1 2 3 4 Previous Next 271 Replies Latest reply: Oct 25, 2012 12:13 AM by Wictorsson Go to original post Branched to a new discussion.
  • 15. Re: The new iPad has unstable 3G connection
    Torqen Level 1 Level 1 (5 points)

    Hi

     

    I have never tried resetting the network setting, but rebooting has always worked. Anyways having to do  resetting, rebooting or disabling wifi while using 3G etc... to make the my Internet work is no way near an acceptable

    solution. This should just work, period.

     

    Regarding your last question:

     

    Yes, as a matter of fact I did restore from an IPad 2. I guess this could be a reason, like you say maybe there is a conflict between the IPad 2 network parameters and the new iPad. But I am a bit baffled as to why Apple has not announced a solution to this problem yet.

     

    I will try to do a full restore and set it up as a new unit to see if anything changes.

    Also I am not impressed by the Wifi reception on the new IPad. The Internet speed seems to be slower than on my IPad 2, but I guess it could be my imagination. I just hope Apple doesn't make me regret leaving my IPad 2.

  • 16. Re: The new iPad has unstable 3G connection
    mrflib Level 1 Level 1 (0 points)

    I can confirm that switching off the Wifi has helped dramatically so far. My new iPad was not backed up / restored from iPad 2 - it's completely fresh so I don't think that is the issue.

     

    It seems to be something cocked up with Wifi, though I'm not 100% sure this will last. Good so far, though.

     

    Apple's way is to not acknowledge any problems unless they are absolutely forced to (the antenna problems, for example). So this will hopefully be quietly fixed in an upcoming patch.

  • 17. Re: The new iPad has unstable 3G connection
    jdenmead Level 1 Level 1 (0 points)

    I've been having the same issue from day one. Connected on WiFi at home and when I leave the house with a full 3G signal I dont get a data connection until I power down the ipad and boot it back up again. I've also had the problem if I disable WiFi before leaving home. I'm in the UK and using the o2 network.

     

    Tried a restore and a reset of network settings without solving it so called Apple today who deny knowledge of a problem, they have advised resetting the device to new and setting it back up again as fresh without a restore - reading many forum posts I doubt this would work either.

     

    I dont blame Apple (yet) as its a new device and they may have only just found out about it. I do urge any one who is having the problem to call Apple and log a support case with them. Unless we tell them there is a problem that needs fixing, how will they know they need to fix it. This is a forum hosted by Apple but not necessarily read by Apple so give them a call so they can appreciate how big the problem is and how many peole its affecting.

  • 18. Re: The new iPad has unstable 3G connection
    schun40 Level 1 Level 1 (0 points)

    I spent 2 plus hours on the phone with Verizon yesterday, 2 different techs, finally got a trouble ticket number and am now 24 hours into the 72 hour response time. WIFI works as advertised but the cellular service is non existant. It will not hold a stable signal. Our iPad 2 did work on 3G. April 12th is my return by date for the New iPad. We live in the country so am not sure if it is a Verizon problem or an Apple problem but am sure it is only temporarily my problem.

  • 19. Re: The new iPad has unstable 3G connection
    olliwander Level 1 Level 1 (0 points)

    Same here. iPad 3rd generation (black, 32GB)... Any workaraounds yet???

     

    Thanks

  • 20. Re: The new iPad has unstable 3G connection
    v0vets Level 1 Level 1 (0 points)

    Let us all who have this problem contact the Apple directly!! I tried tio do it here in Russia as well, but Apple hasn't start selling iPad3 officially in Russia yet so I could have problems with my complaint.

  • 21. Re: The new iPad has unstable 3G connection
    meiwin.fu Level 1 Level 1 (0 points)

    Have the same issue, unable to connect to Internet via 3G after some idle period. Resetting the network works but it's very annoying as I have to do it everyday.

  • 22. Re: The new iPad has unstable 3G connection
    MARCONIMEN1901 Level 1 Level 1 (0 points)

    Here in Lincolnshire, United Kingdom the 3g issue persists on my 64g ipad3.

     

    The curious thing is that it works perfectly in the home location and at my partners, both 3G and wifi, yet once I go out and about, out of reach of wifi, the 3G fails after a few minutes!

     

    Having read this thread we will have to await Apple coming up with the answer, as the very purpose of the product is not being met. Under local laws, the product does not meet the requirements of the Sale of Goods Act, in the United Kingdom and purchasers are entitled to a full refund by law.

