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Cellular reconnectivity issues with 3rd Gen iPad 3G/4G/LTE

13372 Views 38 Replies Latest reply: Sep 16, 2012 9:00 PM by tudole RSS Branched to a new discussion.
  • Burkow Level 1 Level 1 (10 points)

    This can be explanation and solution (advise by Krzysztof Przygoda):




    Did you all restore your new iPad from archive (from ipad 1 or 2) or set it up as a new device?

  • FazerWiz Calculating status...

    I have the same issue and this is my 1st iPad, so it's not a restore issue, it's a hardware/software issue.


    The iPad 3 uses the same antenna for cellular data and Wifi and I've noticed that if I disable the Wifi, then I don't lose 3G on cellular. It's only if I'm swapping between Wifi and Cellular data that I get the problem, it's as if the Wifi somehow knocks out the cellular data capability, even though you have a good signal. As others have noticed, only power off/on helps restore connectivity and then if you enable Wifi, it goes again.


    This could be a far more serious problem than we realise... 

  • lando55 Calculating status...

    Same issue here.

    Model: iPad Wi-Fi + 4G 64 GB

    Network provider: T-Mobile/Telekom Germany

  • ammkost Calculating status...

    Same issues as well.

    iPad3 32G Verizon 4G home 2 bars of signal strength....of only 3G.

    It works well near major highways and downtown...just terrible at my home.

    I have until Thursday to return this iPad3 and continue to use my old iPad1 with the  Mi-Fi card.

    This is unreal about the signal reception of these new units.

  • CalvinBaank Calculating status...

    I would like to explain my problem with 3g in short.


    Ipad 2 att version umts freq 850 900 1900 2100

    Ipad 3 att vesrion umts freq 850 900 1900 2100


    I'm outside the usa now. The local carrier has 3g hpsa+/umts is using freq 850.


    The sim card with proper apn setting in the ipad 2 i have 3g without a problem. When i put the same simcard in the in the ipad 3 i dont get 3g at all i only get edge. Both ipad in general about show carrier 12.0.


    Called apple support they couldn't help me at all please see your local carrier.

    I know bought ipad have the same freq for umts i know i have the correct apn setting.


    No clue why it wouldn't work with 3g on the new ipad. I hope somebody can help me.


    Thanks in advance

  • Burkow Level 1 Level 1 (10 points)

    Check this out:






    "The issues appear to affect the WiFi-only model of Apple's latest hardware, with SIM-connected variants apparently safe due to the black antenna panel"


    Our issue still is no public!

  • Quertreiber Calculating status...

    Same problem. Telekom, Germany, Frankfurt, MultiSim.


    Problems from WiFi to Cell, or from Egde to 3G.

    IPad shows a good cellula connection to 3G, but nonetheless I have no mobile data connection.

    Already tried all the tricks an methods suggested by the support hotlines from Apple and Telekom. Nothing changed.



  • Mattbr65 Calculating status...

    I have the Ipad 3rd Gen / 64G / White / AT&T 4G LTE and am having similar issues with both Cell and Wifi


    • Have to toggle Cell on/off to get it to work sometimes...
    • Cell speeds very slow compared to iPhone with 3G running side by side
    • Indicator shows 4G sometimes, LTE sometimes etc.
    • Wifi is very slow at times as well
  • susanshire Calculating status...

    I am located in Denver and have had the same issue with my new black iPad 64GB + 4G with AT&T. Have gone through all the fixes including swaping out for a new sim. Wifi works perfectly. The connection on 4G is non existant. Despite numerous attempts to jump start the 4G, no connection has lasted longer than a minute. Despite what appears as full coverage on the upper left I am always greeted with "could not activate cellular network".


    After 3 weeks of no data, I opted to return the device and am waiting for a Verizon model. My download speeds with AT&T were no better than with my 2nd generation iPad. The Apple rep at the store confirmed this problem was not listed as a known issue with the new iPad.

  • jkid Calculating status...

    I have 64GB, WIFI+4G with AT&T.  No LTE in my area.  My problem is that my 4G connection is weak.  On Sunday I was with family and everyone had cellular connections with various iPhones and iPads - except me!  I had to go out to the porch to get a connection.  I moved from an iPad 1 and I don't get service in many of the locations where my iPad 1 connected without issue.  I've never seen a 3G connection, however, it did show EDGE today when I was in a stairwell at work.  I turned WIFI off the whole day as I moved around campus and the connection appeared to get stronger as the day progressed.  However, at times in the same location it would just disappear.  Was going to exchange it today but with a two week wait online figured the Apple Store would probably be out of stock.  Everything else is great so I hate to exchange one problem for another problem especially since others have said the replacements have the same issues.

  • rodzs Calculating status...

    Susanshire I hope you will get a good one! I have a black 32GB Verizon 4G LTE one and I'm having the same problem. WiFi works like a charm, the 3G works if I am in my "home" area, but as soon as I get in extended coverage the 3G/4G is non existance!

  • susanshire Level 1 Level 1 (0 points)

    Rodz thank-you I hope so too.


    The 1-2 week wait was a concern but possibly worth it if the issue is resolved.


    Interestingly enough the local Apple retail store had a large quantity of AT&T 64 GB in stock but virtually no Verizon units. I checked all the stores in the state of Colorado.


    Does anyone know why the differences in carrier inventory?

  • richardbridge86 Calculating status...

    Same here,


    I live in the UK and am now on a second "New iPad" with an unstable 3G connection. It tells me I am connected to T-Mobile via 3G with plenty of reception but I cannot access any internet sites, internet enabled apps, etc. I keep getting a box telling me that it can't activate cellular connection.


    In order to regain a 3G connection I have to either: Power down the iPad, take out the sim card, reset network settings, and even, dare I say it, Restore to factory settings! Now, having to do this several times a day is more than an inconvenience. I have even gone to the trouble of getting a replacement sim card from T-Mobile just to factor out the possibility of it being a problem. Which I managed to swap yesterday. 3G was ok up until 30 minutes ago and; HEY PRESTO! the problem is back again!


    The iPad works absolutely fine over wifi with lightning fast connection. But the 3G is, well non-existant.


    What's going on?

  • kaykrum Level 1 Level 1 (0 points)

    Germany calling: my "new iPad" cannot jump back and forth between WiFi and 3G. Re-booting is the only (weird) solution to the problem. The Apple people on the phones are finally admitting that this "is a known  problem", which is nice. A solution would be even nicer. Unfortunately, Apple's information policy on this matter is pre-stone age (ignore the mammoth, maybe it'll go away). Been using Apple since 1983, and this show is unimpressive. Wonder what Steve would say?


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