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Poor wifi reception on new iPad

406431 Views 1,476 Replies Latest reply: Jan 12, 2014 1:59 PM by CEB20816 RSS
  • Sam Katz1 Level 2 Level 2 (190 points)
    Currently Being Moderated
    Mar 29, 2012 10:06 AM (in response to jcavalie)

    D-Link as a brand of routers are really unreliable in general. I have had trouble configuiring them, and they may require certain special proprietary security options to be turned off. I am not talking about the NAT firewall, but other security protections that are unnecessary and may impede a connection. You may wish to contact D-link support, as we've said, the ipad 3 may use a slightly newer standard of N.

     

    Make sure your firmware is up to date.

     

    Can you connect to it on a laptop not running the software that comes with the D-Link?

     

    I generally do not troubleshoot D-Link routers, I generally replace them, but tech support will know all the ins and outs.

     

    If you turn off encryption (as a troubleshooting mechanism), can you connect?

     

    As I said the TKIP+AES encryption type is necessary to make a connection?

  • Wes1234 Calculating status...
    Currently Being Moderated
    Mar 29, 2012 10:15 AM (in response to stlsteve)

    Same problem; same issue.  Mine with University's wifi or my home wifi (Airport Express).  Original iPad maintains a strong connection right next to new iPad, which doesn't

  • Sam Katz1 Level 2 Level 2 (190 points)
    Currently Being Moderated
    Mar 29, 2012 10:16 AM (in response to Wes1234)

    Can we help?

     

    What issue?

     

    Connection fail?

     

    Connection dropouts?

     

    Connection speed not up to par? (What is the speedtest result?)

     

    Your router, or multiple routers?

  • Wes1234 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 29, 2012 11:21 AM (in response to Sam Katz1)

    I hope so

     

    Having problems with dropouts and loss of wifi signal on new iPad that don't occur with my iPad1.  This happens to me both at home (with my Airport Express) and at work using the University's wifi.  Typically signal starts out strong when new iPad is turned on but disappears or becomes so weak that refreshing web pages is extremely slow or does not occur.  iPad1 works fine under same circumstances.  Problem seems to go away when, at home, I move into the room with the Airport Express.  When reception is weak or drops out if I go to Settings, I see the network has been dropped.  I have the impression that the signal is improved if I position the iPad so the connector end is uppermost.

     

    These descriptions may not help but it appears to me that the reception is just poorer.  Maybe something I just have to live with or use another Airport Express to extend the range of the one I'm presently using, although I understand this drops the speed of the connection.

     

    I can get you speed data this evening if it would help.

    WT

  • JR64 Calculating status...
    Currently Being Moderated
    Mar 29, 2012 11:57 AM (in response to stlsteve)

    Hi, I've just received my iPad3 direct from Apple.  Tryoing from my MBA as the new device can't connect to the internet.  Spinning circle by my network.  Any ideas?  All other mac devices work fine including an iPad1 and iPad2

  • jcavalie Calculating status...
    Currently Being Moderated
    Mar 29, 2012 12:36 PM (in response to jcavalie)

    Team -

     

    Here is a dump from the speedtest app run on my iPad1 and new iPads.  I wish I had run the test a few more times from my original new iPad, but the connections dropped so often I didn't think to keep trying speed tests.  I probably should have run more tests with the replacement new iPad on the DIR-655, but after I verified it held connections better, I rushed ahead and updated my network to the AirPort Extremes.

     

    Note that I was having some issues with Comcast and my network on 1/24 and 1/25.  Had a really interesting issue there....PG&E was having power issues in my neighborhood, and we were only getting about 102V of service, instead of the normal 120V.  My UPSs were all reporting this low power condition and at the same time, I was getting hideous Internet throughput.  PG&E fixed the power degradation and Internet performance came back immediately.  Something about the low power seems to correlate to degrading Internet performance, but I don't have any specifics on why - either my equipment or Comcasts degraded.

