draper3000

Q: Apple TV 2 has big problems homesharing - fixes?  firmware update needed!

After 5 days of having ATV2, (which is lovely when its working) I'm still having problems narrowed down to Homeshare access from ATV2 to my macbook running the latest itunes.

I've just moved house and got a new broadband router and provider the same day as the ATV2, so it has taken a while to make sure it was not the router (BT home Hub 2), the connection, or my macbook itself.

Macbook - (Running Snow Leopard) Internet working fine with router and broadband, (have removed all network settings, removed passwords in keychain and repaired permissions, restarted and re-entered network info - just incase).

Router - works fine all day, with macbook and dell laptop, Have tried restarting a lot just incase

Apple TV 2 - works fine with broadband and router, and I can browse the online selection of videos, youtube etc fine.

Homeshare - When I connect ATV2 using homeshare to my macbooks itunes account, it works for a maximum of 2 minutes then loses connection. And my macbook which still shows full wifi signal can no longer get the internet, and forgets the wifi password and says its wrong when I re-enter it. Only fix is to restart router and delete network settings on macbook and re-enter them.

So is this homeshare technology screwing up, Apple TV 2 screwing up, or my router jumping in after a couple of minutes and saying NO!.

Is anyone else experiencing exactly the same as me?

Its a shame that the only thing I've found left to try (after searching alot of forums) is when turning on 'Homeshare in Itunes' don't press the 'DONE' button. Will give that a try tonight.

MacBook 2008 model, Mac OS X (10.6.4), In the UK

Posted on Oct 14, 2010 5:18 AM

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Q: Apple TV 2 has big problems homesharing - fixes?  firmware update needed!

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  • by manpowre,

    manpowre manpowre Apr 4, 2012 12:11 PM in response to tillathenun
    Level 1 (5 points)
    Apr 4, 2012 12:11 PM in response to tillathenun

    Well, I have done some testings with the itunes XML files.

    There are following files in the 2 different locations:

    C:\Users\Username\Music\iTunes - iTunes Music Library.xml

    C:\Users\Svein\Music\iTunes\iTunes Media\ - .iTunes Preferences.plist

     

    Removing (safe copy) the music library file, didnt do anything better.. same result after I imported one movie.. dropped connection..

     

    BUT, when I removed the iTunes Preferences.plist.. chadang.. working like a charm..

     

    That means, allowing itunes to recreate the .iTunes Preferences.plist file, for some reason makes home sharing stable.

     

    This explaines why home sharing from my laptop was working just fine.

     

    Can anyone else confirm this ?

     

    I hope we broke the problem..

     

    Best from Norway

  • by manpowre,

    manpowre manpowre Apr 4, 2012 12:11 PM in response to Floyd O\'Neil
    Level 1 (5 points)
    Apr 4, 2012 12:11 PM in response to Floyd O\'Neil

    Well, I have done some testings with the itunes XML files.

    There are following files in the 2 different locations:

    C:\Users\Username\Music\iTunes - iTunes Music Library.xml

    C:\Users\Svein\Music\iTunes\iTunes Media\ - .iTunes Preferences.plist

     

    Removing (safe copy) the music library file, didnt do anything better.. same result after I imported one movie.. dropped connection..

     

    BUT, when I removed the iTunes Preferences.plist.. chadang.. working like a charm..

     

    That means, allowing itunes to recreate the .iTunes Preferences.plist file, for some reason makes home sharing stable.

     

    This explaines why home sharing from my laptop was working just fine.

     

    Can anyone else confirm this ?

     

    I hope we broke the problem..

     

    Best from Norway

  • by ThoricCLA,

    ThoricCLA ThoricCLA Apr 4, 2012 1:51 PM in response to manpowre
    Level 1 (0 points)
    Apr 4, 2012 1:51 PM in response to manpowre

    I had high hopes when I received your reply, so I tried it. On my WinXP PC I found my iTunes preferences file (iTunesPrefs.xml) and renamed it and launched iTunes. HomeSharing and AirPlay are back! How exciting!

    However, 45 minutes into HomeSharing a movie it lost connection, as always. I went to the PC and tried to continue with AirPlay mode and it errored out. Now HomeSharing and AirPlay are as they were - dead.

     

    If I close iTunes, delete the Prefs file, and restart iTunes, it's the same - dead.

     

    But if I close iTunes, delete the Prefs file, reset the Apple TV 2 unit and then restart iTunes, it's all back again. But for how long this time? I suspect only a short while again

     

    Anybody else have any success with this idea?

  • by ThoricCLA,

    ThoricCLA ThoricCLA Apr 4, 2012 1:55 PM in response to ThoricCLA
    Level 1 (0 points)
    Apr 4, 2012 1:55 PM in response to ThoricCLA

    Well that was shortlived! It lasted about 2 minutes!!

    This issue gets endemically worse. What kind of a software bug gets more problematic with time? It's like an infection!

  • by Illini2011,

    Illini2011 Illini2011 Apr 4, 2012 2:13 PM in response to manpowre
    Level 1 (0 points)
    Apr 4, 2012 2:13 PM in response to manpowre

    I tried get rid of the plist and having itunes rebuild it but the problem still occurred after a couple of minutes.  So, I have tried about everything list above but very slight improvement.  I guess that Apple needs to update Lion, itunes or ATV to get the problem fixed.  Hopefully so, because my mac is upstairs and my apple tv is downstairs. Big pain to run back and forth.  Never had this problem before.  The feature was great.

