mhorvat
Level 1 (0 points)

Q: iTunes on win7 does not backup and cannot sync

I have new iPhone 4 and win7. iTunes does not work and don't want to connect to store (it hangs). I cannot make backups nor sync.

Any solution?

iPhone 4 (8GB), Windows 7

Posted on Apr 9, 2012 8:42 AM

by wiclee,Solvedanswer
wiclee wiclee
Level 5 (6,967 points)
A:

Close your iTunes,

Go to command Prompt -

 

(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

 

(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

 

In the "Command Prompt" screen, type in

 

netsh winsock reset

 

Hit "ENTER" key

Restart your computer.

If you do get a prompt after restart windows to remap LSP, just click NO.

 

Now launch your iTunes, Sync and see if it is working now.

 

If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

 

iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

http://support.apple.com/kb/TS4123?viewlocale=en_US

Posted on Apr 9, 2012 9:02 AM

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mhorvat

Q: iTunes on win7 does not backup and cannot sync

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  • Helpful answers

  • by wiclee,Solvedanswer

    wiclee wiclee Apr 9, 2012 9:02 AM in response to mhorvat
    Level 5 (6,967 points)
    Apr 9, 2012 9:02 AM in response to mhorvat

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes, Sync and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • by mhorvat,

    mhorvat mhorvat Apr 12, 2012 11:09 AM in response to wiclee
    Level 1 (0 points)
    Apr 12, 2012 11:09 AM in response to wiclee

    Yes, it was antivirus LSP problem. Thank you for help.

  • by wiclee,

    wiclee wiclee Apr 12, 2012 11:15 AM in response to mhorvat
    Level 5 (6,967 points)
    Apr 12, 2012 11:15 AM in response to mhorvat

    You're very welcome!