     

    Let's hope that the manufacturer manages to discover the problem, before we all demand our money back.

     

    Kind regards.

  • 23. Re: The new iPad has unstable 3G connection
    jillfromåkersberga Level 1 Level 1 (0 points)

    I did as you all suggested and called Apple here in Sweden and talked to them about the problem.  According to the apple rep that I talked to, this was a known problem for the new ipad and that they are waiting for an update to resolve this problem (although they had no info of when this will happen). One thing she did suggest was to hold the top and button down as if shutting it down, but keeping them pressed until the apple shows up on the black background.  She said that this was a hardware reboot and sometimes solved these minds of problems. I can't exactly test if this worked since I'm not going into town today, but maybe some of you all could try to see if this helps.

  • 24. Re: The new iPad has unstable 3G connection
    ionutmih Level 1 Level 1 (0 points)

    As the guy from Sweden said about what the apple team advised him to do in that un-desirable situation, it does work pressing the home button and the power off button together until the iPad is reset.

    But seriously, I didn't wanna do that every time I switch from wifi to 3G, which in my case happens quite often.

    Hopefully un update comes out soon to fix the problem, or else they will have to deal with more cases of reimbursement

  • 25. Re: The new iPad has unstable 3G connection
    tom76cgn Level 1 Level 1 (0 points)

    Yes, here in Germany I have the same problem.

     

    Last week I did a 5 hour train ride from west to east Germany and I had to reboot my iPad 6 times. Everytime the 3G connection was lost and recovered, a full 3G signal was displayed but no connection to the internet was possible. In addition I commute every day between two cities and have to reboot the iPad at least once per way.

     

    Another problem occurs when I leave the home Wifi zone, then it displays full 3G connection but no internet access is provided.

     

    No hint really helped so far. I even ordered a new Sim card with my carrier (Deutsche Telekom), I turned off sim pin and restored the iPad as a totally new device. Problem still exists.

     

    Very annoying.

     

    If someone knows any advice, please post it here.

  • 26. Re: The new iPad has unstable 3G connection
    Angry_Lyrad Level 1 Level 1 (0 points)

    I wonder how long this thread will last, as the last few reporting this problem have been deleted.

     

    I have the same issue since launch day on a 32gb 4g on t-mobile/orange UK, happens when driving through a few cell towers and only a full power of and on fixes the problem. It must be a software bug withe the Qualcomm chip.

  • 27. Re: The new iPad has unstable 3G connection
    adbayaras Level 1 Level 1 (0 points)

    I have the same issue on my ipad 3 64GB WIFI+4G with Singtel 3G in Singapore.

    It  happens when it switches from WIFI connection or when it was idle for long time.

     

    Resetting network settings or restarting the ipad works, but it is annoying doing this from time to time.

    I hope apple will come up with  a solution soon, as it seems to be an issue on the ios 5.1

  • 28. Re: The new iPad has unstable 3G connection
    Torqen Level 1 Level 1 (5 points)

    It does not really matter if apple try to delete this thread. This is now officially a large issue worldwide

    in several large Tech sites already, and it is a problem that needs to be adressed in one way or the other.

     

    http://news.softpedia.com/news/The-New-iPad-Now-Has-3G-Issues-iOS-5-2-May-Be-Req uired-Soon-263246.shtml

     

    http://news.cnet.com/8301-13579_3-57410454-37/new-ipad-owners-complain-of-3g-con nection-issues/

     

    http://www.ubergizmo.com/2012/04/apples-new-ipad-facing-3g-connectivity-issues/

     

    http://www.appleinsider.com/articles/12/04/06/users_report_3g_connection_issues_ with_apples_new_ipad.html

     

    And the list goes on:)

     

    I really hope Apple releases as statement as to how they are going to adress this problem, or

    as to why it exists. My biggest question is:  Is this a software or a hardware problem?

     

    I am seriously considering returning my new ipad in the morning to either get a refund and buy back my Ipad 2 or just wait for a while until the situation is more clear.

  • 29. Re: The new iPad has unstable 3G connection
    Wolfgang Ty Level 1 Level 1 (105 points)

    Same problem for me here in Austria (provider: T-Mobile A).

     

    Suddenly the 3G connection stops working. It is not related to being on Wifi before; it happens also when being on 3G since days.

     

    And no, I did not backup-restore my new iPad from a previous iPad, I did a "fresh" install.

     

    Apple, please solve this.

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