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Printer Exorcism Needed

1076 Views 24 Replies Latest reply: Apr 5, 2012 7:03 AM by SG1776 RSS
  • BDAqua Level 10 Level 10 (114,675 points)
    Currently Being Moderated
    Mar 31, 2012 6:07 PM (in response to SG1776)

    I think it's some hp thing running, & yes, it may be the ink being out that is causing it, got rid of my last hp injet because it kept telling me the ink cartridges were past a certain date... even though they had plenty of ink in them, then it required many steps to get it to ignore that message & print anyway.

  • BDAqua Level 10 Level 10 (114,675 points)
    Currently Being Moderated
    Apr 1, 2012 4:26 PM (in response to SG1776)

    Maybe one more restart just for kicks, but I don't think it'll help.

  • BDAqua Level 10 Level 10 (114,675 points)
    Currently Being Moderated
    Apr 2, 2012 9:17 PM (in response to SG1776)

    No MacKeeper is SlimeWare® & will really mess things up... I haven't given up, I just don't have any ideas what else to try at the moment.

  • Madny78 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Apr 5, 2012 1:16 AM (in response to SG1776)

    Hi SG1776,

     

    I understand your printer is out of ink and giving error lights, right? This indeed may cause the scanning issue. If there are errors or error lights on the device, it might be busy by that and then scanning can fail. Did see that especially for the older products from HP. Therefore I suggest, to insert new cartrigdes first in order to solve the blinking lights and align the printer and then test scanning again.

     

    Btw, there will be an Expert Day on HP forum in two weeks where HP people are replying on questions. Maybe you can post yours then as well?!

     

    Regards,

    Mandy

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