1 2 3 Previous Next 31 Replies Latest reply: Oct 19, 2013 10:27 PM by davwatto Go to original post
  • 15. Re: Error message 0x80092013
    Celso Fassoni Level 1 Level 1 (5 points)

    Hi,

    I did a little more research on web about this and doing a simply query of "0x80092013" on Google curiously I found these articles in Microsoft KB site:

     

    Windows Vista: http://support.microsoft.com/kb/2639180

    Windows 7: http://support.microsoft.com/kb/2615174

     

    It really makes a lot of sense to me, as in my first post I was suspecting something related to security certificates revocation. Once I connect my computer in corporate domain/network, iTunes started work fine. Seems that Vista could check the certificates revocation then.

     

    If you go through the whole KB you see there are issues related to Crypt library and I searched my Vista computer and I found that I do not have this security patch applied neither the crypto version is the same indicated in the KB. You can check the installed updates going to Control Panel \ Security \ View Installed Updates and crypt dll is in Windows\system32 folder (32 bits version Crypt32.dll).

     

    Unfortunately I cannot apply this patch in my computer now because at this moment I do not have problems but I think it worth a try for who still facing this issue.

     

    Warning: do not apply this fix if you have a newer version of the crypt dll.

     

    My suggestion: do an windows update first, apply service packages if possible and then do the tests.

     

    Good luck and let us know the results!

     

    BR

  • 16. Re: Error message 0x80092013
    eldonjon72 Level 1 Level 1 (0 points)

    Thanks Celso - the hotfix worked!  I can now sign into the store!

     

    Still can't use iTunes Match - same error message.  But at least iTunes is back to being no more broken than it was in 10.5 & I can live with that!

  • 17. Re: Error message 0x80092013
    MirekFiala Level 1 Level 1 (0 points)

    Thanks Celso! The hotfix solved my issue.

  • 18. Re: Error message 0x80092013
    soapy_davison Level 1 Level 1 (0 points)

    Just heard that Apple have released an update for 10.6 (10.6.1).

     

    I have installed it and everything is now working perfectly again!  I can log in, authorize and do not see any  "unable to log into itunes store (0x80092013)" issues.  Funny about how they are not mentioning anything to do with this issue in the release notes.

     

    Anyone still with issue, give it a go - hopefully this will resolve issues for a lot of people.

  • 19. Re: Error message 0x80092013
    ilvtoride Level 1 Level 1 (0 points)

    Just downloaded and installed, and now updating...

  • 20. Re: Error message 0x80092013
    jsposey Level 1 Level 1 (0 points)

    I have uninstalled and reinstalled the Itunes update several times and continue to get the 0x80092013.  I am not a computer expert but have tried everything that I have read online to try and have not had any luck.  I am running Windows Vista and have installed all the updates.  Any additional help would be appreciated.

  • 21. Re: Error message 0x80092013
    128doe Level 1 Level 1 (0 points)

    I am not on Windows Vista, but I will advise this only beacuse it was the only thing I found that worked. Simply go to the "add/remove hardware" part of your computer. Delete everything that has the word "apple" in it along with iTunes. After you successfully remove all Apple programs off of your computer, go and reinstall itunes. I installed 10.5 but it wouldn't let me open it because there was a new update out. It forced me to get the update, and once I updated my iTunes, everything worked like a charm. I hope this helps. I am no computer expert either, so I can't tell you why this works, all I know is that it fixed my computer.

  • 22. Re: Error message 0x80092013
    macdanielson Level 1 Level 1 (0 points)

    Thanks so much, I´d tried everything and nothing worked till I see your comment and as easy as that just check your date in your pc

  • 23. Re: Error message 0x80092013
    TheOriginalSlink Level 1 Level 1 (0 points)

    Running Windows 7. Have been having trouble with iTunes for about 18 months now. Started with a -1202 error when redeeming that has just gotten worse with successive updates. Worked with an Apple rep off and on for about a month last year but gave up when her suggestion was to reload Windows (all other programs work). Lost initial iTunes Store access a few months ago but used to be able to search by artist, then that went away. When I loaded the latest version (11.0.3), my -1202 error changed to the 0x80092013 error described in this thread. I have the same log file error messages listed. Tried the hot fix but that didn't work. Have tried everything under the sun I could find online. Noticed that most of this traffic stopped about a year ago with 10.5 and 10.6. Are people still having this issue?

