10 Replies Latest reply: Feb 13, 2013 9:34 AM by ebookmanager
Achiever2010 Level 1 Level 1 (5 points)

What's everyone's experience been with updating meta data on their books after they've been published in iTunes?

 

We made a dumb mistake with our screenshots where they were taken prior to the final edit and there was a typo in one of the screen shots, but not the actual books.  We updated the screenshots this morning and I'm curious as to how long it's going to take for them to update in the bookstore.

 

When looking at iTunes Connect, I can see that the Last Imported date is today's date, but the screen shots do not appear to be updated in iTunes Connect.  I don't know if that's normal either.

 

Any help would be appreciated!

  • 1. Re: Meta Data Updates Experiences?
    K T Level 7 Level 7 (23,700 points)

    Changes to meta data can take a few hours to be reflected in the store and migrate across all related servers, depending on which ones you change, how big the queue is and where the proces is in the update cycle.

  • 2. Re: Meta Data Updates Experiences?
    JoeScrivens Level 1 Level 1 (60 points)

    I have been told that some metadata changes need to be asked of in the contact us section. My metadata change wasn't done after a week and this was the reply I got:

     

    Once a title had been successfully uploaded to us and is live in the iBookstore, certain changes to the metadata (i.e. book title, subtitle, author name, category and/or book description) need to be requested and made through us. Please provide us with the Apple ID(s) and/or ISBN(s) of the book(s) in question along with the requested metadata changes so we can file a ticket to make the changes for you.

     

    If a book description needs to be updated, please be sure to only include the following tags in the description when necessary:

    Line break: <br>

    Bold: <b></b>

    Italic: <i></i>

    A bullet for a bulleted list: &#8226;

     

    NOTE: Please do not include any other HTML tags. The HTML tags above are the only HTML tags we will accept in the book description at this time.

  • 3. Re: Meta Data Updates Experiences?
    MichiHenning Level 4 Level 4 (1,350 points)

    I figured out why my book "Djembe Construction" ended up getting published with an incorrect publication date: when you submit with iTunes Producer, the publication date is mandatory. But, for a book that is published for the first time and has its only edition in the iBookstore, there is no publication date yet.

     

    So, I took a guess of 9 April, but the actual publication date was 4 May, when the book went live in the store. The net result is that the book is now in the store with the wrong publication date.

     

    I would like to update the publication date to the correct one, partly for correctness, and partly because, when looking at the recently published titles, my book is now way down the bottom of the list, even though it came out only three days ago.

     

    I know I can update the metadata via iTunes Producer, but I'm not sure whether I want to run the risk, especially thinking of the people around here who made changes and had their book pulled.

     

    The FAQ section in iTunes Connect says:

     


    Frequently Asked Questions:

     

    I’ve made updates to a book already on the iBookstore. How long will it take to see the updates?
    Updates submitted via iTunes Producer for books already in the iBookstore take approximately one business day to complete.

     

    Does anyone here have experience with making minor metadata updates only (no content, cover, title, or screenshot changes)?

     

    I've sent a query to Apple about this issue too. Will let you know if/when I get a reply.

     

    Michi.

  • 4. Re: Meta Data Updates Experiences?
    K T Level 7 Level 7 (23,700 points)

    I would like to update the publication date to the correct one, partly for correctness, and partly because, when looking at the recently published titles, my book is now way down the bottom of the list, even though it came out only three days ago.

    I hope you don't think you can make any change now that will move your book on that list...

  • 5. Re: Meta Data Updates Experiences?
    MichiHenning Level 4 Level 4 (1,350 points)

    K T wrote:

     

    I hope you don't think you can make any change now that will move your book on that list...

    No, I wasn't really expecting that. It would be nice, but is certainly not essential. But it would be nice to have an accurate publication date for correctness.

     

    Michi.

  • 6. Re: Meta Data Updates Experiences?
    K T Level 7 Level 7 (23,700 points)

     

  • 7. Re: Meta Data Updates Experiences?
    MichiHenning Level 4 Level 4 (1,350 points)

    MichiHenning wrote:

     

     

    I've sent a query to Apple about this issue too. Will let you know if/when I get a reply.

    Received a reply in less than 24 hours. Nothing to complain about here…

     

    This is the text of my original query:

    When I upload a book, I must provide a publication date. (This field is not optional.)

     

    However, for a book that exists only as an eBook and is submitted for first publication to the store, I do not know the publication date until after the book passes review and appears in the store.

     

    For my book ("Djembe Construction"), I took a guess of 9 April 2012, but the actual first publication date was 4 May 2012.

     

    The net result is that the book is now in the store with an incorrect publication date.

     

    It would be good to allow this field to be left blank when submitting a book that is unpublished as yet, and have the publication date filled in automatically when the book goes live in the store.

     

    It is not clear to me whether I can update this field with iTunes Producer without risk of having the book pulled from the store. (There have been reports of this happening in the Apple Support Forums.)

     

    Can you advise whether I can update the publication date without risking that the book will disappear from the store?

     

    Thanks,

     

    Michi.

     

    The reply I received is obviously pre-canned and did not answer my specific question about the publishing date field. (I removed irrelevant chatter from the answer below.)

