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iTunes 10.6 crashing after upgrade

121323 Views 525 Replies Latest reply: Jul 15, 2012 3:24 PM by Momomoesh RSS
  • tommygunadam Calculating status...
    Currently Being Moderated
    Mar 31, 2012 12:40 PM (in response to Zxs)

    Just done the update 10.6.1 without reading the forum and it's much worse than the last version. Device's are taking  forever to sync over wireless,Macbook keeps hanging etc. etc. Bug fixes my ***

  • Chris CA Level 9 Level 9 (73,330 points)
    Currently Being Moderated
    Mar 31, 2012 4:19 PM (in response to tommygunadam)

    tommygunadam wrote:

     

    Just done the update 10.6.1 without reading the forum and it's much worse than the last version. D

    I think it's great!

    Much better than even 10.5.3, a lot faster and no bugs at all!

  • mwheelerk Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 31, 2012 5:04 PM (in response to tommygunadam)

    It might help others if you could specifically state what ways you have founnd it to be "much worse". A generic statement such as this offers nothing but to confuse the situation for others.

  • Naodedu Calculating status...
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    Mar 31, 2012 6:37 PM (in response to Nathan Goldshlag)

    10.6.1 does NOT solve all crash problems.  Every problem I had with 10.6 still exists.  My co-worker is also having the same issues.

  • kenwilly Calculating status...
    Currently Being Moderated
    Mar 31, 2012 6:56 PM (in response to Naodedu)

    Apple's description of the 10.6.1 iTunes upgrade:

     

    • Fixes several issues that may cause iTunes to unexpectedly quit while playing videos, changing artwork size in Grid view, and syncing photos to devices.

    • Addresses an issue where some iTunes interface elements are incorrectly described by VoiceOver and WindowEyes.

    • Fixes a problem where iTunes may become unresponsive while syncing iPod nano or iPod shuffle.

    • Resolves an ordering problem while browsing TV episodes in your iTunes library on Apple TV.

     

    Vaguely relevant to this discussion. However my upgrade to 10.6 was too hasty (I'm one of those that got out of trouble by upgrading iPhoto, as suggested by contributors from this group. I'm not going to make the same mistake again. I'll wait and watch for a few weeks! (iTunes is doing fine for me right now)!

  • ahmetfrompoole Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 31, 2012 10:49 PM (in response to Deni Kasama)

    Well, after the 10.6 crash experience the only way to get itunes was to go back to 10.5.3 . But just downloaded the 10.6.1 from the apple download site and all seems to be working OK sofar. All previous crash problems seem to have been eliminated. Back to music listening!

  • CarveQueen Calculating status...
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    Apr 15, 2012 8:09 AM (in response to Deni Kasama)

    I just upgraded iTunes to 10.6, but it crashes everytime I open it.

     

    I'm using an iPhone 4s, iOS 5.1.

     

    I have uninstalled iTunes, redownload 10.6, re-installed, reboot. This cycle has been done 3 times. The first two times iTunes froze on sync step 3. Then on the final reboot, iTunes just crashes on the load up screen.

     

    Thanks in advance for any suggestion or solution.

  • conehd Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 15, 2012 8:15 AM (in response to CarveQueen)

    You should be installing iTunes 10.6.1 NOT 10.6 (that is the version with all the problems)

    10.6.1 fixes those issues.