  • by decogazelle,

    decogazelle decogazelle Apr 5, 2012 10:03 PM in response to ThoricCLA
    Level 1 (0 points)
    Apr 5, 2012 10:03 PM in response to ThoricCLA

    I have been experiencing the same problem for a few weeks now (itunes 10.6.1, win 7 64bit)... my home sharing would stop working after 3 or so minutes on my apple tv gen2 and the only way I could get it to work again was to disable then re-enable home sharing in itunes, only to have it fail 5 minutes later... I have tried reconfiguring my router, factory resetting my apple tv, everything that I could find on any of these threads but to no avail. until I did the "nuclear option"

     

    Yes, I uninstalled EVERY apple product from my computer, Itunes, Icloud, safari, bonjure, QuickTime... every apple product, cleaned up my registry of any remaining keys relating to apple products.  Then after restarting my computer I reinstalled itunes and all associated programs... PROBLEM SOLVED, my itunes and home sharing have been working fine for 6 hours now.  I assume that one of the updates relating to itunes didn't go well and that is what has been causing all the fuss... I really hope this works for everybody else

  • by beegeeuk,

    beegeeuk beegeeuk Apr 6, 2012 12:32 AM in response to decogazelle
    Level 1 (0 points)
    Apr 6, 2012 12:32 AM in response to decogazelle

    As decogazelle says - "I assume that one of the updates relating to itunes didn't go well and that is what has been causing all the fuss" - then surely it is up to iTunes to fix this problem or at least tell us how to fix it?

     

    This "nuclear option" is drastic at best, catastrophic at worst, and before I try it I want to know what repercussions there may be, like - Do I lose all my previously saved material???

     

    As others have said in previous posts, isn't anyone at iTunes reading the posts on this forum?? If not it is a disgrace and Apple are usually so good at customer support! This is letting them down!!!

     

    Get a grip, iTunes!!!

  • by manpowre,

    manpowre manpowre Apr 6, 2012 3:09 AM in response to beegeeuk
    Level 1 (5 points)
    Apr 6, 2012 3:09 AM in response to beegeeuk

    go to your network adapter, either wifi on computer which hosts Itunes, and disable IPV6.

     

    This solved it for me, and been working for hours now this morning, streaming out the favourite shows to my kids.

     

    I read this in another thread and tried it, and now its been working for as long as I even has had since I got my new ATV3.

  • by beegeeuk,

    beegeeuk beegeeuk Apr 6, 2012 6:15 AM in response to manpowre
    Level 1 (0 points)
    Apr 6, 2012 6:15 AM in response to manpowre

    "manpowre" - OK, That seems to work! just watched a whole episode of Grey's Anatomy without ATV2 dropping out! Good job!!!

  • by ThoricCLA,

    ThoricCLA ThoricCLA Apr 6, 2012 6:59 AM in response to manpowre
    Level 1 (0 points)
    Apr 6, 2012 6:59 AM in response to manpowre

    My router doesn't appear to support IPV6, nor my WinXP, so this solution won't work for me.

  • by manpowre,

    manpowre manpowre Apr 6, 2012 7:44 AM in response to ThoricCLA
    Level 1 (5 points)
    Apr 6, 2012 7:44 AM in response to ThoricCLA

    XP supports IPV6 yes, just turn it off.. then this will work..

    my router doesnt support IPV6 either, but still, I made it work after IPV6 was turned off on the host computer only.

  • by ThoricCLA,

    ThoricCLA ThoricCLA Apr 6, 2012 9:14 AM in response to manpowre
    Level 1 (0 points)
    Apr 6, 2012 9:14 AM in response to manpowre

    When I say my Win XP does not support IPV6, I mean it is not installed. There is no IPV6 to turn off.

  • by dsiebenh,

    dsiebenh dsiebenh Apr 6, 2012 10:00 AM in response to ThoricCLA
    Level 1 (0 points)
    Apr 6, 2012 10:00 AM in response to ThoricCLA

    Disabling IP v6 on the Windows 7 machine that hosts my photos resulted in a great improvement in speed for all Apple TV3 photo functions. Thanks!

  • by Charmiepoo,

    Charmiepoo Charmiepoo Apr 6, 2012 10:30 AM in response to beegeeuk
    Level 1 (5 points)
    Apr 6, 2012 10:30 AM in response to beegeeuk

    I seriously doubt it is an iTunes issue. When iTunes 10.6 was released with so many bugs, i am one of those who could not even get it to install, and I'm waiting to see how others fair with 10.6.1, so I'm still using iTunes 10.5.3.....have not upgraded.......but this Homesharing issue started for me when I installed the last Apple TV update. I really think that update is the problem. I noticed a couple of other issues with that ATV update as well.

  • by Illini2011,

    Illini2011 Illini2011 Apr 6, 2012 10:37 AM in response to manpowre
    Level 1 (0 points)
    Apr 6, 2012 10:37 AM in response to manpowre

    Does anyone know how to turn off ivp6 in lion without using the terminal. There is an option called local-link only. Does that mean "off". No direct option to turn it off in Lion

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