    Once a title had been successfully uploaded to us and is live in the iBookstore, certain changes to the metadata (i.e. book title, subtitle, author name, category and/or book description) need to be requested and made through us.  Please provide us with the Apple ID(s) and/or ISBN(s) of the book(s) in question along with the requested metadata changes so we can file a ticket to make the changes for you.

     

    Seeing that I was asked to supply details of the change, I did so:

    Thank you!

     

    Can you please update the publication date of the following book:

     

    ISBN: 9780987279101

    Apple ID: 514845750

    Title: Djembe Construction (Enhanced Edition)

     

    Can you please change the publication date from "09 April 2012" (incorrect setting) to "04 May 2012" (correct setting).

     

    Thanks,

     

    Michi.

     

    Michi.

  • 8. Re: Meta Data Updates Experiences?
    K T Level 7 Level 7 (23,700 points)

    MichiHenning wrote:

     

    MichiHenning wrote:

     

     

    I've sent a query to Apple about this issue too. Will let you know if/when I get a reply.

    Received a reply in less than 24 hours. Nothing to complain about here…

     

    This is the text of my original query:

    When I upload a book, I must provide a publication date. (This field is not optional.)

     

    However, for a book that exists only as an eBook and is submitted for first publication to the store, I do not know the publication date until after the book passes review and appears in the store.

     

    For my book ("Djembe Construction"), I took a guess of 9 April 2012, but the actual first publication date was 4 May 2012.

     

    The net result is that the book is now in the store with an incorrect publication date.

     

    It would be good to allow this field to be left blank when submitting a book that is unpublished as yet, and have the publication date filled in automatically when the book goes live in the store.

     

    It is not clear to me whether I can update this field with iTunes Producer without risk of having the book pulled from the store. (There have been reports of this happening in the Apple Support Forums.)

     

    Can you advise whether I can update the publication date without risking that the book will disappear from the store?

     

    Thanks,

     

    Michi.

     

    The reply I received is obviously pre-canned and did not answer my specific question about the publishing date field. (I removed irrelevant chatter from the answer below.)

    Once a title had been successfully uploaded to us and is live in the iBookstore, certain changes to the metadata (i.e. book title, subtitle, author name, category and/or book description) need to be requested and made through us.  Please provide us with the Apple ID(s) and/or ISBN(s) of the book(s) in question along with the requested metadata changes so we can file a ticket to make the changes for you.

     

    Seeing that I was asked to supply details of the change, I did so:

    Thank you!

     

    Can you please update the publication date of the following book:

     

    ISBN: 9780987279101

    Apple ID: 514845750

    Title: Djembe Construction (Enhanced Edition)

     

    Can you please change the publication date from "09 April 2012" (incorrect setting) to "04 May 2012" (correct setting).

     

    Thanks,

     

    Michi.

     

    Michi.

    Shouldn't this be in your diary thread?

  • 9. Re: Meta Data Updates Experiences?
    MichiHenning Level 4 Level 4 (1,350 points)

    K T wrote:

     

    Shouldn't this be in your diary thread?

    Good point, I'll put it there, thanks!

     

    Michi.

  • 10. Re: Meta Data Updates Experiences?
    ebookmanager Level 1 Level 1 (0 points)

    This is what I've recieved from Apple as well:

     

    Once a title had been successfully uploaded to us and is live in the iBookstore, certain changes to the metadata (i.e. book title, subtitle, author name, category and/or book description) need to be requested and made through us. Please provide us with the Apple ID(s) and/or ISBN(s) of the book(s) in question along with the requested metadata changes so we can file a ticket to make the changes for you.

     

    If a book description needs to be updated, please be sure to only include the following tags in the description when necessary:

    Line break: <br>

    Bold: <b></b>

    Italic: <i></i>

    A bullet for a bulleted list: &#8226;

     

    NOTE: Please do not include any other HTML tags. The HTML tags above are the only HTML tags we will accept in the book description at this time.

     

    The problem with this, is if you have to update hundreds of titles, you have to send HUNDREDS of emails to Apple to get them to update your metadata which is ridiculous because iTunes Producer would seem that it was designed so that the publisher can transmit all data related to their title which includes any changes.  Sending emails is inefficient and is absurd considering that a check system is so easy to setup where Apple can identify what fields have been changed and make the updates accordingly.  Not doing so causes a lot of headaches for publishers and causes a lot of confusion.   I'm finding that I have to update my metadata via iTunes Producer (to ensure your files are up to date), then email Apple the changes in text form, not xml which is what the file is written to, then I have to double check that Apple has made the changes that I requested.  This is so inefficient!!!  Apple, get with it!  This is a huge hassle that a basic programmer could fix.  The other problem that they face with this is if they do decide to change this method and let iTunes Producer or iTunes Connect update the metadata fields, what happens to the publishers that didn't update their metadata because they were following Apple's guidelines and simply emailing changes?  Then what happens if there is a revision of a title that the publisher uploads but it doesn't have the new metadata!  This is so sloppy!  This is just one of many frustrations (i.e. having more than 5 screenshots allowed via iTunes Producer, but not actually allowing more than 5 screenshots to be uploaded; Not having tags on books for better SEO (Search Engine Optimization); etc.)  Serioulsy Apple.  Get it together.