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iPad cuts out and stutters on AirPlay music but iPhone does not?!

6818 Views 8 Replies Latest reply: Jan 24, 2014 2:37 PM by Uncle Duck RSS
seb101 Level 1 Level 1 (10 points)
Currently Being Moderated
Apr 4, 2012 1:06 PM

Hi folks, hope you can help with this problem, it's a little weird.

 

I bought an Apple TV a few days ago and have been enjoying streaming music from my apple devices onto the hifi system connected to the TV.  It works great except for one particular use-case, which is really frustrating.  Basically, I can do everything from the Apple TV, stream HD content, Netflix etc. all good.  From my iPhone I can do everything over AirPlay, stream music from iTunes, from Spotify, stream high quality video from YouTube or off the device itself, all works perfectly.

 

On my iPad 2 however everything works EXCEPT streaming music, it's bizarre.  I can stream a high def video from YouTube onto the iPad and AirPlay it over to the ATV and it never misses a beat.  I can mirror my screen onto the TV and stream games like Real Racing HD with no issues or lag whatsoever.  However when I try to stream music either from iTunes or Spotify from the iPad it stutters (cuts out) every 30 seconds or so, making the music intolerable. 

 

The weirdest thing is that I can queue up the same track on my iPhone 4s and on the iPad 2, play it from the iPhone and it works perfectly, pause that, play from the iPad and it's a complete mess.  Similarly, when music is stuttering and cutting out on the iPad, I can switch directly to the YouTube, or BBC iPlayer app and stream high def video over AirPlay with no sound or video problems, then switch back to the music - back come the cut outs. It's driving me mad, I want the iPad to be the device everyone uses to play music from, especially for parties, but at the moment I have to get my phone out every time.

 

So it's not a bandwidth problem or a wifi signal problem (because video over airplay is fine) and it only affects music and it only affects the iPad.

 

Any ideas?!?!

 

I should state that all the iOS devices have the latest apple software and I have already tried resetting the iPad, the ATV, my wifi router etc. etc.

iPad 2 Wi-Fi + 3G, iOS 5.1
  • hbtaylor Calculating status...

    I have the same problem. I tried all of hte same reset/reboot changes you did, with the same results. I did stumble onto something that helped me, but it might not be applicable to all.

     

    I have a Cisco Dual-Band router. It shows as 2 access points/SSIDs - one on 2.4GHz and one on 5GHz. If the WiFi AppleTV and my iPad are on the SAME access point, I get the audio stuttering. If I switch so one is on the 2.4GHz and one is on the 5GHz, AirPlay music works great. It doesn't matter which is on which, but if both are on the same one, I get music stuttering like you described.

     

    I have 2 other AppleTV units, but they are wired. This one is the only one I use with WiFi. I plan on switching one or the other of the wired units to use WiFi for a test to see if they all exhibit this behavior.

     

    I tried this on a whim, and was amazed that it worked. I was actually going to switch from the 5GHz AP to the 2.4GHz AP for both, and happened to test when one was on each, then followed it up with test for all 4 of the configurations (2.4-2.4, 2.4-5, 5-2.4, 5-5).

     

    I you aren't using a dual-band router, I don't know if there is any way to take advantage of what I see in my configuration, but I thought I'd share the information in case it does provide some options.

  • Alix Leigh Level 1 Level 1 (135 points)

    HB: actually that makes a GREAT deal of sense. GOOD idea.

  • Jongbeis Calculating status...

    After reading your post, I actually found the reason for the issue in audio streaming from ipad2 to AppleTV (Music app). I also had the problem with audio cutting out, but only audio, all the rest works. 

    Enabling "mirrored mode" seemed to solve the issue. Also changing to wired on AppleTV also solved the problem.

    So made me conclude the issue was in the wifi config. 

    Well I use a dual-band cisco router e3200 and have configured two the same SSID's for my 2.4 & 5 Ghz Wifi networks.

    Changing this to two different ones and making sure my ipad2 and AppleTV is on the same SSID solved all of the issues.

    Hopefully this helps.

  • Glennovich Level 1 Level 1 (0 points)

    I am using Apple's own 4th generation Time Capsule and was experiencing the same audio stutter issue with my iPhone 4S (iOS 6.0.1) until I gave the 5GHz network its own name based on your posts in this thread. Now it works!

     

    In the household we also have an iPhone 5 (iOS 6.0.1) and a 3rd generation iPad (iOS 6.0.1) and none of those two devices have any issues and neither does the use of iTunes on my Windows computer. I reckon that this issue appeared for me after one of the recent updates for my 2nd generation Apple TV, but I am not sure on this one.

     

    My iPhone 4S does not recognize (see) the 5GHz network at all unlike the iPhone 5 and iPad and maybe this has something to say?

     

    It is far from a "it just works" Apple solution, but at least the audio stutter is gone and I am happy for now. Hopefully future iOS updates will address this issue so it will not be necessary to run two different SSIDs for the same router.

  • dennisjevans Calculating status...

    Thank you! I've been trying to work this out for a week. Worked perfectly.

  • Aflamu Calculating status...

    Yes I too swiched from wifi to an ethernet connection on my recently purchased AppleTVv3 (2/1/13) and the problem of sound cutting out when mirroring a device was immediately solved. Yes, and I am now happy.

     

    P.S.

    Make sure you FORGET the wifi connection in settings and then plug your ethernet in and let the AppleTV configure the connection automatically.

  • aingemann Calculating status...

    This article helped me:

    http://support.apple.com/kb/HT4199

     

    I had problems with streaming music from iPhone5 and iPad (4th gen) to Apple TV (3), all connected to the network wirelessly.

    From time to time there would be a gap in the music of up to half a second. Not in every song, but enough to make the functionality useless.

    I did not have problems with streaming movies or anything else.

    At first I tried changing the channel on the router. It helped but didn't fix it completely.

    That could indicate that there was interference from other wireless networks where I live.

    What fixed it was changing security on my router from WPA to WPA2.

     

    It's possible to enable both WPA and WPA2 at the same time on some routers, so if some devices connecting using WPA it may explain why some devices work and others don't.

  • Uncle Duck Calculating status...

    "Sonos" your Airplay

     

    Hi,

     

    This observation elicited a Eureka moment. After months of problems with our airplay I had worked through almost every suggestion on the net to little or no avail.

     

    As a result of this post I reconfigured one of our access points as a dedicated airplay network. Brilliant. We have now had 2 weeks of perfect airplay.

     

    If you are reading this, you are probably fairly tech savvy. You therefore probably have an old router in the garage, shed or attic.

    Get it out, dust it off and connect it to your network as an access point (Ethernet cable and a good internet search on your router). Set it up on an empty wireless channel as "*****airplay" or whatever suits you and connect the airplay clients (airport express, Apple TV, airplay speakers etc.) to that. Keep everything else on the original wireless network.

     

    Interestingly, this is how Sonos have approached the wireless music solution.

     

    This has worked brilliantly for us, I hope this helps others in a similar predicament.

     

    Uncle Duck

     

    Ps - This is a good work around, but , come on apple - it shouldn't need a degree in engineering

     

     

    System

    Variety of IOS devices-  phones, ipods,iPads, MacBooks et al.

    2 access point - main router ((virgin media Superhub (aka Netgear)), separate access point, Netgear WNDR4500

    Laptops,desktop, printers etc

    2 airport express, 1 apple tv

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