1 2 Previous Next 27 Replies Latest reply: Apr 8, 2012 9:48 AM by rayuk Go to original post
  • 15. Re: HELP i dont know alot about computers
    Linc Davis Level 10 Level 10 (118,350 points)

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    The purpose of this exercise is to determine whether the problem is localized to your user account. Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem(s)?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.

  • 16. Re: HELP i dont know alot about computers
    rayuk Level 1 Level 1 (0 points)

    hi i have tried to use help thats stopped working and it wont let me sey up a guest account .

    would it be easier to wipe my laptop and atart again all my photoes are on seperate hard drive and i have the disks .

    if this is the best thing to do could you tell me what to do .

    many thanks ray

  • 17. Re: HELP i dont know alot about computers
    Linc Davis Level 10 Level 10 (118,350 points)

    If you erase your startup volume and don't restore anything from backups, that should solve the problem — unless it's caused by a hardware fault. But it may be a lot of work to set everything up again from scratch.

     

    If you don't want to do that, enable the guest account as directed here:

     

    Mac OS X 10.5 Help: Creating a guest user account

  • 18. Re: HELP i dont know alot about computers
    rayuk Level 1 Level 1 (0 points)

    done as said tried guest account and still same problem also its going a little slower aswell.

  • 19. Re: HELP i dont know alot about computers
    Linc Davis Level 10 Level 10 (118,350 points)

    Back up all data, then boot from your installation disc and reinstall the Mac OS. You don't need to erase the startup volume at this stage. After reinstalling, run Software Update. See whether there's an improvement.

  • 20. Re: HELP i dont know alot about computers
    rayuk Level 1 Level 1 (0 points)

    thank you will do that tomorrow just got to get kids to sleep will get back intouch when done .

    am i righe in saying put disk in then start up and follow on screen instructions .

  • 21. Re: HELP i dont know alot about computers
    Linc Davis Level 10 Level 10 (118,350 points)

    It's best to boot from the disc. Insert it, restart, and hold down the C key at the chime. Release the key when you see the Apple logo on the display. The rest should be obvious.

  • 22. Re: HELP i dont know alot about computers
    rayuk Level 1 Level 1 (0 points)

    thank you speak tomorrow

  • 23. Re: HELP i dont know alot about computers
    rayuk Level 1 Level 1 (0 points)

    morning just before i get going i have 3 discs os x install disc 1 , install disc 2 and os x snow leapard which one do i boot from please

  • 24. Re: HELP i dont know alot about computers
    Linc Davis Level 10 Level 10 (118,350 points)

    Most likely, the Snow Leopard disc, if you used it to upgrade in the first place. If "Install Disc 1" has Mac OS 10.6 on it, then use that.

  • 25. Re: HELP i dont know alot about computers
    rayuk Level 1 Level 1 (0 points)

    dont seem to be getting anywhere its still the same as i have my photos saved on portable hard drive and i have my itunes account so would it be easyer to wipe and start again if so could you tell me how to do please

  • 26. Re: HELP i dont know alot about computers
    Linc Davis Level 10 Level 10 (118,350 points)

    You reinstalled and ran Software Update, and you're having the same problem? If so, then yes, you should erase the disk and install/update again, then restore whatever you want from backups.

  • 27. Re: HELP i dont know alot about computers
    rayuk Level 1 Level 1 (0 points)

    thanks linc for all your help reinstalled every thing problem has gone now , many thanks again ray

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