DHCP Enabled:          Yes

DHCP Server:          192.168.1.1

Lease Obtained:          Wed Oct 02 10:43:49 2013

Lease Expires:          Thu Oct 03 10:43:49 2013

DNS Servers:          75.75.76.76

                    75.75.75.75

                    192.168.1.1

Active Connection:          LAN Connection

Connected:          Yes

Online:                    Yes

Using Modem:          No

Using LAN:          Yes

Using Proxy:          No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.

Basic connection to the store failed.

An unknown error occurred (0x80092013).

Connection attempt to Gracenote server was successful.

The network connection timed out.

Last successful iTunes Store access was 2013-05-14 13:15:56.