9 Replies Latest reply: Mar 28, 2012 6:49 PM by rfhmac
rfhmac Level 1 Level 1 (0 points)

I have an Apple WiFi Airport Extreme with Time Capsule attached via Ethernet to my Mac laptop running OSX 10.7.3. The 802.11 will not operate in wireless mode when the Clear G4 dongle USB is operating. I'd like to buy an iPad, but cannot get local wireless signal that uses Clear communications as the WiMax interface. The WiFi will not generate a signal even when the Clear modem is used from which I get a telephone dial tone.

 

It all used to work fine when the ISP was Time Warner or AT&T. Why not Clear?


Time Capsule / 802.11 WiFi, Mac OS X (10.7.3), Using Clear G4 via USB
  • 1. Re: Why won't the Time Capsule / WiFi work with the Clear G4?
    rigormortis Level 2 Level 2 (220 points)

    To anyone who reads this post:

     

    The Original Poster is talking about Clearwire 4G, and not some kind of clear/transparant Apple G4.

     

    From what it sounds like to me Rthmac you are saying you cannot connect the Time Capsule/Airport Extreme to a usb stick ?? You have to use the modem to share the connection ??? I don't fully understand your post. It is normal for any kind of router more or less not to be able to support being connected to a usb stick. The only way you are going to connect your Airport/Time Capsule to Clearwire is if you use the desktop Clearwire modem. There are routers that can use a Clearwire usb stick or a pcmcia/cardbus modem as the modem --  that connects into the router,but the Airport Extreme is not one of them. Your best bet is to only use the Clearwire usb stick for internet on the road, and to use the regular Clearwire modem at home. That is exactly one of the packages that Clearwire offers.

     

    If i misunderstood your post, and anytime a seperatate computer is connected to the internet via a Clearwire usb stick, and the airport / time capsule goes out (on a different modem / isp) because of some kind of interference, then you need to specify it. your post is very confusing and it could be understood more then one way.

  • 2. Re: Why won't the Time Capsule / WiFi work with the Clear G4?
    Bob Timmons Level 9 Level 9 (78,505 points)

    I was about to reply when I noticed that rigormortis had already done so.

     

    If you are connecting a USB modem to the USB port on either the AirPort Extreme or Time Capsule.....this will not work.

     

    The USB port on the AirPort Extreme and Time Capsule will support a printer and/or a hard drive...but that's it.

     

    USB modems are not supported.

  • 3. Re: Why won't the Time Capsule / WiFi work with the Clear G4?
    rfhmac Level 1 Level 1 (0 points)

    The Clear G4 USB stick is placed in the laptop, not the AP/TC. When I used the desktop Clear Modem to input the WiMax signal into the internet port on the AP/TC, the WiFi signal was not generated. None of my Mac laptops would pick up a WiFi signal, even when tested in the same room. The laptops would only pick up the internet when linked by Ethernet wire, under that arrangement.

    When the G4 USB stick was used into the USB port on the laptop, the AP/TC needed to be wired via Ethernet. If the Ethernet wire went to the Internet port on AP/TC, no WiFi signal was generated. When the Wire went from laptop to one of the Ethernet ports on AP/TC, Time Machine will back up, but an amber light flashes.

    Looks like with either Clear G4 modem method, the AP/TC will not generate a wireless WiFi signal. I fully recognize that the USB slot on the AP/TC is not for WiMax G4 USB stick input. It also seems that the AP/TC Internet inptut port will not accept the Clear G4 input to generate a WiFi signal. Could this be a means of Apple preventing Clear G4 users from operating an iPAD wirelessly through their AP/TC, thus bypassing AT&T cell towers to optimize speed and utility? I already paid Clear for their services as an excellent G4 provider, but cannot see why I must be forced to pay a separate ISP provider just to use Apple tablets.

    Thanks to Timmons & Rigormortis for their consideration.

  • 4. Re: Why won't the Time Capsule / WiFi work with the Clear G4?
    Bob Timmons Level 9 Level 9 (78,505 points)

    I cannot provide an answer for you since you are asking about decisions that have been made by Apple and/or Clear marketing and management.

     

    If you want to provide feedback to Apple, you can do so here:

     

    Apple - iPad - Feedback

     

    I don't have a specific link for Clear, but you might start here:

     

    Contact Us

     

    But, you might also think about a post on the Clear support area as follows:

     

    Why won't Clear G4 work with Time Capsule / WiFi?

  • 5. Re: Why won't the Time Capsule / WiFi work with the Clear G4?
    rigormortis Level 2 Level 2 (220 points)

    the only things i can suggest is to place the clearwire 4g modem at least 30 feet away from the airport/time capsule and to try different wifi channels.

