11 Replies Latest reply: May 30, 2014 1:31 PM by Gbrandt55
markrox7 Level 1 Level 1 (55 points)

I'm restoring my iPhone 4S from my iCloud backup. Everything was fine until my camera roll stopped downloading. It's stuck at "Downloading 288 of 415" of my photos. Everything else has been restored and is working fine.

I was disconnected from my wifi for a little bit (which paused the restore), and now it won't resume, even though I'm back on Wifi. Any suggestions?


iPhone 4S, iOS 5.1
  • 1. Re: iCloud Restore Not Resuming
    Jeezy85 Level 1 Level 1 (0 points)

    i have the same prblem and its winding me up...

     

    no one has a solution

  • 2. Re: iCloud Restore Not Resuming
    markrox7 Level 1 Level 1 (55 points)

    When I came back and connected to my Wi-Fi at home, I let my phone sit for a few hours and eventually the rest of my camera roll downloaded from iCloud. I got lucky, but I read online that a hard reset, by holding both the home and lock buttons at the same time, will do the trick as well. I didn't do this though, and so I'm not sure if it'll help.

  • 3. Re: iCloud Restore Not Resuming
    jmt126 Level 1 Level 1 (0 points)

    I did a language change which locked up my iphone 4. I then did a hard reset.

     

    It has started again so it may just need to be reset occasionally but it is working so far. I have 1000+ photos.

  • 4. Re: iCloud Restore Not Resuming
    Sleepyneol Level 1 Level 1 (0 points)

    hi, actually i had the same problems few hours back, i had some lagging problems after upddated with IOS 5.1 on my iphone 4 few months back, and its getting lagger and lagger each days, and i follow some solution given online and reinstall my IOS, after that i got stuck at the restoring from icloud backup section, then reset IOS again and do it with a few older backup, and it works. and also while during the restoring period i just kept touching the screen making sure the phone doesnt fall into sleep mode, yes i know its very time annoying with doing all that, but it works for me, i got all things back to normal as it used to be, and it took me 5 hours doing that. i hope u find my method useful. X3.... and also i think im going to change the backup back to the old fashion ways, through itune with my laptop instead of taking chances with icloud not working again... i guess this icloud thing still not very stable yet, lots of bugs and problems if u did what i did for the pass few hours while waiting the restoring, u will find tons of forums talking bout problems each and everydays.... wish u luck buddy X3... peace

  • 5. Re: iCloud Restore Not Resuming
    markrox7 Level 1 Level 1 (55 points)

    Just a quick tip, you can change the settings on your iPhone so it doesn't ever go to sleep (Settings.app>General>Auto Lock>Never). But yea, I think the backup was just slow and it needed some time to completely download and work.

  • 6. Re: iCloud Restore Not Resuming
    soccer1212 Level 1 Level 1 (0 points)

    I'm having the same trouble with downloading photos from iCloud I erased my backup on iCloud and instead backed it up to my computer, but it still says downloading photos. Do you have any idea on what I should do? I have an iPhone 4, a replacement one because my old one broke.

  • 7. Re: iCloud Restore Not Resuming
    ezyjules Level 1 Level 1 (0 points)

    I fixed this issue after a lot of time and pain (see below)

     

    Seems to have come up on various threads so it seems to be an issue and should be escalated by Apple. They were none the wiser at the genius bar apart from telling me the iCloud backup is probably corrupted and I should call Apple care (as if that is going to do anything)

     

    https://discussions.apple.com/message/18829957#18829957

    https://discussions.apple.com/message/17988389#17988389

    https://discussions.apple.com/message/17887940#17887940

    https://discussions.apple.com/message/18811914#18811914

    https://discussions.apple.com/message/18688593#18688593

    https://discussions.apple.com/message/19426061#19426061

    https://discussions.apple.com/message/19203831#19203831

    https://discussions.apple.com/message/18390030#18390030

     

    I experienced the same problem with the iCloud restore not working properly. I had my iPhone 4 replaced as the home button was defective. When attempting to restore an 9.5GB iCloud backup from the day before it just would not work properly. Firstly, half my apps did not restore, they would begin to download showing the progress indicator then just disappear, leaving my home screen naked. No big deal as apps can be downloaded again.

     

    However, what was a big deal for me was the 1,625 photos on my camera roll, including many of the first year of my kid's life. The camera roll would say downloading x of 1,625 photos, download a few of them, then simply stop downloading any new shots. When I would restart the phone it did not show any downloading message, it believed the restore was complete. I tried about ten different restore scenarios, listed below, all of which gave me varying results (some resulting in all my apps restoring) but all of which would only give me some of my photos back.

     

    What was a comfort was that I once got about 700 of the shots back. So the photos were still in the cloud rather than gone and this indicated that it was the restore process or the iCloud backup on my phone that was the problem. These are the things I tried in sequence as I despairingly tried to get my photos back...

     

    Things I tried that DID NOT work

     

    1) Erase all settings and attempt to restore again from scratch (four times)

    2) Tried the restore from a different WiFi network (once)

    3) Tried the restore from one WiFi network then switched to another once the restore 'hung' (once)

    4) Tried the restore from an Apple store WiFi network (once)

    5) Tried the restore from a previous iCloud backup (twice)

    6) Had Apple replace the iPhone 4 (once)

     

    With all of these I got a varying amount of my photos and apps back before it stopped restoring. I was also making the mistake (I learnt afterwards) of opening and moving between apps during the download to check progress.

     

    Thing I tried that DID work

     

    1) Did not plug the phone into my MacBook, I used the wall charger only to prevent any iTunes sync activity

    2) Erase all settings and data, restore from the iCloud backup and input passwords in all the pop up windows once it reboots.

    2) Open photos app gallery to see photos downloading and show the progress message "downloading xx of x,xxx"

    3) Left it on this photo screen and did not touch the phone at all for the entire restore. I did not close the photo galley/camera roll app once, open any other apps.

     

    Finally this time round it work and all my photos and apps restored in full. I am going to go back to syncing with iTunes as I don't trust iCloud for restores. It seems that iCloud does not handle photo restores that well, especially if the gallery is large. In short: Wall charger only, restore from iCloud, open Photos app, don't touch. Really hope this works for you too if you've had the same issue.

  • 8. Re: iCloud Restore Not Resuming
    ronnyl Level 1 Level 1 (10 points)

    I got my stuck camera roll restore to continue by turning Wi-Fi off and on.  On 'Downloading 831 of 1409' at the moment. Each picture takes minutes, but at least it's not stuck anymore.

  • 9. Re: iCloud Restore Not Resuming
    jackdfitz Level 1 Level 1 (0 points)

    I had the same issue.  Only the photos that were backed on photostream reappeared.  The photos backed up on the cloud did not despite the download text at the bottom of the camera roll.  After reading this thread, I restarted my iPhone 5.  The photos started downloading about 1 per 30 seconds. 

  • 10. Re: iCloud Restore Not Resuming
    Gbrandt55 Level 1 Level 1 (0 points)

    What worked for me for my apps that weren't downloaded was to go through the folders and tap on the greyes out icons that hadn't been downloaded yet. This changed the text to waiting and they all downloaded fine once I did that.

  • 11. Re: iCloud Restore Not Resuming
    Gbrandt55 Level 1 Level 1 (0 points)

    What worked for me for my apps that weren't downloaded was to go through the folders and tap on the greyes out icons that hadn't been downloaded yet. This changed the text to waiting and they all downloaded fine once I did that.