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Ticketed - this is what happens

262 Views 4 Replies Latest reply: Apr 11, 2012 4:12 PM by MichiHenning RSS
Edgar Level 3 Level 3 (965 points)
Currently Being Moderated
Apr 11, 2012 2:15 PM

I just got an email from the iBookstore "Publisher Support Escalations Team" in response to my inquiry. I was wondering why my my book is still under review after a month of submitting the correction required by a ticket.

 

My correction was to remove the word "iBooks" and an Amazon link. How long can that take to check that, 5minutes?

 

The email now confirms that if you resubmit your book, the review process starts over from the beginning.

 

Isn't that insane? Let's say you have a 500 pages book and you wrote on page one  "Apple iBookstore submission process ***** big time". You get a ticket, requiring you to remove that one sentence. So you remove that sentence and resubmit the corrected book. Now Apple is reviewing the whole 500 pages again just to make sure that I didn't sneak in the sentence "I didn't mean what I said on page 1, I still think that the approval process ***** big time - even more." at page 499.

 

No wonder that it takes forever. At least I cannot complain about email responses. They emailed me back a few times,  so far from three different people which means we know that at least three people working there which is already better than one or two.

 

Edgar Rothermich

Final Cut Pro X, Mac OS X (10.7), DingDingMusic.com/Manuals/
  • heySkippy Level 1 Level 1 (45 points)
    Currently Being Moderated
    Apr 11, 2012 2:34 PM (in response to Edgar)

    Aside from any potential absurdity of the request itself, how would you have Apple guard against you simply moving the offending item to a different page if not reviewing the entire book again?

  • MichiHenning Level 4 Level 4 (1,350 points)
    Currently Being Moderated
    Apr 11, 2012 3:05 PM (in response to Edgar)

    Edgar wrote:

     

    The email now confirms that if you resubmit your book, the review process starts over from the beginning.

    Brilliant. Book distribution designed by beginners.

     

    Let's just hope that, at least, they keep reviewing after the first mistake they find and notify you of all the problems in the entire book with the first ticket. If not, you may well die of old age before they get to the last mistake…

     

    Verifying that the resubmitted book is identical to the previous one with just the corrections would be trivial: just run a diff on the two versions.

     

    Michi.

  • K T Level 7 Level 7 (23,215 points)
    Currently Being Moderated
    Apr 11, 2012 4:02 PM (in response to MichiHenning)

    MichiHenning wrote:

    Verifying that the resubmitted book is identical to the previous one with just the corrections would be trivial: just run a diff on the two versions.

     

    Michi.

    If it were that easy, it would be an established process - there are too many other items beyond running a simple diff for it to be sensible.

     

    The process exists for a reason. Quality. Stop whining and get with the program or DIY, store and all.

  • MichiHenning Level 4 Level 4 (1,350 points)
    Currently Being Moderated
    Apr 11, 2012 4:12 PM (in response to K T)

    K T wrote:

     

    If it were that easy, it would be an established process - there are too many other items beyond running a simple diff for it to be sensible.

    I've been a software engineer for nearly 30 years. I can assure you quite confidently that creating such a tool is indeed not rocket science. In fact, it's at the complexity level you would use for a third-year computer science programming project. The text can easily be compared using diff. Images can be immediately identified as having been changed with an MD5 hash or similar, and so on, for each major element of a book.

     

    It is, in fact, very easy to establish whether a book has only a handful of minor changes, such as fixed typos, or whether the changes are more extensive and need closer human inspection. I have written more than one such tool in the past, and utilities such as this are routinely integrated into software review and change control systems.

    K T wrote:

     

    The process exists for a reason. Quality. Stop whining and get with the program or DIY, store and all.

    K T, if you have a problem with what I am posting here, I suggest you take it up with me via email instead of doing it here. You can type my name into Google.

     

    Michi.

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