  • 24. Re: Error message 0x80092013
    Larsyboy Level 1 Level 1 (0 points)

    Yes. I am still having the same problems. Nothing seems to work for me.

  • 25. Re: Error message 0x80092013
    lionessofgd Level 1 Level 1 (0 points)

    Thanks! That fixed it for me on the latest version.

  • 26. Re: Error message 0x80092013
    lksam_dr Level 1 Level 1 (0 points)

    thanks buddy.. the system date was the culprit causing the error. once i set the date correctly itunes store got working fine.. thanks a lot

  • 27. Re: Error message 0x80092013
    dramarte Level 1 Level 1 (0 points)

    I am going to try this let you know if it worked

  • 28. Re: Error message 0x80092013
    Sleosh Level 1 Level 1 (0 points)

    Same problem here

     

    Windows 8 x64, iTunes 11.1 iPhone 4S, iOS7

     

    [com.apple.iTunes iTunes.exe] CertVerifyCertificateChainPolicy failed with error 0x80092013

     

    I've try ALL, same f*"** error

  • 29. Re: Error message 0x80092013
    JoeK112 Level 1 Level 1 (0 points)

    I have tried all the suggestions on these boards, I still get the 0x80092013 error.  I also cannot connect to itunes when I run the diagostics.  I pretty much have run out of ideas.  I have not been able to get to the itunes store for 5 months now.  Anyone have any magic bullets ?  I have tried most if not all of the things already suggested.

     

     

    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

    Gateway DX4840

    iTunes 11.1.0.126

    QuickTime 7.7.4

    FairPlay 2.5.16

    Apple Application Support 2.3.6

    iPod Updater Library 11.1f5

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 7.0.0.117

    Apple Mobile Device Driver 1.64.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

     

    iTunes Serial Number 0038BA500C7C9A48

     

     

    Current user is not an administrator.

    The current local date and time is 2013-10-02 10:52:57.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

     

     

    Video Display Information

     

     

    Intel Corporation, Intel(R) HD Graphics

     

     

     

     

    **** External Plug-ins Information ****

     

     

    No external plug-ins installed.

     

     

    Genius ID: 00a4752a79458f42fa10ade5dca79af2

     

     

    iPodService 11.1.0.126 (x64) is currently running.

    iTunesHelper 11.1.0.126 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

     

    **** Network Connectivity Tests ****

     

     

    Network Adapter Information

     

     

    Adapter Name:          {AA55A990-4430-48A6-B1FA-FF4BDC8A4468}

    Description:          Realtek PCIe GBE Family Controller

    IP Address:          192.168.1.136

    Subnet Mask:          255.255.255.0

    Default Gateway:          192.168.1.1

    DHCP Enabled:          Yes

    DHCP Server:          192.168.1.1

    Lease Obtained:          Wed Oct 02 10:43:49 2013

     

     

    Lease Expires:          Thu Oct 03 10:43:49 2013

     

     

    DNS Servers:          75.75.76.76

                        75.75.75.75

                        192.168.1.1

     

     

    Active Connection:          LAN Connection

    Connected:          Yes

    Online:                    Yes

    Using Modem:          No

    Using LAN:          Yes

    Using Proxy:          No

     

     

    Firewall Information

     

     

    Windows Firewall is off.

     

     

    Connection attempt to Apple web site was successful.

    Basic connection to the store failed.

    An unknown error occurred (0x80092013).

    Connection attempt to Gracenote server was successful.

    The network connection timed out.

    Last successful iTunes Store access was 2013-05-14 13:15:56.