kimmiexwinn
Level 1
(0 points)
Every time I want to sync or update my iphone 4, this page shows up and I can't do anything. I tried unistalling and reinstalling iTunes and it still won't work. This only happened after I updated to iTunes 10.6. Please help me. It's been like this for 2 months now...
iPhone 4, Windows Vista
Q: iTunes device page is blank. What do I do?!
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes, and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
OK try this.
Close your iTunes,
Go to command Prompt -
START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
In the "Command Prompt" screen, type in
ipconfig /flushdns
Once completed. Shut down your computer (Not Restart).
Power on your computer and see if you can get to itunes store.
i called Apple and they were able to help me....the tech sent me to a supervisor who had dealt with this problem in the past.
Bascially, all that had to be done was go to Apples webiste find Safari 5.1.10 and MANUALLY update it. And it works just fine now!
Hope it helps others!!!