     

    Note that the replacement new iPad is pretty consistently faster than the iPad1 was, even on the best days with the iPad1.

     

    To see the full table width, you'll need to click within this post and scroll sideways.

     

    DateConnTypeLatLonDownloadUploadLatencyServerNameInternalIpExternalIpDevice UsedWAPs UsedKnown Broadband Issues
    3/29/12 0:58Wifiredactedredacted381372608618San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:58Wifiredactedredacted389182775018San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:58Wifiredactedredacted386552342918San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:58Wifiredactedredacted400862622618San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:57Wifiredactedredacted150142448419San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:57Wifiredactedredacted145622330018San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:53Wifiredactedredacted391182669418San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:52Wifiredactedredacted389382770918San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:52Wifiredactedredacted393862325619San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:51Wifiredactedredacted398842763317San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:51Wifiredactedredacted403082210518San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:51Wifiredactedredacted396742649518San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:50Wifiredactedredacted389442505018San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:50Wifiredactedredacted397042610718San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:50Wifiredactedredacted381592572118San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:50Wifiredactedredacted377822676018San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:49Wifiredactedredacted370892378618San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:49Wifiredactedredacted351361601519San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:49Wifiredactedredacted383992251119San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:49Wifiredactedredacted385302256318San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:48Wifiredactedredacted131482356018San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:48Wifiredactedredacted385872372618San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:48Wifiredactedredacted366252187319San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:48Wifiredactedredacted342002074118San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/29/12 0:47Wifiredactedredacted328032085718San Francisco, CA10.10.10.157redactedreplacement new iPadAirPort ExtremeNone
    3/27/12 22:30Wifiredactedredacted383462428118San Francisco, CA10.10.10.157redactedreplacement new iPadDLINK DIR-655None
    3/21/12 23:10Wifiredactedredacted2699537619San Francisco, CA10.10.10.157redactedfirst new iPadDLINK DIR-655None
    3/19/12 20:21Wifiredactedredacted159472559518San Francisco, CA10.10.10.245redactedfirst new iPadDLINK DIR-655None
    2/23/12 7:35Wifiredactedredacted24112330050San Francisco, CA10.20.10.237redactediPad1DLINK DIR-655None
    2/12/12 23:07Wifiredactedredacted16713708225San Francisco, CA10.10.10.153redactediPad1DLINK DIR-655None
    1/25/12 21:19Wifiredactedredacted201382671624San Francisco, CA10.10.10.153redactediPad1DLINK DIR-655Yes
    1/25/12 19:51Wifiredactedredacted9261032453San Francisco, CA10.10.10.153redactediPad1DLINK DIR-655Yes
    1/25/12 19:49Wifiredactedredacted11452091558San Francisco, CA10.10.11.152redactediPad1DLINK DIR-825Yes
    1/25/12 19:48Wifiredactedredacted17481128954San Francisco, CA10.10.10.153redactediPad1DLINK DIR-655Yes
    1/25/12 19:47Wifiredactedredacted16541255853San Francisco, CA10.10.10.153redactediPad1DLINK DIR-655Yes
    1/25/12 10:22Wifiredactedredacted133691802827San Francisco, CA10.10.10.153redactediPad1DLINK DIR-655Yes
    1/25/12 10:21Wifiredactedredacted171961676227San Francisco, CA10.10.10.153redactediPad1DLINK DIR-655Yes
    1/24/12 22:22Wifiredactedredacted31552690235San Francisco, CA10.10.11.152redactediPad1DLINK DIR-825Yes
    1/24/12 22:15Wifiredactedredacted18343944San Francisco, CA10.10.11.152redactediPad1DLINK DIR-825Yes
    1/24/12 22:08Wifiredactedredacted2994837734San Francisco, CA10.10.10.153redactediPad1DLINK DIR-655Yes
    1/24/12 21:46Wifiredactedredacted28531418338San Francisco, CA10.10.11.152redactediPad1DLINK DIR-825Yes
    1/24/12 21:44Wifiredactedredacted1514122249San Francisco, CA10.10.10.153redactediPad1DLINK DIR-655Yes
    1/24/12 21:43Wifiredactedredacted2338255345San Francisco, CA10.10.11.152redactediPad1DLINK DIR-825Yes
    1/24/12 21:40Wifiredactedredacted44241382034San Francisco, CA10.10.11.152redactediPad1DLINK DIR-825Yes
    iPad Wi-Fi + 4G, iOS 5.1
  • It_caveman Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 29, 2012 1:10 PM (in response to JR64)

    Router firmware up to date?

