5 Replies Latest reply: Apr 3, 2012 3:53 PM by fane_j
bottincam Level 1 Level 1 (0 points)

I just bought a Macbook pro and chose 'Backlit Keyboard (French) & User's Guide' (thinking get a azerty keyboard) but when I received the confirmation email I saw 'Keyboard/Users Guide-CAN'. Do you think I will have a French azerty keyboard or a French qwerty?

  • 1. Re: About the keyboard
    Courcoul Level 6 Level 6 (11,470 points)

    Well, as per this article ( http://support.apple.com/kb/HT2841 ), if the Mac was fitted with a French keyboard, you will be getting AZERTY. However, if they gave you the Canadian French keyboard, you are out of luck. If the Mac was not a custom order, you can return it for replacement.

  • 2. Re: About the keyboard
    fane_j Level 4 Level 4 (3,660 points)

    bottincam wrote:

     

    I just bought a Macbook pro and chose 'Backlit Keyboard (French) & User's Guide' (thinking get a azerty keyboard) but when I received the confirmation email I saw 'Keyboard/Users Guide-CAN'. Do you think I will have a French azerty keyboard or a French qwerty?

    I think it will be neither. It will be what Apple calls French Canadian. See here

     

    <http://support.apple.com/kb/HT2841>

     

    under "French Canadian", or see this larger pic

     

    <http://img683.imageshack.us/img683/1333/dsc2745.jpg>

     

    (It is based on QWERTY.)

     

    Where did you order it?

  • 3. Re: About the keyboard
    bottincam Level 1 Level 1 (0 points)

    I will call to be sure
    I order it on the Canadian applestore from Belgium. I order it but a friend from Canada will receive it (she lives in Canada). I choose the French keyboard but it's only after I got the confirmation email that I saw Canadian keyboard. Maybe, I misunderstood

     

    Thanks to both of you for your help

  • 4. Re: About the keyboard
    Courcoul Level 6 Level 6 (11,470 points)

    Ah, there's the rub! Just checked on both the Canada and Belgium Apple Stores and found that in Canada you get two keyboard choices, English or French (both extended QUERTY), whereas in Belgium you get four, Belgian (AZERTY), Swiss (extended QUERTY+special symbols), International English or standard US English.

     

    I think you are going to get an extended QUERTY French Canadian keyboard. If the keyboard is the only customization you ordered, I think you can return it for full refund if the box is unopened. And the only way to get an AZERTY keyboard will be by ordering from an EU French-speaking country.

  • 5. Re: About the keyboard
    fane_j Level 4 Level 4 (3,660 points)

    Courcoul wrote:

     

    the only way to get an AZERTY keyboard will be by ordering from an EU French-speaking country.

    Only two countries use AZERTY, France and Belgium (maybe also some of their former colonies). Both Swiss French and Canadian French keyboards are based on QWERTY.

    bottincam wrote:

     

    I order it on the Canadian applestore

    Usually, you get what Apple provides in that country. I don't know if it is possible to order an MBP with an AZERTY keyboard—your friend should contact the Apple Store in Montréal or in Québec, those would be the likely places for it.