5 Replies Latest reply: Jun 1, 2012 8:49 AM by JGatsby
JGatsby Level 1 Level 1 (0 points)

I've been trying to upload various updates and have been getting dropped by the server constantly. The download speed seems very slow, less than .1Mb per second, and it goes for 2-9 minutes and then I get an error message that says the connection was lost. I've actually been able to download the updates I need for now (security, Java, iTunes) by just sticking with the computer and continually restarting the process. At least it remembers how much of an upload I loaded so it starts from where it left off each time and I can eventually get the whole update loaded. But it took a ridiculous amount of time and effort to do so and its totally unaceptable for future updates.

 

I checked my Internet speed and its the same as always, fairly slow DSL buit no worse than it usually is. I also haven't had any other applications running that were seriously taxing the Internet when I was trying to do the downloads and the other computers that share my small home network were inactive when I was doing this.


iMac4,1, Mac OS X (10.6.8), 2 GHz Intel Core Duo, 1.5 GB RAM
  • 1. Re: update server keeps timing out
    a brody Level 9 Level 9 (63,265 points)

    Try getting the updates from:

     

    http://support.apple.com/downloads/

    Or go to a local authorized service center and download the updates there, and put them on a flash drive. Then install them when you get home.

  • 2. Re: update server keeps timing out
    JGatsby Level 1 Level 1 (0 points)

    What is the difference between the link you provided and the normal update process?

     

    The idea of going to an Apple Store seems ridiculous to me.  I've always kept my Apple products as up to date as possible, am I supposed to travel to the store every time I need an update? This is ridiculous. I'm very dissapointed with Apple, this is the kind of problem I expect from Microsoft.

  • 3. Re: update server keeps timing out
    a brody Level 9 Level 9 (63,265 points)

    No...but if your router is failing, do you want to find out the hard way by buying another router only find out it is a software issue, or seeing if the problem is with a software configuration?     The only way to isolate the difference without paying extra money for hardware is to test it at a location where the connection is known to be reliable.  You could try a nearby wifi hotspot.  And if you aren't using wireless, all the more so reason to go to an Apple store which would allow you to test the connection on their router to see if the problem is with your ethernet cable, router, internet provider, or the software.   But you need to isolate the source of the difficulty, otherwise it might reproduce itself until you are even more frustrated.  Routers fail.  Internet providers lose their DNS tables.   And sadly yes, Java has holes, and Apple has found a way to patch them:

     

    https://discussions.apple.com/docs/DOC-3261

    Remember Java is Sun/Oracle's product, not Apple's.   Websites that depend on it too much are a security risk. There are many other ways of rendering stuff that are not client side, that are much more secure.

  • 4. Re: update server keeps timing out
    JGatsby Level 1 Level 1 (0 points)

    Well that made a bit more sense. I didn't mean to be hostile. A few replies:

     

    1) I know what Java is. I've been programming using OO tools going back to CLOS and Smalltalk and have programmed and supervised many commercial custom software systems using Java.

     

    2) I agree that its important to get these updates. If you had read my initial post a bit more carefully you would see that I have managed to get the updates already I said:

     

    "I've actually been able to download the updates I need for now (security, Java, iTunes) by just sticking with the computer and continually restarting the process. At least it remembers how much of an upload I loaded so it starts from where it left off each time and I can eventually get the whole update loaded. But it took a ridiculous amount of time and effort to do so and its totally unaceptable for future updates."

     

    3) I find it hard to believe this is a problem with my router. I watch video online regularly from Netflix and Comedy Central. I've also recently downloaded a long movie and a couple of TV shows from iTunes without a problem. Also, I download at least one video podcast (apx. 40 min long) from iTunes every day. All of that is working fine, doesn't seem any slower. Is there some way that my router could for some reason be having problems just with the Apple update site while working fine with all these others?  It seemed to me that it most likely was some problem with the Apple Update site although I am surprised no one else seems to be complaining so perhaps it is something specific to me.

  • 5. Re: update server keeps timing out
    JGatsby Level 1 Level 1 (0 points)

    Just in case anyone is having a similar problem here is what I think was the problem: I have DSL from AT&T. I use a 2LiveWire router from AT&T which is then connected to my Airport router from Apple. There is a known bug on the 2LiveWire router. You have to go into the router (AT&T can tell you how to do this from the Internet) and reset one of the parameters on the firewall. There is a box to uncheck (checked by default) for looking for intrusion attacks. Apparently the problem is the AT&T router thought various kinds of long term connections such as downloading Apple updates was an intrusion attack and kept dropping the connection.