  • Ren0ts Calculating status...
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    Apr 16, 2012 11:26 AM (in response to Deni Kasama)
    Faulting Application Path:C:\Program Files (x86)\iTunes\iTunes.exe

     

    Problem signature

    Problem Event Name:APPCRASH
    Application Name:iTunes.exe
    Application Version:10.6.1.7
    Application Timestamp:4f71aced
    Fault Module Name:KERNELBASE.dll
    Fault Module Version:6.1.7601.17651
    Fault Module Timestamp:4e211319
    Exception Code:80000003
    Exception Offset:0001280c
    OS Version:6.1.7601.2.1.0.768.3
    Locale ID:1033
    Additional Information 1:0a9e
    Additional Information 2:0a9e372d3b4ad19135b953a78882e789
    Additional Information 3:0a9e
    Additional Information 4:0a9e372d3b4ad19135b953a78882e789

     

    Extra information about the problem

    Bucket ID:

    2904540335

  • Ren0ts Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 16, 2012 11:27 AM (in response to Deni Kasama)

    can anyone help me with this

  • JDfunky Level 1 Level 1 (145 points)
    Currently Being Moderated
    Apr 18, 2012 3:13 AM (in response to Ren0ts)

    Ren0ts, please tell us what you need help with. (I don't know how to read the report you've posted!) i.e. describe what is happening, are you using iTunes 10.6.1 and it is crashing, if so what do you do that makes it crash etc?

  • LindaSeddon Calculating status...
    Currently Being Moderated
    Apr 29, 2012 10:12 AM (in response to Deni Kasama)

    Not just me then!

     

    My laptop crashes when I try to sync my iphone. Even having it installed sends my cpu up to almost 100%. I've uninstalled (following Apple's instructions) and I've reinstalled at least 3 times over the past couple of days.

     

    Have tried both 10.6 and 10.6.1

     

    Any suggestions?

     

    Linda

     

    PS. I need the idiot's guide!

  • Ren0ts Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 29, 2012 12:22 PM (in response to LindaSeddon)


    I have fixed it yes i did and its a easy fix indeed, So here's what i did, I basicly had to use youtube to figure it out but yeah you want to go to this site, and get the free version of this third party remover. www.ursoftware.com (dont worry you can remove the software when your done with it) once you downloaded that, you want to remove all apple realted items, starting with apple mobile device support, use the ursoftware to do a quick uninstal, its going to make back ups and so on just let ursoftware do its job, once done go to the next apple related product bonjor same process use the ursoftware to uninstal it, next since its a trial version close ursoftware and open it back up that way u dont get the error only two at a time thing, apple appliaction support is next, same process and finally itunes when ur ready to do that click on the super uninstal, note for all other ones i listed the quick unistal is ookay, but for itunes u want the super to make sure u get rid of any apple stuff in ur computer, finaly delted the itunes folder i just made sure i got rid of everthing in the itunes folder. Once all these stepes are done, you can go google and do this look up itunes old apps. which should be the first site that pops up, now click on a older version of itunes i suggest like 10.1 or older befor the bug, once downloaded and instaled, u can upgrade to 10.6 and it should work fine if u dont understand what im trying to explain heres the link to the youtube video..http://www.youtube.com/watch?v=cYSvLzLcJDQ

  • Speedy435 Calculating status...
    Currently Being Moderated
    Jul 10, 2012 12:23 PM (in response to Deni Kasama)

    can someone helkp me i installed the new update and since then i cant download music nothing it says that i have a mobile support thing and it needs to be upgraded and it says uninstall itunes and intall it again and it wont let me install itunes it asks for some itunes64.msi or something and i dont have it

  • JDfunky Level 1 Level 1 (145 points)
    Currently Being Moderated
    Jul 10, 2012 9:44 PM (in response to Speedy435)

    Speedy435 wrote:

     

    can someone helkp me i installed the new update and since then i cant download music nothing it says that i have a mobile support thing and it needs to be upgraded and it says uninstall itunes and intall it again and it wont let me install itunes it asks for some itunes64.msi or something and i dont have it

    Speedy 435, you have mentioned an msi file, that sounds suspiciously like a Windows file to me. You are posting this in a Mac forum. (also you are posting a new query on the end of an old one, usually best to post a new question if your issue is not the same as the original poster.)

     

    So when you post your question, you need to select the iTunes for Windows forum.

     

    Another tip... you will more likely get helpful responses if you supply as much helpful and detailed information as you can. Cheers!

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