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Lion randomly crashes - black screen

515648 Views 2,925 Replies Latest reply: Apr 13, 2014 6:55 AM by paulohco RSS Branched to a new discussion.
  • dtabach Level 1 Level 1 (0 points)
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    Apr 10, 2012 8:46 AM (in response to whetty101)

    Dear all,

    After 169 pages and 9 months, this problem is deeeply discussed and detailed. Everything you might want to know about BSoD afecting mid 2010 MacBooks Pro 15" with NVIDIA GeForce GT 330M video card running OSX 10.7 Lion was already said.

    The only solution is to replace logic board.

    Thanks.

  • vvalee Calculating status...
    Currently Being Moderated
    Apr 10, 2012 2:51 PM (in response to whetty101)

    Same problem – unpredictably screen becomes black, the only way to reanimate is hard reboot.

    Didn't happen before 10.7.3.

    Happens very often – once a day or two usually, sometime few times a day.

    Crash report usually points to kernel panic and some problem with NVIDIA.

    MBP 15'' mid 2010, Intel core i7, 4GB RAM.

  • Adel Sabry Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 10, 2012 3:54 PM (in response to whetty101)

    Hello, everybody,

     

         I had the same problem long time ago, and solved it without changing my logicboard.

     

    Computer Configuration:

     

    MacBook Pro 15" Mid 2010, i5, 8 GB RAM (crucial) , Hard drive Seagate Momentus 7200 RPM

     

    symptoms:

     

    (a) Sudden Black screen of Death Randomly.

    (b) After I restart or power on computer, after booting, I have to log in as fast as possible.

    (c) Computer freezes at login screen, using gfxcardstatus or not, makes no difference.

    (d) Black screen of death when I wake up the computer from sleep.

     

    Solution:

     

    (a) Please navigate to : Macintosh HD: System: Library: Extensions: AppleGraphicsPowerManagement.kext

    (b) make a copy of this file incase you needed it further, though I didn't

    (c) Delete " AppleGraphicsPowerManagement.kext "

    (d) you may need to enter the password of the administrator account.

    (e) Empty the Trash.

    (f) Restart.

     

    I made the above solution since so long, I never had a single kernel panic till yet and I am having the longest uptime ever, thank God.

     

    PM.jpg

  • Adel Sabry Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 10, 2012 4:05 PM (in response to vvalee)

    Hello, vvalee,

     

         I had the same problem long time ago, and solved it without changing my logicboard.

     

    Computer Configuration:

     

    MacBook Pro 15" Mid 2010, i5, 8 GB RAM (crucial) , Hard drive Seagate Momentus 7200 RPM

     

    symptoms:

     

    (a) Sudden Black screen of Death Randomly.

    (b) After I restart or power on computer, after booting, I have to log in as fast as possible.

    (c) Computer freezes at login screen, using gfxcardstatus or not, makes no difference.

    (d) Black screen of death when I wake up the computer from sleep.

     

    Solution:

     

    (a) Please navigate to : Macintosh HD: System: Library: Extensions: AppleGraphicsPowerManagement.kext

    (b) make a copy of this file incase you needed it further, though I didn't

    (c) Delete " AppleGraphicsPowerManagement.kext "

    (d) you may need to enter the password of the administrator account.

    (e) Empty the Trash.

    (f) Restart.

     

    I made the above solution since so long, I never had a single kernel panic till yet and I am having the longest uptime ever, thank God.

     

    Message was edited by: Adel Sabry

  • blizzfire Level 1 Level 1 (0 points)
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    Apr 11, 2012 1:48 AM (in response to Adel Sabry)

    Hi Adel Sabry,

     

    I just did what you suggested, let's see how long it takes for the next kernel panic - or it might never happen. Usually it occurs multiple times a day or at least once. Do you know what "AppleGraphicsPowerManagement.kext" is for?

     

    Do you think this is a full solution to just delete this file? I mean other MacBook Pro owners don't need to delete this file - isn't there anyway something wrong with the hardware of our computers?

     

    How long is your uptime?

     

    Cheers, Patrick

  • blizzfire Level 1 Level 1 (0 points)
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    Apr 11, 2012 2:08 AM (in response to blizzfire)

    Edit:

    COMPUTER CRASHED A COUPLE OF MINUTES LATER WITH BLACK SCREEN OF DEATH, your solution didn't work for me: MacBook Pro 15 Inch Mid 2010 with 8GB of Samsung self-installed.

  • meuse71 Calculating status...
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    Apr 11, 2012 2:17 AM (in response to Tryptomine)

    Hi Tryptomine

    I have had this problem on my Imac also. Installed Lion in late January, and it crashes whenever it runs graphics demanding progs such as Minecraft and Team fortress, or other Steam games.

    Did you get a solution?

  • mattgroves Calculating status...
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    Apr 12, 2012 3:26 AM (in response to whetty101)

    Hi, I have a Macbook Pro i7 with 8Gb Apple ram bought in April 2010.  I've experienced this BSOD problem on and off for a while and worked around it using gfxcardstatus, which was fine for a while since installing Lion but I wanted the problem fixed so I could make use of the graphics switching.  Took the MBP to the local Apple store and had it tested - specifically asking for a VST test which for some reason did not appear as available within their diagnostic suite.  Anyhow, they arranged for a replacement screen and clamshell, and a MLB (logic board) replacement.  All was done under the existing AppleCare and returned to me yesterday, which now also includes a 256Gb SSD from a year or so ago.  So far, so good.... I shall update this post further if the problem re-exhibits itself but I'm keeping my fingers crossed !