     

    Hidden SSID? Encryption on or off and if it on have ou tried it off or at least different?

     

    Type of router and bands it supports if multi band?

  • abpop Calculating status...
    Currently Being Moderated
    Mar 29, 2012 9:51 PM (in response to stlsteve)

    I have had problems with wifi on my new ipad also. I was going tp head to the Mac store tomorrow and demand help, however I noticed I was having similar problems on my Mac. So I called tech support and my cable company, and actually got ahold of a Mac Guy. He was able to reset my router and help me reset my computer. The computer is running much faster and continuously now, so also is my iPad. Thanks cable one and a knowledgable Mac Guy to assist. He had had the same problems with his Macs. I am a happy camper once again.

    iPad, iOS 5.1
  • abpop Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 29, 2012 10:00 PM (in response to JR64)

    Try customer support and your internet service provider! they fixed my problem. I was having problems with both my Mac Desktop and my new ipad. Not both are up and running great. Good luck. I want to shout this from the roof tops. I was so angry and discouraged and ready to go to PC. Glad I had a great CS agent.

  • DonHall Calculating status...
    Currently Being Moderated
    Mar 30, 2012 1:37 AM (in response to stlsteve)

    I have had my iPad3 for a couple of weeks now and was so disappointed with it's WiFi connectivity that I bought an Apple Airport Express to extend my WiFi network into the living room.  It improved the situation but the iPad still doesn't connect as well as my Netbook and elderly Dell Laptop.  I also bought an Apple TV box to mirror the iPad display onto my 42" Panasonic TV.  However, the mirrored display lasts about 5 seconds before the connection is dropped.  This is my first foray into Apple gear and I was expecting great things after hearing all the Apple hype.  Unless this is resolved quickly by Apple, I shall be returning the iPad and Apple TV for a refund under the sale of goods act!

  • Loni Berreth Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 30, 2012 3:09 AM (in response to DonHall)

    Same here, poor Wi-Fi reception on a new iPad. Now have the router set on 802.11 G only. So far this works the best. (N does not work as well, seems to drop out or just stop like the chips being reset.)

  • cdbma Calculating status...
    Currently Being Moderated
    Mar 30, 2012 3:40 AM (in response to abpop)

    abpop, what do you mean by "reset?"  Did you take any notes that you can pass along?

  • tomazzzi Calculating status...
    Currently Being Moderated
    Mar 30, 2012 4:27 AM (in response to cdbma)

    I have to reboot my cisco aironet to connect properly everyday with the newipad!!!!!!!!

     

    That ***** !

     

    Ipad 1 2, iphone 3,3gs and 4 are ok

     

    Same problem with the 4s

     

    Do 4s and newipad have a different wifi chip?

  • William Kucharski Level 6 Level 6 (14,400 points)
    Currently Being Moderated
    Mar 30, 2012 6:19 AM (in response to tomazzzi)

    So you're upset with Apple, not Cisco?

  • Sam Katz1 Level 2 Level 2 (190 points)
    Currently Being Moderated
    Mar 30, 2012 9:41 AM (in response to tomazzzi)

    Try reserving the ipads IP address in the router in the dhcp reservation table. should fix it. If you are deploying a cisco aironet in the enterprise, you should contact cisco support/contact your installer so that they can figure out what's wrong with the config files.

     

    You may want to post in these forums instead.

     

    https://supportforums.cisco.com/thread/2095767

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