Skip navigation

Unable to access email through iCloud.

1904 Views 12 Replies Latest reply: Dec 30, 2013 9:18 AM by pwillisca RSS
HelgaMelga Calculating status...
Currently Being Moderated
Apr 4, 2012 6:24 AM



I have a account and I've just started having problems logging in and checking my in-box. The issue arose yesterday afternoon (3/4/12)  and I'm currently unable to receive email from my account on my macbook, iPhone or through iCloud.


This is what happens when I try to access my account on each device or application:


When I try to access my email though the mail client on my macbook this message appears.


"The iCloud IMAP server “” rejected the password for user “helenlryan1”


Enter your password again or cancel.


I enter my password and it is rejected. This has never happened before and now my account is 'offline"


My account details are the same and I've not changed them.


I migrated my MobileMe account over to iCould on 30 March and upgraded to Lion on 31 March..


When I open my mail account in iCloud a message appears telling me:


'There was a problem loading the application due to possible network error or missing resources. Please try again"


I currently have no access to my email.


I'm stumped and have no idea what to do so I hope someone can give me some advice.


I look forward to your replies.


Thanks in advance,



Mac OS X (10.7.3), ICloud Password Problems
  • bruaber Calculating status...
    Currently Being Moderated
    Apr 4, 2012 6:40 AM (in response to HelgaMelga)

    Same here. Something hugely wrong with mail at the moment



  • macpet111 Calculating status...
    Currently Being Moderated
    Apr 4, 2012 7:22 AM (in response to HelgaMelga)

    Had the same right after migrating which gave me a 3-day headache. Try changing your Apple ID password, it did the trick for me - even for pre-Lion OS.


    Apple support just said Leopard is incompatible and I need to upgrade to Lion - how wrong they were. They confused me so much that I already thought that there's a secrect to iCloud and why it does not work with any email client after migration.

  • climbhigh4fun Calculating status...
    Currently Being Moderated
    Apr 4, 2012 7:30 AM (in response to HelgaMelga)

    I am having the exact same same problems and error message  It started yesterday and I am extremely frustrated.  I don't know how to get help from Apple wihtout having to pay their call fee. 


    If anyone knows how to fix this it would be greatly appreciated.

  • lmurn Calculating status...
    Currently Being Moderated
    Apr 4, 2012 7:33 AM (in response to HelgaMelga)

    I have been using Lion for weeks with no mail problem. The exact same thing happened to me yesterday. the MAIL client says the password is wrong, but I can sign into with it. From there I can sign into contacts but not to mail.


    Something is wrong with some of the servers or some of the password storage information. All of this started as said above. At first it was intermittent but quickly went permanent.


    I will try to change password and see if that helpes. I do not thing it looks like a Lion problem.

  • macpet111 Level 1 Level 1 (20 points)

    See my post above - change Apple ID password and let me know if it did the trick for you guys, too - thanks.


    And no, it's not a problem with OS (even my Leopard Mac is now working w/iCloud mail), it appears that it is a mail server glitch.

  • macpet111 Level 1 Level 1 (20 points)
    Currently Being Moderated
    Apr 4, 2012 8:43 AM (in response to HelgaMelga)

    Did you change your Apple ID password, see my previous posting?

  • macpet111 Level 1 Level 1 (20 points)
    Currently Being Moderated
    Apr 4, 2012 10:28 AM (in response to HelgaMelga)

    Great - glad I was able to help. I chatted for 2 hours and talked to 1-800-MYAPPLE for 30 minutes yesterday.


    All they did was to screw up my email up by making me - as a Leopard user who was aware of possible problems, that's why I started the chat in the first place - migrate while on the chat, telling me not to worry, their ultimate goal is to help, etc.


    And when I called Apple, the Apple Care Rep put me through to Tier II advisor - both telling me that it's the Leopard OS which is incompatible and that I need to upgrade to Lion. The only thing that came out of it was a free retail copy of Snow Leopard - hard earned 30 bucks that are ;-)

  • BillHooper Calculating status...
    Currently Being Moderated
    Apr 10, 2012 12:09 PM (in response to macpet111)

    I'm having the same problem on 10.6.8 - was using the mail app and just started getting error messages, etc.


    I tried changing my apple ID password twice, it did not help.  I can log into, but cannot access email using the Mail application.


    I think apple's servers are (hopefully temporarily) messed up.

  • shoot3r Calculating status...
    Currently Being Moderated
    Apr 18, 2012 6:41 AM (in response to BillHooper)

    I swtched to iCloud 2 months ago and this just started happening to me last night. I'm on 10.6.8 and nothing works in regard to my inbox mail. I changed my password and just changed it again. Oddly,


    I can send but not recieve in my mac mail on my macbook pro.


    To say that this is disapointing is an understatement.

  • pwillisca Calculating status...
    Currently Being Moderated
    Dec 30, 2013 9:18 AM (in response to HelgaMelga)

    This morning I tried downloading an app from the App Store. Apparently I'd forgotten my brand new password for my brand new account which I wrote down all the details to on a pice of paper sitting right beside me. Ok, fine. Whatever. I 'reset' the password at the Apple ID site, logged back in to the site successfully and allowed Safari to save those settings.


    Went back to the App Store to get my app. Logged in. Password is incorrect. What? Tried several times bcz I just couldn't believe it. 4 hours later, massive headache, no work accomplished and I'm about to have a melt down.


    Went to another Apple discussion forum where I was told I'd have to trash the ID and start anew. This means everything that I have currently connected to iCloud (email adds, notes, calendars, etc.) will be gone. That would be a far greater pain in the butt since I've just setup up a new webhost and email account associated with it all.


    This is a bogus Apple glitch that seems so rudimentary that it's mind boggling (to me) how it's managed to completely screw me over today.


    Any advice would be greatly appreciated.Thanks in advance for reading and/or any assistance!


More Like This

  • Retrieving data ...

Bookmarked By (1)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.