     

    So - if you have the BSOD freezing issue - you need the MLB replaced.  Covered many times in this thread.

  • Félix S. Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 12, 2012 4:16 AM (in response to whetty101)

    Hi,

     

    I've experienced the BSOD problem since last August, a couple of month later, Apple published a patch, it fixed the problem for me at first but then, three months later, black screens again and more regularly than before the patch...

     

    I'm in France and there's no Apple Store near where I live so I just went to an APR, they kept my macbook pro (15" i5 mid 2010 8GB of ram) for 3 weeks to finally tell me I had to pay if I wanted the problem to be fix because they the MBP wasn't under warranty anymore. They gave it back to me not repaired (I couldn't afford to pay 500€).

     

    I then called Apple Support and they told me to go to another "apple authorized repairer", and that they had opened a file for my MBP. So I went, now I got it back, the Logic Board has been replaced and no BSOD for now.

     

    So, for those who experience the BSOD problem and who live in France, call Apple Support, they'll tell you where you can go to have your MBP repaired near the place you live.

  • jObooW Calculating status...
    Currently Being Moderated
    Apr 14, 2012 6:36 AM (in response to whetty101)

    I've been experiencing the same problems on my 15" mid-2010 mbp. I went to a local apple reseller, they ran the hardware and VST tests, and it passed perfectly.

     

    Still, when the guy was working with my mbp, it froze once too, so he knows I'm having these problems, he just can't do anything about it because the test passes. Even if he wanted, he couldn't order the part needed for repair, because Apple wants the test report.

     

    He offered to create a ticket with Apple, explaining all this, so I can phone them about it. Let's hope it helps. It's such a pain, knowing you have these issues, knowing the solution, but not being able to get it fixed. Apple should be managing this a lot better.

  • jObooW Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 14, 2012 8:15 AM (in response to jObooW)

    Phoned apple, talked with understanding, helpful people, but no joy. Advice: try an OS reinstall, or when the computer hangs, leave it in that state and have another go at the local service provider. I also got an email address to contact someone directly, and avoid all the hassle of going through a full support call cycle again.

     

    So I got one question about this: is reinstalling going to help? I really don't think it's something else than what is described in the TS4088 article, reading about all the symptoms mentioned here it is the exact same issue. So in that case, reinstalling is not going to help, is it?

    It's all about trying to convince Apple of the problem now...

  • serhatfromhouston Calculating status...
    Currently Being Moderated
    Apr 16, 2012 8:36 AM (in response to whetty101)

    i do have same problem just took it to apple store yesterday. they told me to reinstall mac.... =((( does any one find what really the problem is?

  • Herrin811 Calculating status...
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    Apr 16, 2012 2:08 PM (in response to Herrin811)

    I visited the Apple store in downtown Chicago while I was traveling this weekend. The tech at the Genius Bar was quite helpful, and he in fact knew of this problem. Unfortunaely though, the store did not have any logic boards in stock. He promptly wrote up a work authorization, which was quite detailed. He confirmed this would be a free repair even though I am out of warranty. So far, so good....

     

    Today I called Apple Care to get a shipping box and set up my repair. It didnt seem to matter that I already gotten a work autorization in Chicago. The first rep on the phone couldnt set up the repair without having a supervisor provide him with a code (due to the warranty issue). The second rep had me explain the problem in great detail, had me verify my software version, check for updates, etc....He then went on to tell me that the logic board would only be replaced if they could re-create the problem and verify it was the fault of the nvidia card. And of course nothing would be repaired if there was evidence of physical or water damage (which isnt the case) He also asked if I had upgraded my RAM.

     

     

    I felt like I was getting a run-around on the phone...Left me wondering why I had to go through all of this, as the Chicago store had already done it and authorized a repair....Anyway Im now waiting on a box, and hoping this repair doesnt take FOREVER...

  • serhatfromhouston Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 16, 2012 4:39 PM (in response to Herrin811)

    let us know, when you will have a happy end. so we can fallow to your case. and show them as an exampe,

  • Bikul Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 16, 2012 11:50 PM (in response to Bikul)

    Just to give you an update on my problem:

     

    Fortunately Apple replaced the logicboard for free (was three months out of guarantee but they offer 2 year warranty)

     

    After that I deleted the Bootcamp partition and installed a new Bootcamp partition and Windows 7 Home again.

     

    In the evening it was fine and I could switch between Apple and PC. Next morning I tried to boot from Mac in Windows: BOOM - same feature: CinemaDisplay had something like Kernel Panic (monitor floating down).

    I tried to start again from Lion, it took a very long time and mouse was frozen then, nothing worked.

    I tried to start from an external drive with Snow Leopard, took a long time, the CinemaDisplay showed the weirdest things I ever saw: vertical lines, several mouses and beachballs. I disconnected everything and tried to start from intern Lion again: mouse frozen...

     

    I  took it to the company who had changed the logicboard. In the beginning they had the same problems when starting it (also fom network server and extern volumes). They changed the RAM, disconnected the intern HD.

    And reset the PRAM. Then it was starting again and the problem (nobody knows what it is) seemed to be solved...

     

    Up to now I did not start from Bootcamp again (FEAR), will do a complete backup first.

     

    Will keep you informed about the horrortrip...

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