1 Reply Latest reply: Apr 10, 2012 7:47 PM by MadisonP
davidfrompacifica Level 1 Level 1 (0 points)

Recently I tried to set up sync with gmail.  As soon as I did all my contacts in the cloud and all my Apple devices disappeared.  I shut down the sync and tried to re-import my contacts from an earlier export, but each time I choose Import, the names appear, the whell spins, and when it stops all the contacts disappear. HELP please!

  • 1. Re: Contacts disappear after import into address book
    MadisonP Level 5 Level 5 (4,485 points)

    Greetings David,

     

    To avoid further dataloss:

     

    Try:

    1. Quit all open Applications
    2. Go to Apple > System Preferences > iCloud > Sign Out
    3. SafeBoot your computer: http://support.apple.com/kb/HT1455
    4. While in SafeBoot remove the following to the trash:
      • Macintosh HD > Library > Caches (contents of this folder, not the folder itself)
      • Home > Library > Application Support > AddressBook
      • Home > Library > Application Support > SyncServices (whole folder)
      • Home > Library > Preferences > com.apple.AddressBook (remove any and all files with this in the title)
      • Home > Library > Preferences > ByHost > com.apple.AddressBook (remove any and all files with this in the title)
      • Home > Library > Caches > com.apple.AddressBook (remove any and all files with this in the title)
    5. Restart the computer normally to take yourself out of SafeBoot
    6. Open the Address Book -- it should only have 2 contacts (You and Apple) if any.
    7. Restore your export
      • Assuming the contacts stay this time Go to Apple > System Preferences > iCloud > Sign In

     

    If the same issue occurs reply back.

     

    Hope that helps!