     

    if that does not improve the situatuon then you need to call clearwire techinical support and ask them if they haveany ideas, maybe you need the modem swapped out, or need further instructions/advice

  • 6. Re: Why won't the Time Capsule / WiFi work with the Clear G4?
    rfhmac Level 1 Level 1 (0 points)

    Here is from CLEAR support:

     

     

     

     

     

     

     

     

     

     

     

     

    Hello Robert Hofmann. Please wait while we find a CLEAR specialist to help you.
    Your question is: I have an Apple WiFi Airport Extreme with Time Capsule attached via Ethernet to my Mac laptop running OSX 10.7.3. The 802.11 will not operate in wireless mode when the Clear G4 dongle USB is operating. I'd like to buy an iPad, but cannot get local wireless signal that uses Clear communications as the WiMax interface. The WiFi will not generate a signal even when the Clear modem is used from which I get a telephone dial tone. The Clear G4 USB stick is placed in the laptop, not the AP/TC. When I used the desktop Clear Modem to input the WiMax signal into the internet port on the AP/TC, the WiFi signal was not generated. None of my Mac laptops would pick up a WiFi signal, even when tested in the same room. The laptops would only pick up the internet when linked by Ethernet wire, under that arrangement. When the G4 USB stick was used into the USB port on the laptop, the AP/TC needed to be wired via Ethernet. If the Ethernet wire went to the Internet port on AP/TC, no WiFi signal was generated. When the Wire w

     

    You have been connected to Sonny.

    Sonny:  Thank you for contacting Clear, my name is Sonny. Pleased to meet you online. So I can help, may I please have the 10 digits of your phone number?

    Robert Hofmann:  The Clear G4 USB stick is placed in the laptop, not the AP/TC. When I used the desktop Clear Modem to input the WiMax signal into the internet port on the AP/TC, the WiFi signal was not generated. None of my Mac laptops would pick up a WiFi signal, even when tested in the same room. The laptops would only pick up the internet when linked by Ethernet wire, under that arrangement.
    When the G4 USB stick was used into the USB port on the laptop, the AP/TC needed to be wired via Ethernet. If the Ethernet wire went to the Internet port on AP/TC, no WiFi signal was generated. When the Wire went from laptop to one of the Ethernet ports on AP/TC, Time Machine will back up, but an amber light flashes.
    Looks like with either Clear G4 modem method, the AP/TC will not generate a wireless WiFi signal. I fully recognize that the USB slot on the AP/TC is not for WiMax G4 USB stick input. It also seems that the AP/TC Internet inptut port will not accept the Clear G4 input to generate a WiFi signal. Cou

    Robert Hofmann:  5123275651

    Sonny:  May I have your first and last name please?

    Robert Hofmann:  Robert Hofmann

    Sonny:  Thank you.

    Sonny:  I understand you are unable to get a WiFi connection using your USB device, correct?

    Robert Hofmann:  Correct. Clear G4 seems to be incompatible with the Apple TC WiFi by any means.

    Sonny:  I do apologize for the inconvenience. I will be glad to assist you with this matter.

    Sonny:  Please be informed that the USB device does not have WiFi connection.

    Sonny:  It can only be used on one computer.

    Sonny:  Furthermore...

    Sonny:  the connection manager software for the USB devices is not compatible on Mac OSX 10.7.3

    Robert Hofmann:  So Clear G4 cannot work with any wireless router, or just the Mac TC WiFi? Was this a corporate decision to make Mac wireless device users forced to buy another contract with AT&T?

    Sonny:  Yes, it cannot be used on wireless router too.

    Sonny:  However, you have the option to upgrade your USB device to a Clearspot device in order to have WiFi connection.

    Robert Hofmann:  That is unfortunate. I may be forced to return to TW Cable for provision of high speed fixed site Internet ISP and digital phone. Then relegate Clear only for remote USB stick when out of office.

    Sonny:  Are you interested in upgrading your device?

    Sonny:  I understand your concern.

    Robert Hofmann:  Yes, I am interested in being able to make the WiFi router run on the Clear system.

    Sonny:  That's great!

    Sonny:  Robert, you need to purchase the Clearspot device when upgrading.

    Sonny:  We do have the Clearspot 4G for $79.99, Apollo for $99.99 and the Clearspot Voyager for $124.99; plus $9.95 shipping fee.

    Robert Hofmann:  How does the Clearspot device connect with the router? What kind of connection by wire: Ethernet or USB?

    Sonny:  The Clearspot already has a built it wireless router that's why you can connect to it via WiFi.

    Sonny:  You can connect multiple WiFi enabled devices on a Clearspot device at the same time.

    Sonny:  *built in

    Robert Hofmann:  I realize that the new G4 Clear device is a wireless router, but then I cannot use the Apple Time capsule for backups. Also, purchasing the Clearspot means another account, in addition to the two I already have (USB & Phone Modem).

    Sonny:  It will only replaced your USB device.

    Sonny:  Please let me know if you want to upgrade your device now.

    Robert Hofmann:  Thank you for answering my questions. I need to consider the options for my system further. Out.

    Sonny:  You're most welcome, Robert. And I understand your concern.

     

    Looks like a conscious effort to block Apple TC/WiFi users from linking their wireless devices (iPAD) to the Internet via CLEAR G4. Seems like I must return to a fixed cable provider as the main ISP through the Apple TC/WiFi, then relegate Clear G4 to remote utilization for a single device. Disappointing restriction, but not unexpected.

