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HELP i dont know alot about computers

695 Views 27 Replies Latest reply: Apr 8, 2012 9:48 AM by rayuk RSS
  • Linc Davis Level 10 Level 10 (108,125 points)
    Currently Being Moderated
    Apr 4, 2012 11:22 AM (in response to rayuk)

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    The purpose of this exercise is to determine whether the problem is localized to your user account. Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem(s)?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.

  • Linc Davis Level 10 Level 10 (108,125 points)
    Currently Being Moderated
    Apr 4, 2012 12:06 PM (in response to rayuk)

    If you erase your startup volume and don't restore anything from backups, that should solve the problem — unless it's caused by a hardware fault. But it may be a lot of work to set everything up again from scratch.

     

    If you don't want to do that, enable the guest account as directed here:

     

    Mac OS X 10.5 Help: Creating a guest user account

  • Linc Davis Level 10 Level 10 (108,125 points)
    Currently Being Moderated
    Apr 4, 2012 12:34 PM (in response to rayuk)

    Back up all data, then boot from your installation disc and reinstall the Mac OS. You don't need to erase the startup volume at this stage. After reinstalling, run Software Update. See whether there's an improvement.

  • Linc Davis Level 10 Level 10 (108,125 points)
    Currently Being Moderated
    Apr 4, 2012 12:43 PM (in response to rayuk)

    It's best to boot from the disc. Insert it, restart, and hold down the C key at the chime. Release the key when you see the Apple logo on the display. The rest should be obvious.

  • Linc Davis Level 10 Level 10 (108,125 points)
    Currently Being Moderated
    Apr 5, 2012 5:33 AM (in response to rayuk)

    Most likely, the Snow Leopard disc, if you used it to upgrade in the first place. If "Install Disc 1" has Mac OS 10.6 on it, then use that.

  • Linc Davis Level 10 Level 10 (108,125 points)
    Currently Being Moderated
    Apr 5, 2012 6:44 AM (in response to rayuk)

    You reinstalled and ran Software Update, and you're having the same problem? If so, then yes, you should erase the disk and install/update again, then restore whatever you want from backups.

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