  • 7. Re: Why won't the Time Capsule / WiFi work with the Clear G4?
    rigormortis Level 2 Level 2 (220 points)

    they dont know what they are talking about. call back and ask them why the desktop modem cannot connect to the time capsule.

     

    you need a clearwire modem. its in the faq. you do not need a clearwire hotspot.. when complaining say that the clearwire hotspot is not a 802.11n device and it will likley slow down your wireless backups to the time capsule

     

    your never going to get the usb stick to talk to the airport/time capsule. it will never work that way its not clears fault. none of the comapnies usb sticks can work with routers unless they are specfically designed to work

     

     

    from some light googling it sounds like you need to dmz the internet to the airport extreme using the clearwire modem. because the clearwire modem cannot be put in bridge mode

     

    im defining a clearwire modem as sometthing like clearwire modem model #WIMAX-RSU

     

    if you already have a clearwire modem and you are able to get a dial tone from it, then i would double check your dmz settings to the airport extreme, and call them back. and keep calling them until you get the right answer

     

    if they can't help you then your only choice is to cancel clearwire.

     

    another thing to do is to probably put the airport extreme on a differenet subnet. like 10.0.1.1 or 172.16.1.1

     

    for more ideas see this thread

    http://www.dslreports.com/forum/r23769000-Airport-extreme-and-WIMAX

  • 8. Re: Why won't the Time Capsule / WiFi work with the Clear G4?
    rigormortis Level 2 Level 2 (220 points)

    also when i said to keep the clearwire modem 30 feet awway from the airport, i based that on something like the at&t/cisco microcell, even tho it is not on the same frequency, it can play havoc with a wireless router if placed

    directly next to it

  • 9. Re: Why won't the Time Capsule / WiFi work with the Clear G4?
    rfhmac Level 1 Level 1 (0 points)

    Success! This is what I did to make a wireless network, connecting multiple computers simultaneously, with backups to Time Capsules, routing to WiMax Clear 4G for wireless ISP. Getting Mac TC/802.11N to work with the Clear 4G table top modem was pretty mysterious, but here goes..

     

    Power down and disconnect all wires.

    Connect the Clear 4G Desk modem by Ethernet cables to Clear Phone router. Power up the phone router. Connect the telephone and test for dial tone.

    Connect the Ethernet output to the WAN port of a Netgear Firewall router, then power up the router.

    Connect to one computer by Ethernet cable only, then boot it up, communicating only by wire, not WiFi.

    Connect one Ethernet output from the NetGear router to the powerless Mac TC/WiFi WAN slot.

    Power up the TC/WiFi 802.11 and immediately use the end of a paperclip to push in the back reset button.

    Give the TC/WiFi some patience, as the front LED will glow amber, then blink for at least 5 minutes as it resets.

    Once the light turns green on the TC/WiFi, get on the wired computer. Test for both a WiFi signal and Ethernet connection.

    Turn on Airport WiFi on the computer and watch for the signal from the TC/WiFi (NOT a local network, which can be made but will not connect to the internet).

    Connect when power down any other computers or printers. Then turn them on to access the wireless signal fro TC/WiFi.

    I did not have to pay any manual setting games the subnets, masks, or anything else.

    Once pleased with WiFi through the TC to each machine, then I further tested whether a simulataneous wired Ethernet cable would interfere with the WiFi -- it does not, except that I ran the wires out of the LAN ports on the NetGear, not the Mac TC/WiFi.

     

    Conclusion: The intervening NetGear router allowed the WAN signal to be altered before entering the TC/WiFi unit. I have no explanation why this occurred. Perhaps pushing the reset on the TC/WiFi also helped.

     

    Now I can go WiFi to 4G Wimax on multiple computers simultaneously, with Time Capsule capability, without purchasing any hardware besides the Clear 4G modem. No need now to get another AT&T contract account, nor purchase the more expensive 4G WiFi version of the iPad tablet. Because of the TC/Wifi backup HD and router capability in one unit, a Clearspot 4G is unnecessary in this arrangement. The Clear 4G USB stick is relegated to remote application, or during power outages. Basically, only a simple Clear desk top modem with phone splitter and an old NetGear router provides local network wireless, wired and phone services.

     

    FYI, after porting over the phone # from AT&T to Clear, I put a 2:1 RJ spitter into the wall port. I then disconnected the house phone network from the phone company box where the street wire comes in. Free from the phone company, the Clear splitter phone RJ-11 wire was connected to the 2:1 splitter at the wall. The other port at the wall splitter provided an access for phone wire back to my phone/fax machine. The 12V signal was also distributed throughout the telephone wires of the house, now that the phone company connection was terminated at the box. That makes the home phone lines, including security system, all connect through one Clear WiMax modem, along with ISP. Backup, in case of power interruption, is the Clear USB stick for internet and a cell phone for the security system.

     

    Hope it works for others. Very pleased not to need extraneous phone company contracts, nor the more expensive 4G version of the iPAD.